Customer Service Center Representative
Resume:
Patricia Washburn
Spokane, WA *****
*************@*****.***
Motivated, detail-oriented and organized self starter offering a strong work ethic and positive attitude. Highly effective in fast paced work environments. Enthusiastic fast learner with an innate drive to provide exceptional service. Looking to find a new career in a long term position. Authorized to work in the US for any employer
Work Experience
Interior Plant Care Specialist
Ambius - Vancouver, WA
July 2021 to June 2022
Provided excellent service and attention to customers when face-to-face or through email, or phone conversations
Successfully followed an established schedule to provide exceptional service to all of the accounts on a weekly basis.
Drove the company vehicle in an efficient and safe manner to all of the accounts on my schedule. Loaded all needed supplies from the warehouse into the company vehicle, to ensure I had everything I needed to provide excellent service.
Maintain and provided care for interior plants. This includes watering, pruning, fertilizing, and replacing if necessary.
Evaluate plant health, and provided what was needed to keep plants healthy and thriving. Monitored the plants for pests, and treated them to successfully eradicate the pests. Received many perfect 10 scores from customers on the Customer Voice Count Evaluations sent out.
Received a WOW Award from my supervisor for providing excellent service and acquiring so many perfect 10 scores.
Won a contest by providing the most new leads to the company. Call Center Representative
Mutual Materials - Vancouver, WA
April 2021 to July 2021
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Navigated through computer systems to review information and respond appropriately to callers. Offered resolutions to de-escalate calls and solve customer issues. Made reasonable procedure exceptions to accommodate unusual customer requests. Coordinated with various company teams to offer and implement successful solutions to customer problems.
Updated customer accounts, addresses and contact information within call management databases. Answered, screened and processed high volume of calls daily with call management system and web- based communications.
Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth. Landscape Detail Supervisor
LandCare - Vancouver, WA
August 2020 to December 2020
Maintained garden areas and landscaping greenery to enhance property appearance and plant health. Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife. Answered customer questions regarding care and general knowledge of landscape. Pruned and trimmed trees and hedges with shears, pruners, or chain saws. Cleared pathways of overgrowth, debris and snow to reduce hazards. Pay attention to detail to ensure customers expectations were met. Communicate with customers, and supervisors to ensure customer concerns were addressed in a timely manner.
Directed crew members completing landscaping tasks. Communicated with managers to resolve issues needing attention on customer property. Reviewed completed work to monitor and enforce quality standards and requirements. Delivery Driver/Customer Service Associate
Wesco Autobody Supply - Vancouver, WA
June 2018 to July 2020
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Consulted with customers regarding needs and addressed concerns. Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Delivered rush merchandise on tight schedules to meet customer targets. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Inspected vehicle and maintained gas, oil and water levels. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Processed payments by accepting cash, checks and credit card payments. Transported and safely delivered items to prevent damage or loss. Obeyed traffic laws and follow established traffic and transportation procedures. Loaded trucks and safely secured merchandise to prevent damage during transportation. Verified deliveries against shipping instructions prior to delivering to customers. Reviewed and verified invoices and purchase requests to confirm accuracy. Submitted receipts and money received from deliveries at end of each shift. Navigated routes with relevant map programs and GPS systems. Family Nanny
Tara Dalton - Vancouver, WA
November 2015 to June 2018
Cared for 2 children ages 3 months and 5 years.
Organized and planned age-appropriate reading, crafts and music lessons. Balanced schedules to promote optimal rest, play and educational periods. Communicated with parents about daily activities and any concerning behaviors. Observed and monitored children to identify developmental strengths and target enrichment activities. Employed positive guidance strategies to encourage children and improve behavior. Maintained organized and clean children's areas.
Enforced rules to teach good manners and maintain safe environment. Prepared meals, snacks and refreshments for children according to dietary needs and restrictions. Helped children discover enrichment activities to inspire imagination and creativity. Facilitated safe, caring and warm environment for children to stimulate development. Minimized TV and mobile device time by engaging children with games and physical books. Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Created nurturing, safe environments to promote emotional, social and intellectual growth. Warehouse Volunteer
Site One Landscape Supply - Vancouver, WA
September 2015 to October 2015
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones. Supported cycle counts for inventory recordkeeping. Prepared and completed warehouse orders for delivery or pickup according to schedule. Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment. Relayed orders to packing and shipping staff.
Staged and sorted multiple types of products for loading. Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
Helped prepare warehouse for inventory
Helped perform inventory of warehouse supplies.
Private Nanny
Virginia Carcavallo - Vancouver, WA
February 2014 to August 2015
Prepared nutritious meals, cleaned laundry and sanitized play areas. Created nurturing, safe environments to promote emotional, social and intellectual growth. Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications. Monitored indoor and outdoor playtime by guiding activities while watching for dangers. Regulated children's schedules to balance rest, learning and play. Followed routines to foster stability and structure in children's lives during parental absences. Sparked creativity and imagination by teaching children new ideas each day. Transported children to and from school, extra-curricular activities and play-dates. Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Monitored playtime to prevent overuse of technology, television, or other influences. Facilitated safe, caring and warm environment for children to stimulate development. Planned recreational activities to enhance physical development and explore stimulating exercises. Helped children discover enrichment activities to inspire imagination and creativity. Preschool Teacher
A Mother's Love Daycare - Portland, OR
April 2013 to November 2013
Taught children foundational skills in colors, shapes and letters. Implemented hands-on, play-based strategies for experiential learning. Controlled classroom environments with clearly outlined rules and positive reinforcement techniques. Developed professional relationships with parents, teachers, directors and therapists. Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Established indoor and outdoor safe play environments for toddler-age children. Created and implemented developmentally appropriate curriculum addressing learning styles. Incorporated music, art and theater into lesson planning. Enhanced sensory abilities by giving children access to numerous textures and shapes. Administered and documented results of student assessments. Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Organized and led activities to promote physical, mental and social development. Maintained daily records of individual activities, behaviors, meals and naps. Promoted good behaviors by using positive reinforcement methods with children. Stuck to daily routines to help children feel comfortable and promote development. Openly exchanged ideas and materials with coworkers. Made and distributed nutritious snacks by preparing and dividing into portions. Cultivated positive rapport with students, faculty and parents. Monitored classrooms, halls and eating areas to maintain student safety. Read stories to preschool children to help increase key language, literacy and social skills. Taught colors, shapes and other basic life skills to groups of 9 students.
Employed traditional and modern educational strategies and techniques. Education
Associate of Arts in Liberal Arts And General Studies Central Arizona College - Coolidge, AZ, US
May 1987
High School Diploma
Superior Senior High School - Superior, AZ, US
June 1984
Skills
• Commitment to quality and service
Respectful and Compassionate
Dependable and Responsible
Organized and Efficient
Detail-oriented
Take direction well
Hard worker and quick learner
Problem solving
Works well independently and as a
team
Self Motivated
Flexible
Delivery Driver Experience (2+
years)
Customer service (3+ years)
Certifications and Licenses
Driver's License
First Aid Certification
Contact this candidate