EDWIN S. MERCADO

Credit Billing Collection Remedial

M a n a g e m e n t

Hardboard St. San Juan City, Metro Manila, Philippines 1500

+63 +63-917-******* +63-02-839****

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WORK EXPERIENCE

• MAXICARE HEALTHCARE CORP. (a top HMO Company)

Sr. Manager for Billing and Collection (Project base) Dec 2019 – June 2020

• ZMG WARD HOWELL (An Outsource Service Provider)

Associate Director for Credit/Billing and Collection / Mar 2017 to Nov 2019

• CARGILL PHILS.

Sr. Credit & Collections Manager May 2016 – Sep 2016

• MEGAMITCH FINANCIAL RESOURCES CORP. – ILIGAN CITY, Lanao del Norte, MINDANAO General Manager October 2015 – April 2016

• GROLIER SCHOLASTIC

National Credit, Servicing & Collections Manager November 2013 – September 2015

• G4S HOLDINGS INC. Treasury Manager Feb 2013 to September 2013

• 2GO LOGISTIC

Claims & Collections Management Group Manager June 2012 to Jan 2013

• MONHEIM GROUP OF COMPANIES

Credit and Collection Manager Jan 2011 to May 2012

• AMON MARKETING CORPORATION a Construction Company Credit Research & Collections Group Manager March 2004 to October 2010

• VALIANT DISTRIBUTION INC. Under Mckenzie Distribution Co. Inc. Credit & Collections Supervisor June 2003 to March 2004

• MERCATOR FINANCE CORP. a subsidiary of Zuellig Pharma Group and Credit Lyaonnais of France Credit Investigator Collection Supervisor (March 1994 to June 2002)

• CORDYM PHILS. Legal Assistant /Collector January 1992 to February 1994

• FAMILY MEDCARE (Pioneer HMO) (Ayala Group of Companies) Ayala Avenue, Makati City Claims Assistant June 1991 to November 1991

CONSOLIDATED JOB DESCRIPTIONS:

Responsible for the over-all management of Credit / Billing and Collections department’s operations. Leading the function across the group, ensure compliance of process and procedure, optimize management of cash flow while protecting the group from exposure to delinquent debts and contribute towards integrity of financial recording by ensuring the accuracy and completeness of statistical and analytical reports.

S K I L L S

Accounts

Receivable

+ + + + +

Credit & background

Investigation

+ + + +

Billing

& Collections

+ + + + +

Financial Records &

Reporting

+ + +

Reconciliation

+ + +

ROPOA

+ + +

Skip Tracing

+ + + +

Executive Team

Leadership

+ + + +

PROFESSIONAL QUALIFICATIONS

AND AFFILIATIONS

• (U.P.) University of the

Philippines, Diliman Q.C.

Short course in

Accountancy (2008)

• Board of Director (CMAP)

Credit Management

Association of the

Philippines Fiscal year

2006-2007

• Board of Director

(CMAP) Credit

Management Association of

the Philippines Fiscal year

2009-2010

• Member of (CMAP) Credit

Management Association of

the Philippines since 1994

to Present

• Member of (ASCAP)

Allied Suppliers Credit

Association of the

Philippines member

since 2003 to Present

TEAM MANAGEMENT

• Lead a team: Assistant Managers, Credit and Collection Supervisors, Credit/Billing and Collections Associates, Collectors and assigned from various principal accounts day to day functions including directing, planning, supervising and evaluating work assigned.

• Manage regular profiling of all functional headcounts to ensure staffing levels are adequate in quality and number with continues training and development.

• Ensure full coordination of work flow from subordinates to achieve the volume, quality, productivity expected to meet operational standards/requirements to deliver high level of customer service. Hold regular meetings to review previous day/week/month performance and provide guidance on future performance for continuous improvement on results.

• Full assistance on managing remote teams from various principal to ensure local/global standard practices are maintained.

• Plan and lead the execution of employee engagement, rewards and recognition to help drive performance and mitigate attrition.

• Provide regular coaching, managing performance and establishing a strong career path for direct reports.

• Develops subordinates by assessing leadership competencies and promote training and career planning, coach’s employees for advance career development.

• Mentor, develop and motivate the team.

• Enhance, monitor and report on team performance against targets and KPI’s. Prepares fair, accurate and thorough regular performance review.

