Data Entry Customer Service
Resume:
Marsha Leard
209-***-**** • ***********@*****.*** • Stockton, CA 95209
Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.
Summary
Skills • Training and coaching
• Employee management
• Project management
• Customer relations
• Senior leadership support
• Workforce Management
• Leadership
• Processes and procedures
• Operation monitoring
• Process safety management
• Issue and conflict resolution
• Performance improvement monitoring
• Safety risk assessment
• Incident reporting
• Staff training and mentoring
• Safety audits
• Employee Team Supervision
• Implementing safety programs
• Site visits
• Emergency situations
• Evaluations and reporting
• Safety training
• Safety documentation and materials
• Workforce Management
• Planning events
• Microsoȅ Office
• Budgetary Planning
• File and data retrieval systems
• Report writing
• Data entry
• Invoicing and billing
• Accounts payable and receivable
• Event coordination
• Scheduling and calendar management
• Billing
05/2016 - 01/2021
Office Supervisor, Law Office Of Jonelle C. