Customer Service Office Assistant

Danielle Winter

**** ****** **** ***** *******, TX 77070 936-***-**** ****.****.*@*****.***

OBJECTIVE

A self motivated team player with extensive expertise in administrative position; including communication, customer service, and organization.

SKILLS

14 Years of Administrative

and Clerical skills

Adept in technology

Time management

Exceptional Customer service

Microsoft Programs including:

Outlook, Word, Excel, Access,

Teams, PowerPoint

Adobe Photoshop, Adobe

Acrobat

ATLAS interactive Mapping

Software, GIS Mapping Software,

ApplicationXtender Document

Manager

eBuilder Construction Project

Management Software

Excellent phone etiquette

Strategic Planning

High level verbal and written

communication skills

Anticipate Needs of

Management

Resourceful/Problem Solving

Certificates

EXPERIENCE

Harris County Commissioner Precinct 4

Tomball, TX September 2018 - Present Administrative Assistant II

● Assist with Department calendar, schedule appointments for all team members and management, and provide additional staff support when needed

● Process incoming and outgoing mail

● Review and respond to routine correspondence

● Scan and electronically file correspondence and other records utilizing Document Imaging system

● Answer telephone, place outgoing calls and provide pertinent information to callers and route calls to appropriate personnel

● Generate, maintain and manage data driven reports, maps and logs designed to provide project related status and summary information

● Maintain internal tracking system

● Interact professionally with other departments and the public

● Represent Precinct 4 at meetings and provide meeting summaries as needed

● Accomplish onsite visits as needed

● Responsible for initiating and maintaining project status summary information

● Prepare, initiate and edit department related spreadsheets

● Coordinate needs through Precinct coordinators assigned by the County’s Engineering Department, Real Property Division, and Flood Control District

● Cordially communicate with the Agencys or general public and responds to questions and concerns regarding projects

● Maintain database of Engineering Consultants

● Maintain Contacts for the Department

● Update Precinct 4 website with Project information

● Maintain database of projects and create KMZ files for project maps in Google Earth

● Expense claims and reimbursements for department members Yellowstone Marble and Granite

Houston, TX. April 2016 - Present Receptionist/Office Assistant

● Manage multi-line phone system with proficiency and accuracy in relaying messages.

● Responsible for maintaining Accounts Payable and Accounts Receivable for the customer base.

● Arrange payment breakdowns to make payments easier for customers that require it, resulting in more paid in full invoices.

● Provide customer service to clients when they arrive at the showroom and present customer materials.

● Continually maintain up-to-date State and County compliance records.

● Audit and Maintain client records by checking for inconsistencies and ensuring all required selections were made by clients and sales staff.

● Contact builders and check status of current jobs, taking necessary steps to correct any issues.

● Create materials for Builder's Program.

● Check in materials and sign for goods.

● Inventory and Purchase office supplies.

● Maintain updated group calendar for office and fabrication shop.

● Made Inventory Management more efficient by converting from sparse documents to a well-organized spreadsheet

Family

Spring, TX Feb 2009 - Present Maternal CEO

● Provide individual-based learning opportunities for children of various ages through educational games, activities and homework assistance.

● Facilitate intellectual and social growth via outdoor play, group activities and ensuring social interactions

● Maintain a clean, comfortable, and sanitary environment at all times

● Prepared multiple meals and snacks 7 days a week, sometimes for challenging clientele

● Pay bills, coordinate services, make repairs, and other tasks via phone, e-mail, and internet. Frankie Valley Band

Houston, TX August 13th 2016 Runner

● Assisted with on-demand transportation needs, service acquisition and item retrieval for band members, band manager, and stage crew.

● Remain as an on-call assistant when available.

Amaranthine Creations

Bryan, TX 2009 - 2011 Owner / Artist

● Create unique art pieces across a variety of mediums – polymer clay, metal, wood and acrylic paint.

● Build and promote a creative and vibrant store front.

● Conceptualize and implement designs in accordance with the customer's vision.

● Used Microsoft Office for various business needs including Accounting, Invoicing and creative advertising

● Handled all transactions from start to finish

● Built and maintained customer base.

EDUCATION

Continuing Education

MAAPnext - Management of the Modeling, Assessment and Awareness Project, Presented by Harris County Flood Control District

Real Property 101 - Presented by Harris County Engineering Department Real Property Division Blinn College

Bryan, TX August 2007 - January 2009 Associates Degree Forensic Anthropology / Archaeology

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