• Provides inputs into hiring decisions.

• Accountable to meet business goals, coordinates with other departments to ensure the alignment of processes to minimize revenue loss.

• Partner and Develops relationships and communicate issues of importance within the department and/or business units/other departments to execute strategic recruiting and employee engagement to attract and retain top performers.

• Coordinate with Accounts Payable/Accounting where reciprocal trading occurs with customers who are also suppliers.

• Recognizes and recommends operational improvement. Promote and maintains the accuracy and quality of services, deliverables and content of direct process improvement projects.

• Work effectively and cooperate/coordinate with all department Officials, Managers, Supervisors, department’s/support groups to ensure harmony and reach the common goal of the business.

• Escalate, Coordinates with Superiors, Account Managers, Supervisors, and other various Managers, and Lawyers on collections and/or litigation matters to ensure perfect timing of mutual decisions on reconciliation and/or legal proceedings.

• Provide regular feedback to President, Directors, CFO and other members of management team regarding current operational performance. Escalate issues appropriately and in real time including but not limited to financial performance and human resources issues.

• Performs other duties that may be assigned from time to time. (e.g. Business Development) OPERATIONS MANAGEMENT

• Sets and implement Credit, Billing and Collection weekly, monthly and annual targets and goals, plans and programs and ensure that these are within the approved general and administrative budget of the department and aligned with the objectives/directions set by the company.

• Manage timely receivable life cycle from new customer credit application evaluation, credit assessment, background checking, recruitment, employment services, payroll, billing- issuing of customer’s invoice, and account management up to collection management - receipt of payment and cash application.

• Evaluate policies and procedures and its actual practices and recommend solutions to ensure trust with the team. Close coordination with interested parties to develop and implement standard processes and strategies in line with the company’s objective.

• Develop and monitor systems of accountability and measurement of subordinate’s performance.

• Maintain accurate and updated customer information at all times in the computer system of the company. Ensure accuracy of information recorded in the system from both quantitative and qualitative perspective. Ensure documents containing application forms, customer agreement (contracts), invoices, delivery receipts, others both hard copies and electronic copies are retained and safely stored. Ensure regular inventory (semi-annual) of all documents to ensure records and documents are intact. Perform counter checking of accounts to avoid/eliminate fraud in early stage.

• Ensure completeness and accuracy of ledgers and timely allocation of payments against invoice. Ensures accounting of numerical sequence of sales invoices and official receipts and responsible that these are posted in customer’s respective subsidiary ledgers. Ensures that AR subsidiary ledger balances tally with the General Ledger account. Ensure daily collections is properly accounted and submitted on time (Cash, dated check, postdated check, wire/online transfer). CAREER HIGHLIGHTS

* 28 Years in Credit/Billing and

Collection Management (Being a

Collector, Credit Investigator,

Credit Analyst, Collection Analyst,

Collection Supervisor, Legal

Officer etc.)

* 15 years as Sr. Credit/Billing

and Collection Manager.

* 12 Years experienced in

Nationwide Credit and Collection

operation including logistics.

* Member of CMAP since 1994

and hold a Directorship position

for 2 terms 2006 to 2008.

* Network of Credit and

Collection People nationwide if in

case of manpower requirement

for metro manila and provinces.

* Set up (3) companies with NO

Credit and Collection Department

(from the scratch) in a span of 3

months each company and come

up with organized department

moving forward.

* Created and developed Credit

and Collection policies from

previous companies.

* Ave 80% efficiency/successful

collection performance in most

companies, I even fully collected

super old receivables like way

back over 10 years old.

* Experienced collecting from

ASIA PACIFIC region, Europe and

USA clients.

* Regularly maintain tracker

monitoring dashboard for

proactive approach.

* With over 80k Database of

clientele from various industries

(Financing, Construction Projects

and Hard wares, Oil and Industrial

Companies, FMCG, Security

Agency, Manpower Outsourcing

and Direct selling company)

potential to tap for potential future

clients.

* Can do work even after office

hours, weekends and holidays.

• Directly (daily) communicate with customers through a range of mediums such as email, SMS, calls including social media venues on collections and dispute reconciliation of accounts, ensure all subordinates incoming and outgoing mails are processed on time. Contributes communication templates, call script and contact performance testing for all subordinates.

