Customer Service
Resume:
Linda Bookless
Professional
El Dorado, KS *****
adsaku@r.postjobfree.com
I have held many positions over the years did not list all employers don't remember dates and there are gaps of employment. I have been a Customer Service Rep, CNA, Medical Assistant, Stocker, Customer Service, Para, Small Business Owner, Sewer, Laundry Aid, Fast Food, and Child Care. Authorized to work in the US for any employer
Work Experience
CCR Technical Support Rep
Cox Communications Inc. - Wichita, KS
Present
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies Stocker Associate
Walmart - El Dorado, KS
October 2019 to October 2021
• entails binning and picking merchandise with the utilization of inventory management system, completing bin audits, working inventory exceptions, and correcting shelf capacities.
• saddled with the responsibility of maintaining the presentation and/or display of merchandise by stocking and rotating merchandise, removing damaged and/or expired goods, and setting up, cleaning, and organizing product displays.
• duties also involve labeling and pricing merchandise appropriately and making sure that fragile and high-shrink merchandise are secured.
• CAP team associate refers to one whose profession is to provide customer service when required by ensuring that the customer is acknowledged; identifying customer needs, helping customers with purchasing decisions, locating merchandise, resolving customer issues, and maintaining a safe shopping environment.
• CAP team associate is responsible for receiving and stocking merchandise throughout the Walmart facility and also ensures that the backroom is well-maintained and organized. Medical Assistant
El Dorado Clinic - El Dorado, KS
October 2016 to October 2017
Assist in examination and treatment of patients under the direction of a physician. Interview patients, measure vital signs (i.e., pulse rate, temperature, blood pressure, weight and height) and record information on patients' charts. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Prepare treatment rooms for examination of patients. Answer telephones, screen callers, relay messages and greet visitors. Medical Assistant
El Dorado Pediatrics Clinic - El Dorado, KS
November 2015 to October 2016
Roomed patients, immunization injections, vitals, set up room physicians, triage calls Para Educator
USD 490/ Special Education - El Dorado, KS
September 2008 to April 2013
paraeducator assists a teacher in teaching students and carrying out daily tasks and activities in accordance with the school curriculum. Some duties include helping in planning and scheduling class activities, education programs, encouraging a healthy learning environment, monitoring and engaging with students and providing clerical and administrative support as required. Education
College Degree in Medical Assistant
Vatterott College-Wichita - Wichita, KS
2014
High school diploma in General Studies
Hays High School - Hays, KS
September 1981 to May 1986
Skills
• Medical office experience
• Patient care
• Experience administering injections
• Vital signs
• Freight
• Phlebotomy
• EMR systems
• Venipuncture
• ICD-10
• Customer service
• Medical records
• Laboratory experience
• Stocking (2 years)
• Laundry
• Anatomy knowledge
• Blood sampling
• Special education
• Childcare
• Triage
• Technical Support
• Medical Terminology
• Communication skills
• Computer skills
• English
• Medical Coding
• Clerical Experience
• Quality control
Assessments
Retail customer service — Highly Proficient
October 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Customer focus & orientation — Expert
October 2021
Responding to customer situations with sensitivity Full results: Expert
Cashier skills — Familiar
October 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Numerical reasoning skills — Familiar
October 2021
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Familiar
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical terminology — Familiar
November 2021
Understanding and using medical terminology
Full results: Familiar
Filing & organization — Completed
October 2021
Arranging and managing information or materials using a set of rules Full results: Completed
Bookkeeping — Completed
October 2021
Calculating and determining the accuracy of financial data Full results: Completed
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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