RL

ROSALYN LOPEZ

adsajj@r.postjobfree.com 951-***-**** Winchester, CA 92596

Talented Technical Analyst proudly offering over 41 years' experience in business requirements assessments and IT problem solving. Observant of tight deadlines and applying industry standards knowledge to define the appropriate solutions. Considered to be a highly energetic individual with great collaboration skills. Customer-focused Technical Analyst committed to creating dynamic implementation strategies along with providing installation and configuration expertise. Offering skills in testing, diagnostics and troubleshooting. Ready for a new position that involves generating action plans for technical needs.

IT best practices

Existing procedures assessments

Testing and diagnostics

Briefings, reports and documentation

Coordination and collaboration

Interpersonal and written communication

Information security

Best practices and standards

Tools customization

Flexible

Pomeroy Technologies, LLC Hebron, KY

Technical Analyst

08/2016 - 12/2021

Created and maintained print queues for such applications as Cerner, Paybase, and mainframe apps.

Created and maintained print queues for applications such as Cerner, Paybase and mainframe apps.

Received inbound phone calls from customers (local IT), to provide - second support and remotely troubleshoot issues with service, equipment or customer accounts.

Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality. Documented and updated case notes for each customer and work order. Maintained compliance with established and updated policies and procedures with minimal supervision.

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. IBM Winchester, CA

Technical Support

Specialist 05/2009 - 08/2016

Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality. Documented and updated case notes for each customer and work order. Received inbound phone calls from customers to provide -econd level support and remotely troubleshoot issues with service, equipment sor customer accounts.

Build and maintain print queues for Cerner, Paybase, and mainframe apps. Maintained compliance with established and updated policies and procedures with minimal supervision.

Consulted via telephone to understand user problems, run through testing Summary

Skills

Experience

scripts and ask probing questions to locate root causes. Monitored service orders to completion and closed service tickets. Kaiser Permanente Corona, CA

Technical Support Specialist

09/2000 - 05/2009

Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality. Received inbound phone calls from customers to provide second-level support and remotely troubleshoot issues with service, equipment or customer accounts.

Documented and updated case notes for each customer and work order. Maintained compliance with established and updated policies and procedures with minimal supervision.

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Monitored service orders to completion and closed service tickets. Documented repair processes and helped streamline procedures for future technical support actions.

Kaiser Permanente Corona, CA

Senior Data Entry Operator

08/1980 - 09/2000

Identified, corrected and reported data entry errors. Compiled data from source documents prior to data entry. Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.

Adhered to strict data confidentiality policies to prevent information leakage.

Communicated with coworkers regarding deadlines and project milestones.

Maintained quality levels above prescribed minimums to support team productivity.

Used data input interface to transcribe information from physical source documents into databases.

Coordinated, scheduled and executed in-depth data entry projects. Miami Central Miami, FL

High School Diploma

06/1976

Completed coursework and received Certificate in Data Processing (Keypunch, Basic Assembler, Machine Language and COBOL programming).

Education and Training

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