• Ensure sending of weekly Statement of Accounts and collections correspondence, demand letters across all customers within the required TAT.

• Manage and addressing ongoing customer complaints concerning operations, payroll, billing or service rendered and works on complaints of service failures with designated departments, ensure fast reconciliation to effect immediate collections of receivables.

• Develop strategies based on customer history, size, industry type as well as other characteristics to ensure accurate results.

• Respond promptly to customer queries and coordinate dispute management, ensure disputed items and any due refunds are cleared in a timely manner. Provide solutions to invoices with problem by carrying out relevant and accurate investigation.

• Daily review of customers aging, ensuring resources are directed where required and enforce customer payment terms.

• Strictly Manage falling due accounts and past due amounts to all customers, enters debits/credits researches and resolves billing/payments discrepancies in real time and work with appropriate parties to ensure timely posting of necessary transactions.

• Handle a broad scope of internal process including daily management of billing and collections, reconciliation, general ledger and month end closing with main focus on accounts receivable functions.

• Work closely with outside Collection Associations and agencies as well as performing credit and collections for the largest and most sensitive customer accounts.

• Assist Business Development by acquiring new accounts from the existing network.

• Perform customer visits on reconciliation of accounts. Do skip tracing for missing and hiding clients if required.

• Liaison on litigation issues and attends actual court hearings.

• Coaches’ disciplines, and motivates all direct reports to maintain a healthy work environment. Handles training, and performance management.

• Performs other duties as assigned.

REPORTING MANAGEMENT

• Manage review, checking and ensures timely preparation and/or release on consolidated financial reports such as the following:

o Weekly and Monthly Aging of receivables Monthly Sales Report o Weekly Billed/Unbilled and billing adjustment reports o Weekly and Monthly Collection Forecast, Actual collections, Distance to go reports o Weekly and Monthly Returns report (Revised Invoices) o Weekly and Monthly Transmittal of Documents to customer (Invoice, delivery receipt, other collection forms, returned billings, etc.)

o Regular updating of Credit Investigation reports periodically to ensure the actual condition of accounts credit worthiness and assist them in advanced on their credit facility.

• Perform/prepare KPI Measures for Collections:

o (DSO) Day Sales Outstanding

o Best Possible DSO

o (ADD) Average Days Delinquent

o (CEI) Collection Efficiency Index o Prior Months past due collected o Forecast cash inflows across all customers Develop and maintain daily, weekly, monthly reporting forms suite for the management needs. Create/innovate several reports using Excel and make sure all records are properly maintained. Ensure compliance with all relevant regulations as well as company policies and procedures. Reporting to superiors on cash collection and forecast, age and profile of debt, potential risk of bad debt, overtrading accounts, areas of suggested training and general customer service observations. Attends regular monthly MANCOM meeting.

end COURSES & TRAININGS

• COMPREHENSIVE

COLLECTION

MANAGEMENT (Nov 9-12,

1993) KALAKAL DE

MANILA, INC. Makati City.

• FINANCIAL ANALYSIS Aug

22-26 Hotel Nikko Manila

Garden, Makati City

Management Development

Center for Asia A.P.

ACYATAN & CO., CPAs in

cooperation of Credit

Management Association of

the Philippines

• FINANCIAL ANALYSIS

Seminar Sep 13, 2002

CMAP Hotel Inter-

Continental Manila

• COLLECTION IN CRISIS

Seminar Aug 25, 2006

(CMAP) Hotel Inter-

Continental Manila

• CREDIT ANALYSIS&

SCORING Nov 23, 2007

(CMAP) Hotel Inter-

Continental Manila

• CREDIT INVESTIGATION

SEMINAR Mar 7, 2008

Hotel (CMAP) Inter-

Continental Makati City

REFERENCES

Anne Eugenio – Managing

Director Asia

Peopleworks Inc. (ZMG

Wardhowell)

(091*-*******

Marlito Rodriguez – CFO

Megamitch (091*-*******

Noel Pagtalunan –

Director for BD Asia

Peopleworks Inc. (ZMG

Wardhowell)

(091*-*******

Steve Balano – C&C

Manager at Megamitch

Credit officer at St. Gerard

Construction

(099*-*******

Chris Konrad Domingo –

Sales Manager Cargill

(091*-*******

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