● Dalia Rojas

*** ** ** ***, ***** FL ***** Telephone: 305-***-**** Email: adsang@r.postjobfree.com Objective

Seeking an administrative role that would allow me to apply my in-depth experience, extensive knowledge, and leadership skills. My preferred position would be with a well-established, challenging, and progressive organization that offers long-term, professional growth, and the opportunity to have a substantial impact on the success of my employer. Core Competencies

● Bilingual proficiency in English and Spanish

● Human Resources Management

● Strategic Business Planning

● Oral and Written Communication

● Presentation and Content Creation

● Knowledgeable on Medical Terminology

● Creative Problem Solver

● Interpersonal Collaboration

● Patient Experience

● Knowledge of diversity and inclusion

● Microsoft Office software

Education

University of Miami 2004/ Bachelor’s degree

Experience University of Miami Miller School of Medicine Director of Clinical Operations / Department of Pathology and Laboratory Medicine January 2020-Present

● Directs, implements, coordinates, plans for, and evaluates the business operations for the department/division, which may include statistical, performance, and managerial reporting, decision and budget support, capital planning, and process improvement.

● Overseas the recruitment, onboarding, training, staff

● Identifies, recommends, and implements staffing and access plans, equipment, and other capital for the ambulatory location

● Advances strategic financial plan and makes recommendations to senior management on how to best execute the department’s plan.

● Formulates department policies and guidelines to carry out the University and department mission.

● Oversees the review, approval, and reporting of all expenditures. Reviews and approves financial transactions.

● Creates and manages support systems to assure the availability of cost-effective supplies, equipment, and management information.

● Implements department human resources actions, which may include recruiting, hiring, terminations, salary, etc. Recruits, trains, and prepares performance reports for staff.

● Motivates, mentors, and directs subordinate staff members

● Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. Ensures employees are trained on controls within the function and University policy and procedures.

● Oversee and revamping the Education Division in Pathology. Working with the CME to ensure accreditation.

● Oversee faculty affairs, which may include the request of new faculty positions, onboarding, and offboarding.

● Help develop and maintain policies.

● Oversee the onboarding of LabCorp and contracted employees including.

● Oversee payroll issues and or requests.

● Leadership development

Department of Medicine Division of Hematology/Oncology 1998- January 2020 Senior Manager of Business Operations (2015-2020)

Interim Administrator (August 2018-February 2019)

Manager of Business Operations (2014-2015)

● Supervise 15 employees (Administrative Assistants) daily operations and performance of the clinical administrative staff to meet goals.

● Organize all ambulatory care space within the site and works with ambulatory and clinical leadership

● Identifies, recommends, and implements staffing and access plans, equipment, and other capital for the ambulatory location

● Handle UChart inbox messages for all faculty and nursing staff.

● Develop standard operating procedures for staff to ensure uniformity of service and knowledge base

● Oversee, evaluate, and monitor on-the-job staff performance

● Monitor employee attendance; approve time records

● Initiate process required documentation for all clinical staffing

● Ensure adherence to the University of Miami policies and procedures

● Manage attending/fellow on-call schedule using AMCOM & Qgenda

● Monitor UCONNECT faculty clinic closure requests and make recommendations when out of compliance

● Coordinate clinical system training and remediation, when necessary.

● Coordinate staff vacation while maintaining adequate staffing.

● Train, develop, supervise, and evaluate staff.

● Coordinate patient transfers with Patient Experience & Risk Management.

● Interview prospective employees and make recommendations to the Faculty.

● Plan and coordinate work schedule.

● Provide information and ideas regarding strategy and operational initiatives to Senior Division Administrator and Chief.

● Participate in the ongoing development of management expertise.

● Batch outside hospital charges for billing.

● Ensure a high level of customer service is demonstrated in all aspects of department operations.

● Submit Medicare/Medicaid attestations through the Centers for Medicare and Medicaid Services

(CMS) portal for 100+ faculty and advanced registered nurse practitioners and approve through the Institutional Review Board (IRB).

● Assist with the Credentialing of new faculty and facilitate present faculty with re- credentialing assistance.

● In charge of onboarding and offboarding Faculty.

● HR issues including, hiring, BJF, and PMC forms.

● Tidemark entries for the budget.

● Updating Kyrus & Division website with any updates on physician profiles.

● 11 years of experience in academic healthcare operations scheduling and process improvement

● 11 years’ experience in health operations improvement, physician practice management, and health system complex scheduling information technology

● Proficiency in electronic health record scheduling platforms

● Experience with customer service/direct patient interaction across the complex organization Senior Administrative Assistant 2008-2014

● Maintain faculty/fellows/nursing schedules on AMCOM website, in conjunction with Sylvester call center staff.Update on a daily or as-needed basis.

● Distribute notices re faculty/staff vacations, business travel, etc. to appropriate parties.

● Maintain/update on-call schedules for all services covered by Hematology/Oncology faculty and fellows.

● Maintain/update divisional rosters (e.g. emergency call tree, faculty/fellows contacts, location

● Maintain/update records of faculty absences/ Provide reports on an as-need basis. Serve as a word processor/transcriptionist for the division. Includes scientific correspondence and reviews, manuscripts, dictation (from tape), tables of organization, abstracts, etc.

● Coordinate catering for faculty meetings, secretarial meetings, didactic conferences, and other ad hoc meetings, as necessary.

● Communicate with physicians, nurses, clinical staff, and patients with hematologic malignancies concerning their care.

● Obtain prior approvals for office visits and inpatient stays.

● Schedule patient appointments.

● Call prescriptions to pharmacies.

● Triage patient problems and inquiries to the appropriate physician or nurse.

● Schedule patient tests and procedures with ancillary services in UMHC/ JMH and UMH

(includes lab tests, nuclear medicine studies, x-rays, MRI’s, psychosocial, etc.).

● Coordinate physician contact with home health agencies. Coordinate diagnostic tests with nurse practitioners and other hospital staff.- Translating for Spanish speaking patients when necessary

● Communicate with physicians, nurses, clinical staff, and patients with hematologic malignancies concerning their care.

● Obtain prior approvals for office visits and inpatient stays.

● Schedule patient appointments.

● Call prescriptions to pharmacies.

● Triage patient problems and inquiries to the appropriate physician or nurse. Other positions held at the University of Miami

● Senior Insurance Verification Representative (2007-2008)

● Senior Patient Clinical Associate -Surgical Coordinator (2004-2007)

● Patient Clinical Associate-OBGYN (2002-2004)

● Patient Clinical Associate-WIC (1998 2002)

● Reference upon request

Contact this candidate