Customer Service Event Coordinator

T/H

Leathers

Tenika Hicks-Leathers

Raleigh NC 919-***-****

**************@*******.***

OBJECTIVE

Dependable, reliable

indiviual seeking to

sharpen skills in

leadership, teamwork

and entry level –next

level management.

Seeking to enter a

work environment and

bring the skills that I

already possess to a

team, such as

innovative ideas,

problem solving, rational

detail and productivity

to an already strog

work environment.

Leadership,

management, team

playing, creativity,

dependabiltiy, reliabitly

is what you can expect

from me as an

employee.

Raleigh NC

PHONE919-***-****

**************@*******.***

EXPERIENCE

City Wide Staffing

Staffing recruiter/Admin. Assistant

April 2021 – present

Design and implement overall recruiting strategy Develop and update job descriptions and job specifications Perform job and task analysis to document job requirements and objectives

Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc

Source and recruit candidates by using databases, social media etc Screen candidates resumes and job applications

Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Onboard new employees in order to become fully integrated Monitor and apply HR recruiting best practices

Provide analytical and well documented recruiting reports to the rest of the team

Act as a point of contact and build influential candidate relationships during the selection process

Promote company’s reputation as “best place to work Any administrative duties surrounding the schedule and day to day operations of the owner and co owner

NC Department of Insurance Agent Services Division Raleigh NC SR Licensing Administrator

April 2003 – June 2021

Accounting and reconciliation task Provide technical assistance to the Special Projects Manager regarding ASD Financials Adhere or adjust policy and procedure for annual renewal billing for licensees through outside vendors as well as in house. Management reports analysis and projects Provide assistance to Assistant Deputy in completion of fiscal survey's or inquiries from internal or external vendors such as NC General Assembly, NAIC or other industry related insurance associations Ensure that insufficient funds credit card transactions or bad checks received by vendor are regulated Request replacement reimbursement to 3rd party Vendors Make recommendations to management for enhancements or revisions to existing policies and procedures to streamline and ensure efficiency with collection and reconciliation of revenue Handle special projects as it relates to data affecting revenue and statistical data to be retrieved from vendors Assist management with preparation of financial reports Training of staff and outside vendors Review resident and non-resident insurance agents, adjusters, non-insurance, business entities, for insurance licensure in the state of NC. Review and regulate applicants with criminal backgrounds. Assist consumers with obtaining demographic reports Receive and track all monies that enter the department Post checks and money orders into State Based Systems Communicate with State Bureau of Investigations Maintain a high level of confidentiality Serve on ASD recognition team created by the Deputy Commissioner Process electronic applications through the National Insurance Producer Registry Extensive Public Communication Public Records Request Utilize the National Producer Database Event coordinator Plan and organize all departmental events, not excluding flyers, invitations, planning, coordination, decorating, breaking down of events

HR Block Raleigh NC

Senior Level Customer Service Professional(CSP)

December 2003-December 2018

Started out a first- and second-year tax preparer Greet all clients and prepare them for the ultimate tax experience. Provide exemplary customer service and satisfaction. Set appointments by using the HR Block's system Appointment Manager Prepare customers for a stellar tax experience from the moment they enter the door by gathering their data and all documents that they have and sort and prepare it for the tax professional. Print, Collate, and administer checks Answer multi-line telephone system Collect monies due to HR Block by manning the POS system Use People Soft

Appointment Manager Lead Customer Service Professional Act as head CSP Train all new customer service staff. Make schedules for other CSP's for each HR Block within our district. Supervise all first year CSP's(5-10 employees) NC State Treasurer's Department

Escheats Accountant

January 2002-April 2003

Prepare and process Annual Unclaimed Property reports to all state entities as required by state guidelines using tracker softwarePrepare and mail due diligence letters as required by state regulations.Maintain a log of all spreadsheets obtained from Bank Recon for load into tracker; date received, date researched, dated loaded to Tracker, total amount of spreadsheet, dated JE completed, etc.Prepare and process all necessary journal entries related to the Unclaimed Property process.Complete check requisitions and payments once the owner has been located.Research all State websites for money in Unclaimed Property due our company, and process requests to recoup these funds.Maintain an Excel spreadsheet logging all results from the search and locate.

Cherry Family Group Home

Group Home Manager

January 2000-April 2003

Oversees the operations of group homes and personnel; Reviews and monitors program data collection; Oversees and monitors client finances; Monitors all client medical charts; Performs duties of Residential Supervisor, as needed; Prepares work schedule and reviews time cards; Attends staff meeting, providing input and ideas; Oversees the maintenance of group home and Center vehicles; Maintains inventory of resident clothing needs; Maintains communication with family and friends of clients; Attends quarterly and annual meetings with residents; Oversees the purchase of group house supplies and equipment; Attends prescribed training on programs; Attends applicant interviews and performance evaluations; Transports residents to various destinations as directed; Responds to emergencies situations as needed; Performs related duties as assigned.

EDUCATION

Elizabeth City State University 3.8 GPA 1998-2003

MS Business Education/Administration History Minor Liberty University 3.8 GPA 2003-2006

MBA, Statistics Minor

LEADERSHIP

Delta Sigma Theta Sorority Inc.

Trustee Board Member PMBC

Community Excellence YMCA

REFERENCES

[Available upon request both personal and professional..]

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