Customer Service Team Member
Resume:
Doris A. Christolear
Kingman AZ 86401-9719
*************@*****.***
Summary:
Bookkeeper with a strong attention to detail, outstanding work ethic and excellent customer service skills.
Experience:
September 2007: City of Oceanside 300 N Coast Hwy. Oceanside CA 92054 760/435-4500
December 2014: Supervisor – Kelly Rivas
Customer Account Rep II:
Assist customers with starting / stopping utility service. Resolve any issues regarding customer accounts. Respond to routine inquiries from the public over the telephone, in person or e-mail pertaining to account discrepancies, city policies and procedures for utility service. Ambulance Billing.
Assist customers with business license renewals and applications to verify accuracy and adherence to city policy. Issue parking / beach permits. Collect monies and operate cash register. Balance cash drawer and prepare bank deposits. Perform monthly audit of parking lot revenue. Able to function as a lead worker and assisted in the training of new employees. Collections for all delinquent city account. Team member for the “Request for Proposal” for the A/R Collection contract.
November 1999: City of Oceanside 300 N Coast Hwy. Oceanside CA 92054 760/945-4500
July 2005: Supervisor – Charlene Linton
Accounting Specialist II
Process accounts payable (weekly check run 300 to 700), accounts receivable, payroll and bank statement reconciliation. Identify discrepancies; locate and correct coding and posting errors. Monitor departmental account balances; enter and update journal entries; process financial transmittals from other city departments. Assist and respond to questions and inquiries from other city departments and outside agencies. Assist in the training of new employees. Monitor and expense Travel Advance accounts and Construction Deposits.
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