Sherry Brown

Professional Summary

Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.

Work History

Humana Pharmacy Via Everise - Customer Service Representative

Cleveland, TN

09/2021 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Compiled information and input it into companies database.

Gathered data from multiple sources and programs.

Evaluated source documents to locate information needed for each data entry field.

Corrected data entry errors to prevent later issues such as duplication of data degradation.

Peddele Auction - PT-Auction Data/Customer Service Assistant

Cleveland, TN

01/2021 - 07/2021

Consulted with businesses to supply accurate product and service information.

Met with customers to discuss and ascertain needs, tailor solutions, and close deals.

Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.

Identified new business opportunities through cold calling, networking, marketing, and prospective database.

Entered data into the company system according to formatting standards.

Obtained scanned records and uploaded them into the database.

Cox Communications - Customer Retention Specialist

Cleveland, TN

10/2020 - 04/2021

Performed troubleshooting of systems with techniques such as speed and ping tests.

Collaborated with other workers and customers to resolve issues of deficient communications connections.

Completed new connections, reconnects, disconnects, and service changes for residential and commercial customers.

Responsible for utilizing multiple customer databases to access, change or input account information for customers.

Educate customers on active product features, service offerings, billing, charges, and product value.

Organized, sorted, and checked input data against original documents.

Completed data entry tasks with accuracy and efficiency.

Rite Aid - Clerk/Cashier Assistant

Cleveland, TN

02/2017 - 01/2020

Trained new cashier team members in customer service and money handling processes.

Performed cash, card, and check transactions to complete customer purchases.

Learned duties for various positions and provided backup at key times.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Monitored database updates and verified for correctness.

Organized, sorted, and checked input data against original documents.

adsapi@r.postjobfree.com

423-***-****

Cleveland, TN 37311

Skills

Multi-line phone talent

Money handling abilities

Office administration

Data collection and reporting

Data verification

Order Fulfillment

Inbound and Outbound Calling

Shipping procedures understanding

Professional telephone demeanor

Complaint resolution

Education

05/1984

Cleveland High School

Cleveland, TN

High School Diploma

.

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