Administrative Assistant III

Latricia Williams

Dallas, TX ***** * *****@*********.*** * 972-***-****

EDUCATION

Bachelor of Arts & Science in Interdisciplinary Studies-Business Administration/H.R. Management

Dallas Baptist University-Dallas, TX Completion: 12/1998

Certification in Executive Secretary

Executive Secretarial School-Dallas, TX Completion: 05/1992

SKILLS

Core Strengths:

Strong experience of handling business operations/Analytical, problem-solving and time management skills/

Excellent organizational skills

Computer Skills:

Proficient in MS Word, Excel, PowerPoint and Outlook

HRIS Technologies:

SAP/Elink/MyTime/Totalview (TVI)/NICE (IEX)/Taleo/NEON/Pecos/RESUMIX/eRecruit/MOOSE/

ATS/ARS (AT&T Transfer/Rehire System)

Payroll Systems:

CAPS Payment System/ExpenseNet/Group Time Reporter (GTR)/Personnel Change Requests (ePCR)-Job Mapping/FMLA

Training & Development:

T2 Splicer 3 Fiber -completed all CP12 Training for Southeast Region-2011

Leadership & Management Development for Frontline Managers

Administrative Professionals Development Program for Assistants

Technology Transformation Track/AT&T's Network Transformation Track/Agile-Project Management

PROFESSIONAL EXPERIENCE

Bank of America-Dallas, TX June 2017 to Present

Administrative Assistant II

Supporting the Business and Field:

Process access requests

Order office supplies, business cards, and name badges

Attend Market and/or Region Calls and Region Meetings

Supporting the Market Leaders

Process business expenses in Concur

Review and update the distribution list as needed

Business Impact Reports

Region Quarterly Newsletter

Enterprise Alliance Tool-Approve and send report for current and potential alliances

Manage and Coordinate Human Resources:

Workday transactions-terminations/Transfers

Follow deployment process for open requisitions, terminations on SharePoint

Approve and submit timesheets

Develop and Grow:

Participate in administrative assistants routines

Attend Region Administrative Assistants Meetings

Partner with administrative Assistants/Mentor peers to learn best practices and share success

AT&T -Dallas, TX November 2015 to December 2016

Office Admin Services Support/Attendance

Handle multiple initiatives through NICE (IEX) and Totalview (TVI) to Elink Interface:

-Adding & removing employees from NICE (IEX)

-Access shared mailboxes and check alerts in NICE (IEX) for updates requested by employees for the

currently posted work schedules

-Run TVI Feed and compiles workforce management reports as needed

-Complete yearly vacation schedules

-Tracks absenteeism as reported to the workforce team

Assist with schedule maintenance, including schedule swaps

FMLA Requests

GTR-Group Time Reporter-Payroll errors and changes in Elink, SAP, and MyTime

Participate in special projects or complete other duties as assigned

AT&T -Dallas, TX October 2011 to November 2015

Assistant (General Manager)/Administrative:

GTR-Group Time Reporter-Payroll errors and changes in Elink, SAP, and MyTime

Participate in special projects or complete other duties as assigned

Screen, handle and redirect calls/Calendar and schedule management/Meeting preparation

Send weekly milestone Service Anniversaries letters and coordinate and organize employee retirement parties/events for the C&E Teams

Process and review invoices, expenses and time reporting

Organize travel, event planning and accommodation arrangements

Prepares reports by collecting and analyzing information

Providing administrative support services for executive-levels, directors and to 100+ managers on a weekly basis

Order office supplies

Meet with other Assistants Administrators to communicate changes and updates

Complete all Mandatory Corporate Compliances

Support C&E RIM (Records Inventory Management) Liaison and acts as National Centers & RIM Agent

AT&T Services Inc. -Dallas, TX August 2004 to October 2011

Employment Tester-HR Staffing

Testing Responsibilities:

Maintain and apply expert knowledge of policies, practices and procedures

Greet examinees and verify identification

Administer testing by providing guidance and interpretation of policies and procedures for internal/external candidates

Ability to be flexible with scheduling day/overnight travel to different Southwest Regions for testing internal non-management and external candidates

Register and prepare candidate scorecards

Continuously monitor candidates as they complete exams

Resolve or report candidate issues with urgency

Secure all computer software in the test center at all times

Report any occurrences outside company guidelines to corporate management

Coordinating and conducting career fairs and other recruiting events.

Administration:

ExpenseNet/CAPS-Bill Payments

Prepares reports by collecting and analyzing information

Answering or directing inquiries (ATS/ARS System)

Order office supplies

Enter Taleo/NTP requisitions

Maintains files and protects operations by keeping information confidential.

Enter Job Vacancy Requests and Permanent Restrictions Requests in NEON System.

Manage projects as assigned

AT&T -Dallas, TX March 2001 to August 2004

Operations Clerk

• Prepares, checks and maintains records and reports pertaining to telephone plant operations and force

groups for manager of network maintenance, outside plant construction, outside plant engineering,

Installation, repair, outside plant maintenance, outside plant assignment or a repair service bureau;

• Operates computer terminal to enter data and/or obtain information.

• Answers telephone, answers inquiries, takes messages and relays calls

• Maintains various files, e.g., reports, letters and reference material

• Uses computer terminal to prepare and/or type correspondence, reports

• Memos, logs, vouchers, bills and budget data

• Interacts with other departments or individuals to coordinate and relay information and work or to

complete tasks.

• Fills out forms or records requiring a high degree of accuracy.

ORGANIZATIONS/PROFESSIONAL AFFILIATIONS

Dallas CASA-Dallas CASA Advocate 11/2015 to Present

SBC Pioneers 03/2000 to 12/2016

Professional Women of AT&T/Finance (WOA) 08/2004 to 12/2016

WOA Mentoring Program-(2010-2011)

The Network DFW Chapter 09/2004-to 12/2016

Mentoring Circle 2-(01/2005-01/2006)

Bank of America-Black Professional Group North Texas –BPG June 2017-Present

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