Student Technician Customer Service

Uzair Zafar Virk

Vernon Hills, IL

Professional Summary:

Experienced Marketing Director in health care industry and demonstrated success learning new fields quickly. History of making substantial impacts with forward-thinking, resourcefulness and adaptable strategies.

Successful at understanding markets, key business decisions and financial operations. Previous owner and CEO of Michigan Procurements LLC; oversaw a mega project in Detroit and worked directly with Police Department as well.

Oversee many pharmacy operations at Walgreens, Northshore Skokie Hospital, and Captain James Lovell FHCC to fill over hundreds of orders per day while achieving operational goals.

Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care.

Highly organized, efficiency-driven and dedicated to error prevention.

Capable and well-versed in collaborating with CEOs, managers, patients and healthcare team members to help solve complex problems and address root causes.

Skills:

Teams Strong technical knowledge of Windows Desktops and the ability to resolve problems

Excellent interpersonal skills and an ability to establish credibility quickly

Good technical knowledge, skills and hands on experience of Software - Windows 7, Microsoft Office 2010.

Excellent knowledge of MS Office

Strong prioritization skills and able to follow process

Policy development and optimization

Marketing Strategies development

Customer service

Building New Connections

Microsoft Office (Professional)

Oral and Written Communications

Operational Leadership

Pharmaceutical Operations

Office Administration

Public relations

Positive Teamwork and Collaboration

Teaching

Zoom coordinator

Work History:

North Shore Patient Advocates, Chicago

Director of Marketing: Aug 22- Present

Role: Leadership, marketing team meetings and coordinate strategies, social media development, building business partnerships and deals with healthcare providers, nurses, patients and healthcare facilities. Provide patient advocates. Development of new marketing strategies to reach more customers.

Walgreens:

Pharmacy Student Technician- Mar 21 to Jun 22

Manage nurses, patients and medical assistance.

Patient call services and oversee all aspects of clinical assistance.

CDK Global (Illinois) Aug 2019 - Feb 2021

End User Support Technician

Respond to requests for technical assistance via phone, email and live chat.

Address potential risks and assist with the company electronic security policies.

Diagnose and resolve technical hardware and software issues.

Advise users on appropriate technical actions.

Log all agent tasks and interactions in the internal ticketing system.

Administer Active Directory accounts and groups.

Document and solve / escalate technical issues to the appropriate teams for resolution

Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues.

Performed configuration testing of antivirus software in a networked environment.

Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.

Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.

Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.

Teaching Assistant: Lake Forest College

Medical School Class Coordinator- Rosalind Franklin University- North Chicago

Michigan Procurements LLC. Detroit, MI

CEO and HR Director (Sept 2017 – July 2019)

Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.

Prepared organization for forecasted demand levels through effective operational planning.

Education:

Rosalind Franklin University of Medicine and Science – Pharm D. candidate, North Chicago, IL. (2019 - 2022)

University of Michigan-Dearborn: Bachelors in Science – Biological Sciences (2011-2017)

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