Virtualization Engineer Desktop Support

Hammad N. Masudi

e-mail ******.********@*****.*** phone number 1-630-***-****

OBJECTIVE:

I possess a wide range of skills in systems installation, configuration, upgrading and maintenance Software and applications. I have several years of experience working across several different platforms, such as, Citrix, VMware, AWS, Windows & Linux. I am committed to finding innovative solutions to a variety of IT problems, such as security, database management and technical troubleshooting. I can offer your organization exemplary support with infrastructure & operational administration, effective project management and increased system performance.

PROFESSIONAL SUMMARY:

•Experience in AD, Citrix XenApp Desktop, SCCM, VMware ESXi, vCenter 5.5 up to 6.5, Office 365, Exchange server, MySQL, Microsoft Window 2003, 2007, 2008R2, 2012R2, 2016 Desktop, MRemote, Service Now, and LANDesk phone.

•Experience working in 3000 plus server’s large entity environment.

•Experience working in 100 to 300 calls a day, created tickets related to an issue and resolve it or escalated to proper team.

•Experience working in Active Directory 5,000 plus users, creating users, assigning group policy.

•Attention to detail and proceed with helping to escort any trouble issue customer may have in an agile process.

•Work in O365 SharePoint to maintain files in folders also aligned or migrate to share z:/ drive for accessibility.

•Utilize O365 Microsoft office Microsoft word, PowerPoint, and Excel sheet to keep track of data.

•Experienced in using Nagios monitoring software to diagnose Malware/vulnerability on windows servers.

•Implemented WSUS/SCCM integration and created a weekly and monthly phased patching process.

•Experience in disaster recovery & restoring servers, fresh install, hardening and deploying windows windows 2008 R2 and 2012 R2 servers.

•Used Amazon connect to connect with user at multiple premises. Add Autodial user for fast connect. Forward calls or ping for messages.

•Utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM.

•Experience in Commvault and Veeam Backup to restore servers or retrieve old data.

•Setting Resource Pool, Data stores for servers, Security patch with most Update Malware version & complete with hardening on Linux and windows local servers.

•RDP to client site desktop servers to Troubleshoot Utility servers, ESXi host or windows servers.

•Walk customer through problem-solving process.

•Experience in installing Network, WWNN WWPN in ESXi host, standard switch and distributed vSwitches, MGMT, Network and vMotion on blades.

•Expert in advanced features of ESX/ESXi 5/6/6.5, vMotion, Storage vMotion, HA, DRS and Update Manager.

•Experience in building UCS Manager-UCS Profile SERVER POOL, UUID POOL, BOOT POLICY, MAC POOL QOS POLICIES, WWNN, and WWPN.

•Experience with FC, ETH, FCoE, MDS switches A and MDS switch B for redundant, SSH to MDS switch to troubleshoot.

•Server Build skills and building client/server services like DNS, DHCP, SMTP, POP3, HTTP/HTTPS, SSH, and VNC etc

•Experienced on Clustering, load balancing techniques to ensure High Availability and Disaster Recovery.

•Troubleshooting and solving problems related to users, applications, hardware, and update packages.

EDUCATION:

Colorado Tech University

Bachelor of Computer Science

Information and Technology Concentrate 1

CERTIFICATES:

Microsoft Certified Solutions Associate

VMware Certified Professional

Linux Essential Certificate

DevOps Essentials Certificate

AWS Certified Solutions Architect - Associate Level

Mastering the Linux Command Line

Introduction to Linux with Ubuntu Desktop

TECHNICAL SKILLS:

TOOLS

Outlook, Microsoft Excel, Access, PowerPoint, Visio, Adobe Report Builder, MRmote, RDP, SSH, Teradata SQL, MYSQL, LANDesk-Ivanti, VMWare, AD, Services, CommVault, Veeam, Key pass, Securelink, Amazon Connect, Security Server, Notebook-SharePoint, ServiceNow.

OPERATING SYSTEM

WINDOWS 2012 R2, WINDOWS 2008 R2, WINDOWS 2003 R2, UNIX/LINUX (RED HAT, CENTOS 6.5, UBUNTU), CENTOS 6.5, AWS WEB SERVICE

PROGRAM LANGUAGE

LINUX, BASH, POWERSHELL SCRIPTING,

PROTOCOLS

SSH, FIREWALL, SECURITY GROUP IN CLOUD, DNS, DHCP, Telnet, HTTP, TCP/IP, TLS/SSL, FTP, TFTP, UDP, SOAP, HTTPS, USERS, GROUPS, FCoE, FC

WORK EXPERIENCE

Locus One Recruiting Nov’21 to Present

Sr. System Engineer

•Implemented firewalls, two-factor authentication, and antivirus software to maintain network integrity.

•Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.

•Performing Hardening procedure security software, VMware tools, adding storage and ram.

•Troubleshooting failure of automation deployment in management tool in machine action.

•Image laptops and monitor, changing bios setting to deploy the software.

•Restored servers from backup to allocate to vCenter.

