Customer Service /Teacher
Resume:
CARRIE
GLENN
carrieglenn****@gmail.c
om
Knoxville, TN 37914
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear
understanding of hard work and training. Motivated to learn, grow and excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proactive and caring worker with 6 years of experience combined with good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
PROFESSIONAL SUMMARY
New Fellowship Christian Academy - Daycare Teacher Knoxville, TN • 04/2019 - Current
WORK HISTORY
Sanitized toys and play equipment each day to maintain safety and cleanliness.
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Engaged with children on individual basis to build positive relationships and promote learning.
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Promoted physical, academic and social development by implementing diverse classroom and outside activities.
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Maintained well-controlled classrooms by clearly
outlining standards and reinforcing positive behaviors.
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Applied play-based strategies to provide diverse
approaches to learning.
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Instructed children in health and personal habits, such as eating, resting and toileting.
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Observed children to identify individuals in need of additional support and developed strategies to improve
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SKILLS
• Nurturing Approach
• Gentle Discipline
• Age-Appropriate Activities
• Child CPR
• Caring and Understanding
• Child Safety
• Child Care
• Customer Service
• Arts and Crafts
• Child Nutrition
• Behavioral Instruction
Positive Reinforcement
Methods
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• Positive Reinforcement
No Child Left Behind
Requirement
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• Ensuring Safety and Injury
Prevention
Student Behavior and
Progress Reporting
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• Anti-Bullying Techniques
• Classroom Discipline
• Housekeeping
Carter High School
Strawberry Plains, TN •
03/2017
High School Diploma
EDUCATION
Cracker Barrel Restaurant - Hostess/Server
Knoxville, TN • 05/2017 - 04/2019
assistance.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal
communication.
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Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
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Developed age-appropriate activities and programs for children 6 months to 5 years old.
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Made nutritious breakfasts, lunches, dinners and snacks for children.
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Continually kept abreast of toy and child-related recalls and safety warnings.
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Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
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Organized activities to teach preschool children
foundational learning skills such as letters and numbers.
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• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.
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Explained menu items and suggested appropriate options for food allergy concerns.
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Bussed and reset tables to keep dining room and work areas clean.
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Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat
business.
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Used slow periods to restock supplies, ice, trays and delivery bags.
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Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
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Quickly and clearly communicated dining orders to
kitchen staff, directing attention to special requests or dietary restrictions.
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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
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• Answered customers' questions, recommended items and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
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• Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
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Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
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Presented menus to patrons promptly after seating and answered questions about menu items, making
recommendations upon request.
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Asked customers for feedback, solved problems,
provided additional items and recommendations
throughout meal.
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Moved and set up seating, prepared extra silverware and menus prior to arrival of large groups.
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Processed orders and sent to kitchen employees by
computer.
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Assigned patrons to tables suitable for needs and
restaurant section rotation
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Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
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Worked with front of house staff to move tables and adjust seating to accommodate groups with special
requests
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Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
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Planned and executed guest parties by organizing menus, spaces and special requests
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Supported servers, food runners and bussers with
keeping dining area ready for every guest
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Collected information from arriving customers to seat groups or place them on waitlist
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Answered customer questions about hours, seating and menu information
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Collaborated with kitchen to inform customers of wait times and answer questions about food
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Informed servers of newly seated parties for speedy service
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Monitored seating area and checked restrooms regularly to keep spotless
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• Watched dining area staff to evaluate server loads and calculate accurate wait times
Contact this candidate