Customer Service Representative
Resume:
Nivia Rivera
PO Box ***** West Allis, WI *****
***********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile
More than 7 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Excellent working knowledge using Microsoft Word, Netwerkes, IDX.
Ability to train, motivate and supervise customer service employees.
A team player, acknowledged as “Employee of the Month.”
Reliable, resourceful and professional.
Synopsis of Achievements
Completed Outpost Employee Mentoring Program.
Proactive planning led to notable increase in morale in all departments.
Implementing Customer Service skills, drastically reducing potential problems.
Six months of volunteering at Columbia St. Mary’s Hospital in Language Service Department.
Employment Radius March 2020 - Present 2160 S 170th St, New Berlin, WI 53151
March, 2022 – Present
Milwaukee Public Schools - Milwaukee, WI
Educational Assistant
· Assisting and supervising elementary school students within educational settings
· Assisting teachers with attendance, behavior management, academic assignments and assessments of students
· Translating and interpreting in the classroom and general school setting
May, 2019 – November, 2021
Premier Financial Management Services - Milwaukee, WI
Personal Care Worker
· Client/patient care activities and related supportive services
· Caring for the personal needs of the client/patient
· Safety and comfort of the client/patient
November, 2015 – August, 2018
Management Research Services, Inc. - Brookfield, WI
Customer Service Representative
· Assisting insurance agents and underwriters with gathering
and verifying of applicant personal information and elections
· Managing multiple phone lines
· Interpreting
Waukesha County Technical College
References Furnished Upon Request
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