Travel Consultant Customer Service

DE LEON, MARK EFREN MIOLE

Address: Block ** Lot *9 Las Vegas St. North One, San Marino City

Salawag, Dasmarinas Cavite. Philippines

Mobile number: +63-927-***-****

Email: ****************@*****.***

Nick Name: “Effy”

Summary: Passionate, goal-driven, with a positive attitude.

EDUCATION:

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT MAJOR IN TRAVEL MANAGEMENT.

PHILIPPINE WOMEN’S UNIVERSITY – Tarlac City, PH

June 2012- May 2016

WORK EXPERIENCES:

TEAM LEADER FOR TICKETING AND TRAVEL AGENTS

THE PENBROTHERS INTERNATIONAL – HOPPER

January 11, 2021- Present

Work from home set up

TEAM LEADER AND TICKETING CONSULTANT AIR FULFILMENT

HEXAWARE TECHNOLOGIES LIMITED (Formerly known as Voyager Global Services)

Account: The Travel Corporation

Account: Ezeego One Travel

October 24, 2017 - January 08, 2021

BGC, Taguig

CORPORATE TRAVEL CONSULTANT

EXL SERVICE PHILIPPINES

Account: American Express Global Business Travel

June-2016 –July-2017

Pasay City, PH

SKILLS AND QUALIFICATIONS:

Proficient in using GDS Sabre, Amadeus, Galileo, Apollo, Airline’s Website and booking portal.

Expertise in Domestic and International Ticket issuance, reissuance, schedule changes and refunds.

Knowledgeable in using and Sabre Phase IV, Amadeus Manual TST and HHPR in Apollo.

Understanding airline waiver policies.

Has experience working in different types of fare. PUB, COM, NET and PRIVATE.

Good verbal and written communication.

Able to interpret Airline’s fare rules.

Flexible enough and Confident in handling stressful situation.

Quick and Accurate comprehension and interpretation to handle daily task competently.

Average knowledge in Microsoft Office – Outlook, Excel and Word.

Able to deliver quality customer service and good decision making.

Goal-driven and passionate about work

Able to work with integrity.

No attendance issue, driven and has a strong commitment to work.

INTEREST AND HOBBIES:

Socializing, singing ang dancing.

Travelling to different places, learning their cultures and exploring the world.

PERSONAL INFORMATIONS:

Age: 26

Sex: Male

Height: 5’11

Weight: 80 Kg

Civil Status: Single

Birth date: April 05, 1996

Place of Birth: Southern Leyte

Religion: Catholic

Nationality: Filipino

Ethnicity: Asian

CHARACTER REFERENCES:

Roy Gerard Reyes, 093*-***-****

Deputy Manager- Voyager Global Services

Kenneth Paras Mercado, 091*-***-****

Senior Operation’s Manager-Voyager Global Services

Angie Payte,091*-***-****

Assistant Manager – Hexaware Technologies

I hereby certify that the above information given are true and correct to the best of my knowledge.

De Leon, Mark Efren M.

Applicant

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