Sales Associate Customer Service

Sandra DiCesare

Objective

To secure an opportunity within an organization, where I may apply my current skill set in the area of billing, accounting and customer service.

Summary

A creative support professional with a record of increased responsibility.

Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.

Customer focused with diverse industry experience including insurance, non-profit and retail.

Enjoys learning new programs and processes.

A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

Education

Associate Degree in Accounting/Finance

Recognized within the Dean’s List, 2011

Quincy College

Professional Training & Certification

Master Certificate, Medical Coding and Billing Specialist 2004-2006

Clark University Computer Career Institute, Braintree MA

Intensive, 385 hour, instructor lead, hands-on training and curriculum focused on CPT –4 and ICD-9 CM coding skills.

Obtained the fundamentals of medical insurance, insurance terminology, products, contracts and general procedures.

Obtained knowledge of the body systems, their structures and functions.

Trained to identify all of the UB 92 claim form blocks, as well as coding for the facility.

Gained firm understanding of HIPAA privacy regulation, work practices and liability.

Professional Experience

Scanner Jan 2018-Apr 2018

Blue Cross Blue Shield

Assisting with the mail duties

Prepping the work to be scanned into the system.

Making sure the documents are clean free of anything attached.

Sales Associate Nov 2017-Mar 2018

Lord n Taylor

Duties include assisting customers with purchases and returns.

Assisting with the phone with any inquires which the customer may have.

Fitting room and housekeeping and reconciling register at end of shift.

Mail Room Clerk Jan 2017-Apr 2017

Computer Share

Duties include opening the mail on an ongoing basis being able to meet deadlines.

File Clerk Dec 2016-Jan 2017

Harvard Pilgrim

Duties include preparing packets when the order comes in from Sales Reps they would send it to us and we send it out to them which include Southern New England and as far as Maine.

Mailroom Clerk Sep 2016-Oct 2016

FIS

Opening and Sorting out the mail in the processing room and then sent off to be processed.

Sales Associate May 2015-Present

Macy’s

Duties include handling customer’s transactions, posting cash returns

Merchandise credit to customer’s account, monitoring of fitting rooms, customer service in person and over the telephone regarding customer’s account.

Received multiple awards for salesperson of the month.

Customer Service Nov 2008-May 2016

Mass Dot

Duties include Cash handling experience helping customers on an ongoing basis.

Renewing licenses and registrations, new registrations for the very first time and renewing registrations every year.

Maintain the regular flow of the department every day.

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