Support Representative Customer Service

PROFILE

WORK EXPERIENCE

JEFFREY BANAAG ARRIESGADO

Address: PCH-2 San Miguel, Manolo Fortich, Bukidnon, Philippines Email Address: ******@*****.***

Contact #: +639*********

AGE : 39

DATE OF BIRTH : June 24, 1982

GENDER : Male

STATUS : Single

NATIONALITY : Filipino

HEIGHT : 5'5

WEIGHT : 170 lbs.

OPERATIONS MANAGER

TeleSupport Solutions Co.

Carmenville Subd,, Casisang, Malaybalay City, Philippines July 2019 – March 2022

Oversees all operations and works closely with the CEO. In addition, I handle B2B lead generation and appointment setting. Contact potential clients either by phone or email to establish rapport and arrange meetings. Aside from that, coordinates with Admin, HR, and Recruitment about personnel and budgetary matters.

COACH/SUPERVISOR (T-Mobile)

Teleperformance

Ayala Bldg., Cagayan de Oro City, Philippines

July 2018 – July 2019

Lead a team of 8 agents for T-Mobile account. My main role is to develop and motivate agents to perform. Coach, educate, train, and supervise the team to work together and ensure they’re delivering exceptional customer service.

MANAGEMENT TRAINEE/OIC - STORE MANAGER

Savers Depot

Talamban, Cebu City, Cebu

August 2017 – February 2018

Oversee all aspects of the store's operations. Monitor daily sales and manage the entire sales area, including cashiering, consignments and outright sales associates, as well as the store's warehouse and ensuring that the receiving area is well monitored. CUSTOMER CARE SUPERVISOR (Sprint Telecommunication) Conduent Learning Services (former Xerox)

IT Tower 2, Cebu Business Park, Ayala, Cebu City, Philippines August 2015 - July 2017

• Supervising frontline phone support and sales agents.

• Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.

• Coach, educate, train, and supervise the team to work together and ensure they’re delivering exceptional customer service

• Take supervisory/complaints, queries, or calls, provided that agents already tried to take call ownership and exhaust all resources.

• Efficiently escalate unresolved cases to the appropriate department BUSINESS DEVELOPMENT SUPERVISOR

DREAMSCAPE NETWORKS, INC.

Apple One Bldg., Cebu Business Park, Ayala, Cebu City, Philippines May 2013 - February 2015

• Supervising sales agents.

• Follow-up with clients and the possibility of a sale

• Coach, educate, train, and supervise the team to work together and ensure they’re able to hit the target

• Take supervisory/complaints, queries, or calls, provided that agents already tried to take call ownership and exhaust all resources.

• To conduct regular weekly team meetings, incorporating feedback, training, and motivational techniques

TECHNICAL SUPPORT REPRESENTATIVE LEVEL II (ISP - Time Warner Cable) CONVERGYS

IT Park, Lahug, Cebu City, Philippines

June 2012 - May 2013

We troubleshoot all escalated technical issues regarding Internet connections, cable TV signal issues, and no dial tone on Internet phones. Upsell products and services to the customers. Pacify all irate customers and provide them with legendary customer service.

• Achieved level 2 status as a representative, assisting in customer service escalations. TECHNICAL SUPPORT AND SALES COACH (HEWLETT PACKARD Printer) TELETECH

AS Fortuna St., Mandaue, Cebu City, Philippines

November 2010 - May 2012

• Work experience in the company served as the training ground starting from Tech Support and sales representative, transitioning to Sales Coach. Proficient in English language

Skilled in Customer Service.

Expert in MS Office (Word, Excel, PowerPoint)

SKILLS

ELIGIBILITY AND AWARDS

TRAININGS

EDUCATION

Civil Service Professional Passer (81.80%)

Best Team Leader (Dreamscape Network, Inc.)

Top Agent (Convergys)

Consistent Honor Student from Grade School to High School Supervisor Fundamentals Training (TOPS)

Feedback & Coaching

Art of Communicating Effectively

Situational Leadership

Attitude of Excellence

Adaptability & Change Management

Conflict Management

Time and Task Management

Effective Presentation Skills

Business Writing Skills

COLLEGE DEGREE : Xavier University - Ateneo de Cagayan Corrales Avenue, Cagayan de Oro City

March 2005 Graduated

Course: Bachelor of Science Major in Computer Science

: Bachelor of Science Major in Business Management 1999 - 2000 1st Semester (Xavier University)

HIGH SCHOOL : Holy Cross High School

Camp Phillips, Del Monte, Bukidnon

1995 - 1999

ELEMENTARY : San Miguel Elementary School

San Miguel, Manolo Fortich, Bukidnon

1990 – 1995

Joan Salazar

Director

Pauline Piaña

Operations Manager

Marinelle “DJ” Hernandez

Assist. Call Center Mgr.

TELESUPPORT SOLUTIONS WIPRO TELEPERFORMANCE

+65 6950 4107 +971********* +63-917-***-****

REFERENCES

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