Customer Service Representative
Resume:
Benjamin Wyatt Allen
Atlanta, Ga 30331
Email- **********@*****.***
Customer Service Representative
Several years of experience in customer service including sales, client relations and general office support. Professional in work habits and appearance. Reliable with a verifiable record of punctuality.
Core Strengths
Client Relations Communication Skills
Detail Oriented Organizational Abilities
General Office Computer Literate
Problem Solving Microsoft Office
Professional
Dekalb Family Medicine, Decatur, Ga 2010 to Present
Front Desk Coordinator/Surgery Scheduler
My responsibilities are to greet patients, handle incoming and outgoing phone calls, checkin/check out patients, calling precerts, sell and schedule surgeries by using Intelligent Medical Software EMR system. Also handled billing inquiries and processed patient’s bills, checked patient’s data for accuracy, scheduled appointments, handle correspondence, distributed incoming mail, performed client follow-up to make sure they were satisfied and resolved any problems or concerns.
Turpin Studios, Atlanta, Ga 2003 to 2010
Customer Service/Inside Sales
My responsibilities were to greet customers and escort them to their hair stylist, schedule appointments, respond to phone inquiries regarding ordering beauty products and billing. I also processed high volume sales orders and performed customer follow-up to make sure any and all issues were resolved to customer’s satisfaction.
Titan Corporation (U. S. Dept of Labor Contractor) Atlanta, Ga 1997 to 2003
Interviewer
My responsibilities were to solicit and enroll different companies into Labor Turnover reports. I assembled and edited invitational packages and mailed out to potential companies and then followed up to sell them on participating in the non-mandatory reports. Collected data from the participating companies. Analyzed data for accuracy and submitted data for statistical purposes. Were required to make at least 100 calls a day. We did this through computer assisted telephones.
**Solely responsible for refusal conversions
**Top 3 interviewers percentage wise
W & R Transportation, Atlanta, Ga 1989 to 1997
Office Manager
Responsibilities were to run day-to-day operations. Supervised eight employees. Developed work schedules according to budgets and workloads. Discussed job performance problems with employees in order to identify cause and issues, then put measures in place to resolve them. Design, implement and evaluate staff training and development programs, customer service initiatives and performance measurements criteria.
Education
Georgia Southern University, Statesboro, Ga 1987 to 1989
Major: Business/Education
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