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Customer Service /Teacher

Location:
Knoxville, TN
Salary:
$15.00
Posted:
August 24, 2022

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Resume:

CARRIE

GLENN

carrieglenn****@gmail.c

om

865-***-****

Knoxville, TN 37914

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear

understanding of hard work and training. Motivated to learn, grow and excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proactive and caring worker with 6 years of experience combined with good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

PROFESSIONAL SUMMARY

New Fellowship Christian Academy - Daycare Teacher Knoxville, TN • 04/2019 - Current

WORK HISTORY

Sanitized toys and play equipment each day to maintain safety and cleanliness.

Engaged with children on individual basis to build positive relationships and promote learning.

Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Maintained well-controlled classrooms by clearly

outlining standards and reinforcing positive behaviors.

Applied play-based strategies to provide diverse

approaches to learning.

Instructed children in health and personal habits, such as eating, resting and toileting.

Observed children to identify individuals in need of additional support and developed strategies to improve

SKILLS

• Nurturing Approach

• Gentle Discipline

• Age-Appropriate Activities

• Child CPR

• Caring and Understanding

• Child Safety

• Child Care

• Customer Service

• Arts and Crafts

• Child Nutrition

• Behavioral Instruction

Positive Reinforcement

Methods

• Positive Reinforcement

No Child Left Behind

Requirement

• Ensuring Safety and Injury

Prevention

Student Behavior and

Progress Reporting

• Anti-Bullying Techniques

• Classroom Discipline

• Housekeeping

Carter High School

Strawberry Plains, TN •

03/2017

High School Diploma

EDUCATION

Cracker Barrel Restaurant - Hostess/Server

Knoxville, TN • 05/2017 - 04/2019

assistance.

Communicated with parents through enrollment, tours, newsletters, conferences and direct personal

communication.

Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.

Developed age-appropriate activities and programs for children 6 months to 5 years old.

Made nutritious breakfasts, lunches, dinners and snacks for children.

Continually kept abreast of toy and child-related recalls and safety warnings.

Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Organized activities to teach preschool children

foundational learning skills such as letters and numbers.

• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat

business.

Used slow periods to restock supplies, ice, trays and delivery bags.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Quickly and clearly communicated dining orders to

kitchen staff, directing attention to special requests or dietary restrictions.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Answered customers' questions, recommended items and recorded order information.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Inspected dishes and utensils for cleanliness.

Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Presented menus to patrons promptly after seating and answered questions about menu items, making

recommendations upon request.

Asked customers for feedback, solved problems,

provided additional items and recommendations

throughout meal.

Moved and set up seating, prepared extra silverware and menus prior to arrival of large groups.

Processed orders and sent to kitchen employees by

computer.

Assigned patrons to tables suitable for needs and

restaurant section rotation

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times

Worked with front of house staff to move tables and adjust seating to accommodate groups with special

requests

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders

Planned and executed guest parties by organizing menus, spaces and special requests

Supported servers, food runners and bussers with

keeping dining area ready for every guest

Collected information from arriving customers to seat groups or place them on waitlist

Answered customer questions about hours, seating and menu information

Collaborated with kitchen to inform customers of wait times and answer questions about food

Informed servers of newly seated parties for speedy service

Monitored seating area and checked restrooms regularly to keep spotless

• Watched dining area staff to evaluate server loads and calculate accurate wait times



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