•Convert Instances to VM and migrate by utilizing other sources applications.

CribMaster July’22 to August 22

Network Engineer/ CyberSecurity

•Improving security concept of aware on sharing information to others.

•Initially taking course to improvise on Cyber Security.

•Discuss vulnerability issues through in group meeting.

•Check and troubleshoot vulnerability on alerts.

•Help support team by sharing information to secured premises.

Ascend Technologies, Chicago, IL

Senior Desktop Analyst July’21 to Oct’21

•Desktop Support Technician Provided level three support for all corporate users as well as executive members, including connectivity through VPN, replaced, and upgraded mobile user equipment, and participated in ongoing refresh projects.

•Used Amazon connect to connect with user at multiple premises. Autodial user for fast connect.

•Monitored IT services, such as operating systems, applications, and systems; and performs preventive maintenance and minor administration of the same to keep the systems optimized.

•Responsible for the imaging, configuration, and deployment of enterprise networked Windows desktops and laptops for new hires and upgrades.

•Configure, test, maintain, monitor, and troubleshoot end-user telecommunications hardware/software products. Ssa7050

Canna-B-Deliver, Chicago, IL Mar’19 to Feb’21

Business Owner

•Oversaw and provided exceptional customer service to ensure the highest levels of customer satisfaction and resolved client request.

•Update manually on IOS packages.

•Collaborate with third party for their software issues which are under license.

•Learned and maintained compliance with relevant regulatory rules, standards, and licenses.

•Develop methods and procedures to increase sales, expand markets, and promote business.

•Create a warm and cozy atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactions.

•Use tactics to develop a strategy to build strong infrastructure independently for higher growth.

FHLBC, Chicago, IL Oct’18 to Feb’19

Desktop Support Technician

•Answering heavy phone calls, created Tickets over phone per user request for virtual or hardware related concern.

•Troubleshooting of technical issues on windows or Linux application base or local configuration.

•Created User Account by searching in AD, set group policy base of title and permitted permission as required.

•Update Patches on Mac, Windows and Linux systems.

•Walk customer through problem-solving process.

•Use amazon connect to interact with user to help support.

•Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

•Alert and initially deliberate Vulnerability report utilizing Nexpose over test plan on patches update and Scan individual instance to check Malware and Virus Expose.

•Monitor Servers or Desktop CPU usage, disk usage and alerts may appear base of crossing threshold.

•Manual Patch Test/Dev/Prod AWS/Citrix XenApp Desktop Instances on Weekly bases along with third party application by utilizing SCCM/Secunia tool to deploy and manually patched Instances.

•Collaborate with different areas of IT and the business in order to provide solutions for the Bank.

•Assist customers with PC- or Instance’s server level base and resolving problems.

•Work with business team members, decision makers, and stakeholders to define business requirements and systems goals and to identify and resolve business system issues.

Roquette, Geneva, IL April’18 to Sept’18

Monitoring Technician

•Supporting Service Now base environment to help support end users also attending calls for adding or informing any issue alert.

•Collaborate with offshore team base in French to receive pass down to continue the procedure and terminate downtime on all servers.

•Upgrade firmware, clear Tickets, resolving issues and Troubleshoot problems.

•Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).

•Attend phone calls, create tickets base on customer request, add disk size, and resolve issues related to service.

•Unblock firewall, troubleshoot services base on issue into .msc, manually restart the service or automate the services.

•Worked with Team to incorporate remote Sales Office sites into Active Directory which integrated PCs into SCCM for upgrading, inventorying, and patching.

•Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.

•Partnered with Server Team to bring all file servers into SCCM for inventorying and patching.

Delta Dental, Lansing, MI Oct’17 to Mar’18

Infrastructure & Operation

System Engineer

•Coordinate with infrastructure, ITIL, APPS, Networking, Datacenter and Desktop team on day to day.

•Attend PWA meeting, Team meeting and others to discuss over different vulnerability issues.

•Aware of new vulnerability warning from applications or tools used.

•Expert in Server Builds, Installs, Upgrades Patches, Configuration and Performance Tuning in Windows Server 2003/2008/2012 and VMware environments.

•Improved levels of IT Security preparedness through the rapid standardized deployment of security updates via SMS and SCCM. Replaced Patch link Updating with SMS/SCCM Patching to reduce licensing fees.

•Patch and secured end to end for any open vulnerability issues.

•Experienced working with Amazon connect to call to assist user on technical base issue.

•Deliberate strategies to help team troubleshoot the problems.

•Collaborate with DevOps Team to infrastructure level maintaining Azure cloud environment.

•Expertise in advanced features of ESX/ESXi 5/6/6.5, vMotion, Storage vMotion, HA, DRS and Update Manager.

•Coordinate with other teams via e-mail, conference calls or in person to troubleshoot the issue.

•Coordinate with offshore sites and help them succeed to avoid any vulnerabilities problems.

•Decommissioned the servers are not in used.

