Data Entry Customer Service

ChristinaOlive Hammond

**** *** **** ***** #*, Rancho Cordova California 95670

Cell: 916-***-**** - ********@*****.***

Summary

Administrative Assistant focused on driving productivity by leveraging strong front office management skills with exceptional customer service skills. Proficient in Microsoft Office, Word, Excel, and PowerPoint as well as Outlook. 6 years’ experience in sales and retail.

● 16 years Administrative experience, ability to learn new tasks quickly and efficiently, works well in diverse work groups, ambitious and motivated dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Lyft Driver

Dec. 2016 - Aug. 2022

● Transported passengers to and from locations

● assisted passengers with special requirements and requests Data Entry Cleric

Nov. 2016 – Dec. 2016

Kelly temporary Service – C&S Wholesale Grocers

● Data entry, generate data sheets

● developed spreadsheets, scanned documents, posted upcoming sales, ability to be proficient in the use of multiple computer systemsability, worked well with others in a fast-paced, multitasking environment. Document Technician

Aug 2015 to Oct. 2015

Kelly temporary Service – ExamWorks

● Proofed incoming correspondence between attorneys and treating physicians.

● Scanned, uploaded and attached documents to patient files. Confirmed attorney Trials, and depositions for the treating physician.

Administrative assistant (to the General Manager of the Red Lion Hotel) May 2015 to August 2015

Kelly temporary Service

● Answered multi-line phones, created documents banners and signs for posting throughout the hotel.

● Created Excel spreadsheets in regards to quarterly reports for upcoming meetings, created excel spreadsheets with formulas for calculating expenses.

● Created cards and thank you letters for wedding and concert promoters. Receptionist

January 2014 to April 2015

Heald College F WS - Rancho Cordova, CA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion Customer service, multi-line phone system, generate data sheets, copy and file, pull and make student files, fax time sensitive and private documents, data entry, maintain file room and archive older files, schedule appointments for up to 14 advisors.

Warranty Manager

August 2005 to August 2010

Foremost Superior Marble - Sacramento, CA

● Schedule all jobs, schedule all installer's projects.

● Data entry, Payroll, multiline phone systems, generate data sheets, handle all warranty contracts. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Office Assistant II

February 2004 to August 2005

Act 1 temporary Service Sacramento International Airport - Sacramento, CA Design and generate Excel spread sheets, calculate expenses for Maintenance Department. Receptionist for Facility Manager April 2003 to October 2004 Act 1 temporary Service DHHS/CPS - Sacramento, CA

Customer service, multi-line phones, generate data sheets. Proficient in: Excel, Microsoft word, Microsoft XP, Microsoft outlook, data entry, fax and copies; maintained monthly calendar, scheduled meetings, functions and parenting classes. Style Expert/Sales Representative

September 2001 to January 2002

Lane Bryant - Sacramento, CA

● Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 40%.

● Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations.

● Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Office Assistant II

December 1999 to June 2001

Act 1 temporary Serv. - Superior Court of California Family Relations Family Support Unit Dept. 127 - Sacramento, CA

Served public, Attorneys and Judges, data entry, multi-line phone system, numerical and alphabetical filling, copies, proofed legal and sensitive court documents. Front Counter Customer Service February

1998 to December 1999

Act 1 temporary Service - Carol Miller Justice Center -Traffic Court - Sacramento, CA Served public, Attorneys and Law Enforcement personal, cashiering, pulled files, checked legal documents, and data entry.

Education

GED: General Education Diploma, 1995

Walnut Wood Adult School - Rancho Cordova, CA

● General Education

Associate of Applied Science: Business Administration, 2014 Heald College - Rancho Cordova, CA

● Perfect Attendance & Presidents Award 2012- 2014 Academic Achievement Award

● 3.61 GPA

Associate of Arts: Medical Billing and Coding, July 2015 Heald College - Rancho Cordova, CA

Customer service, Data entry, fax, filling

● Handle all warranty contracts, customer service, copy and file, pull and make student files, fax time sensitive and private documents, maintain file room and archive older files, schedule appointments for up to 14 advisors

References

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