Entry Associate Customer Service

Teneia Harris

Stone Mountain, GA 404-***-**** ***********@*****.***

Talented Customer Service and Data Entry Associate skilled at balancing customer needs and company demands. Provides superior customer service and resolves all issues quickly and with a positive attitude. Personable professional capable of building immediate, positive customer rapport and long-term loyalty.

"Teneia’s work style is impeccable. She is a fast learner who is very dependable and dedicated to producing quality results.” ~ Former Superior

Skills and Strengths: Effective Communication Inventory Control Invoicing and Billing Strong Organizational Skills

Documentation and Reporting

Appointment Scheduling

Bookkeeping

Date Entry

Tech-Savvy

Education

Medical Assistant Diploma— Georgia Medical Institute High School Diploma— Stephenson High School

Professional Experience

Kaiser Permanente- Virtual Member Service Rep. 2015 to 2022 Answered 150+ calls daily, Processed payments for members, provided site navigation assistance,Reached sales goals, followed metrics goals to reach my monthly adherence. Relationship Building Energetic Work Attitude Strong Communication Skills Profile

Handles a High Volume of Calls, Inputs Data with Little to No Errors, Work with No Supervision Notable Accomplishments

Dedicated Professional that goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Dedicated to consistently preparing shipments and inspecting incoming orders with accuracy. Successfully manages multiple data entry projects at once. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.

• Recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets

• Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met

Lead Customer Service Associate—State Farms 2016 to 2018 Successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.

Exceeded service goals while leveraging customer service, sales and employee management best practices. Generated leads for new sales through telephone and email contact with customers. Answered 50+ inbound calls daily and made 15+ outbound calls daily. Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax. Maintained up-to-date knowledge of insurance policies. Customer Service Associate—Wal-Mart 2011 to 2015

Demonstrated success at increasing sales month-over-month and building strong customer base. Maintained product, service and company policy knowledge to serve as a resource for both coworkers and customers. Listened to customer needs and preferences to provide accurate advice. Explained information about the quality, value and style of products to influence customer buying decisions. Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives. Worked as team member, performing cashier duties, product assistance and cleaning. Teneia Harris Page Two

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