Data Entry Customer Service

NINILOLA ODESANYA

Dallas, TX ***** 469-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

A social, active and highly motivated individual looking forward to secure a position in a reputable organization- utilizing creative abilities towards achieving the organization vision and overall growth. Effective communicate very well at different level of whist building relationships with wide range of people

Also, a thorough and meticulous Customer Care Representative passionate about helping businesses succeed, possessing strong technical skills rooted in substantial training as a Customer Care Personnel maintaining a positive attitude and always flexible tp learn quickly.

SKILLS

Excellent written and verbal communication skills

Well developed organization and time management skills

Microsoft office suite skills(Word,Excel,power point)

Data Entry and Maintenance

Problem solving and analytics skills

Computer Networking

Calm and Professional Under Pressure

Issue and Complaint Resolution

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 06/2021 to 05/2022

Ttec (TeleTech) - HealthCare Solutions

Provided primary customer support to internal and external customers.

Followed up with customers about resolved issues to maintain high standards of customer service.

Improved overall efficiency 20% by anticipating needs and providing outstanding support

Responded to customer requests for products, services and company information on health insurance related issues

Collected and analyzed customer information to prepare product or service reports.

Offered advice and assistance to customers, paying attention to special needs or wants.

Updated account information to maintain customer records.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

CUSTOMER SERVICE OFFICER(E-SERVICE DESK) 08/2017 to 07/2018

Fidelity Bank

Followed manual and computer procedures to close guest accounts and open room for next sale.

Drove operational improvements which resulted in savings and improved profits margins

Utilize computer technology to handle high call volumes

Educated customers about billing, payment processing(E-service) and support policies and procedures.

Participated in meetings and workgroups to integrate activities, communicate issues and resolve problems.

Greeted and verified members and guests upon entry to optimize security.

Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.

Maintained up-to-date knowledge of product and service changes.

Increased sales by 10%

CUSTOMER CARE OFFICER 06/2015 to 12/2015

Barclays Bank - UK

Coordinated timely responses to online customer communication and researched complex issues.

Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Evaluated interactions between associates and customers to assess personnel performance.

Provided customers with updates and periodic statements on service developments and changes in trends.

Kept accurate records of all customer interactions and transactions.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

EDUCATION

Master of Arts: Diplomacy Law And Global Change, 11/2015

Coventry University - United Kingdom

Bachelor of Science: Political Science And International Relations, 10/2012

Crawford University - Nigeria

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