MERCK, Charlotte, NC Feb’17 to Sept ‘17

DISASTER RECOVERY

Windows VMware

•Responsible for server builds, install windows and LinuxOS, upgrade patches, configuration and performance following HIPPA compliance.

•Tuning in Windows Server 2003R2/2008R2/2012R2 enterprise and VMware environments.

•Recovered data of several offsite data storage facilities, developing, and integrating URL links.

•Held Day to Day bases meeting with Engineers to evaluate and recover within significant time frame.

•Dedicated long hours on evaluating and recovering all data.

•Utilized commvault backup tool to restore non-effected server.

•Defining snapshot vs. full backup to recovered server from Commvault or NetApp.

•Visualized restored occurred on designated resource pool.

•Fresh install Servers, configured network zone, resource pool and hardening.

•Restored servers under designated Resource Pool, Data store and Network.

•Worked in maintaining servers in Azure after migration was completed into Cloud environment.

•Checking logs to confirm all the patches update to significantly proceed.

•Tracking time frame and accordingly following agenda to proclaim the percentage recovered on day-to-day bases.

•Worked closely with IT staff to maintain contingency planning operations.

•Snip and documented every step and send it to recheck by compliance policy.

•Reviewed test planning and results identify and report gaps and ensure remediation is completed.

•Daily recovered data collection, analysis and reporting with recommendations of alternate strategy options to improve recovery performance.

•Strong knowledge of Large-scale compilation and configuration, performance optimization and tuning.

•Experience in Disaster Recovery Compliance Reporting and Internal & External audit support.

•Broad knowledge of systems integration and platform architecture.

Prodapt, Portland, OR Feb’15 to Jan‘17

VMware Virtualization Engineer

•Experience in using Veeam backup tool for restoring file folders or server on client request to ticket system.

•Installation of ESXi 4.1/5.1/5.5/6.0/6.5 Hosts, vCenter Server (vSphere), vCenter update manager and administering VM’s across 4 Datacenters running 4000+VM’s

•Installation, Configuration and Administration of VMware ESXi 5.0/ Virtual Center 5.0, vCenter Servers as well as upgrading to ESXi 5.5/6.0.6.5 and Virtual Center 5.5/6.0/6.5.

•Using automation tool puppet to deploy multiple patches to different agents.

•Designed, built, and deployed some multitude applications utilizing AWS stack (Including EC2, R53, S3, RDS, DynamoDB, SQS, IAM, and EMR), focusing on high-availability, fault tolerance, and auto-scaling.

•Registered snapshot, update repo in Elastic Search.

•Production experience in large environments using configuration management tools Puppet

•Production experience in large environments using configuration management tools like Salt and Puppet supporting Minion Environment with 200+ servers and involved in developing manifests.

•Designed, implemented and managed multiple VMware NSX software defined networks for new deployments.

•Responsible for capacity planning, design, install and configuration of newly provision CISCO 5108 enclosures, ESXi servers running B200’s, B250’s on VBLOCK 300.700 series.

•Build Standard Switches and Distributed switches.

•Participating in 24x7 Production on-call Support of CISCO 5108 blade Chassis running B200’s, B230’s, B250’s and provided technical support to users at remote datacenters.

•Maintained and administered SharePoint online using Office 365 environment, including Daily monitoring, analytics reporting, performance analysis and troubleshooting.

•Prioritizing the client base on the service as Private or Public cloud.

•End to End Implementation of VMware View based Desktop Cloud on VMware vSphere, Cisco UCS and EMC VNX Platform.

SECURITAS, Dallas, TX April’12 to Feb’15

Help Desk Technician

•Provide telephone and in-person support end users, troubleshooting, diagnose, resolving, and documenting hardware, software, and network related technical issues.

•Created cases on a ticketing queue on customer request.

•Excellent technical skills, with strong knowledge of Windows, MS Office, and internet connections and peripherals.

•Extensive knowledge of both PC and LAN hardware and applications.

•Able to successfully work with wide range of end-users to diagnose and resolve complex technical issues.

•Provided base level IT support to non-technical personnel within the business.

•Evaluated and responded to incoming sales leads and requests for technical support assistance.

•Managed customers’ expectations and experience to high degree of customer satisfaction.

•Used ticketing systems to manage and process actions taken.

•Demonstrated professionalism and courtesy with customers always.

•Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

•Managed call flow and responded to technical support needs of customers.

Medical Financial Support, Chicago, IL Jan’08 to April’12

Help Desk Technician

•Installed, upgraded, and verified hardware and software applications, Maintain daily performance of computer systems.

•Managed laptops, desktops, and printers companywide.

•Call third party companies for troubleshooting the issues will occur on system.

•Continuously resolved customer issues by following troubleshooting the problems.

•Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

•Respond to e-mails for customers seeking help.

•Walk customer through problem-solving process.

•Install, modify, and repair computer hardware and software.

•Run diagnostic programs to resolve problems.

•Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).

•Follow up with customers to ensure issue has been resolved.

•Run reports to determine malfunctions that continue to occur.

Contact this candidate