Customer Service Executive Assistant
Resume:
Margo Serrano
***********@*****.***
Sunnyvale, CA 94086
Professional Summary
Versatile, results-oriented Executive Administrative Assistant with vast experience in leadership and analytical roles within a variety of environments
Highly organized and detail-oriented C-Suite Executive Assistant with vast experience providing thorough and skillful administrative support for dynamic, senior executives and Board of Directors
Highly skillful in heavy calendaring (expert) C level officers
Vast experience in coordinating meetings, travel, setting up conferences, video conferencing
Adept in providing executive level support, directing business and personal affairs for CEO and high-level officials
Solid history of overcoming competitive markets, improving processes, and maximizing revenue streams while performing under high-pressure situations
Knowledgeable in handling confidential matters and proprietary information
Core competencies include Executive Support, Customer Service, Networking and Communications
Highly skilled in Microsoft Office, Google Suite, Outlook, heavy calendaring, Salesforce, Epic, Concur, Vivo, SAP, Oracle, Project Documentation, SharePoint, QuickBooks (3 years), ADP, Global HR, Workday and Paychex.
Fluent Spanish
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Suite
QuickBooks
Oracle
Salesforce
Expense reports
HIPAA
Program Management
Operations Management
Team Leadership
SAP/Concur - Expense Reports
ADP, Paychex
Cross-functional
Customer Service
Leadership Skills
Global HR
Workday, Paychex, ADP
Share Point
Note One
Heavy Calendaring and Heavy Travel – Domestic and International
Financial Management
Analysis skills
Awards
Awards HP Bulldog Award Refuse to Lose Award
Outstanding Team Player Award HP Achievers Club award
MVP Award Extraordinary Commitment to Customer Satisfaction Award
Professional Training · Recruiting & Selection
Strategic & Tactical Sales Planning
Inside Sales Training
Personal Bankers Training
Senior Financial Specialist Training
Medical office management
Professional Experience
Bloomingdales – San Jose, CA February 2018 - Present
Senior Sales Consultant – RTW
Strong time management skills and ability to allocate appropriate time to priority tasks.
Strong business acumen; understanding of technology and proficiency in computers, tablets, smart phones and associated apps, including social media.
Strong leadership profile and excellent negotiation skills.
Strong customer service orientation; ability to build and maintain a strong client base
Strong organizational, interpersonal and communication skills
Keen sense of fashion, ability to coordinate items and suggestive selling techniques. Experience or familiarity with a variety of lifestyles, business segments and social media platforms while displaying credibility to interact with broad customer base.
Help Pain Medical Network-San Mateo, CA
Practice Manager/Human Resources Manager May 2012- February 2018
Supported the CEO, COO, and Senior VP with calendaring and travel arrangements Created formats in Excel for the weekly management meetings
Created PowerPoint Presentations for training
Directed daily operations, performed HR functions, office management, staff supervision, and administrative assistance to the Regional Medical Director.
Ensured all departments policies and regulations, performed quality assurance on all records and database files.
Coordinated inter-departmental communication between Executive Board members, staff, and patients.
Headed all HR functions supervising 2 direct reports and 8 indirect reports, conducting staff evaluations, and managing recruitment and placement.
Performed quality assurance on all clinical files, utilizing EMR to update, analyze, and input information.
Collaborated with various departments, ensuring existing policies are being met and implementing new procedures when new policies are put in place.
Provided direct oversight for staffing, conducting interviews, determining hires, and ensuring new employee documents were issues and filed.
Organized and implemented new marketing and customer engagement strategies to provide excellent customer service to new and existing clients.
Education
University of California Davis, CA
Bachelor of Arts in Political Science/Minor Spanish – Graduated
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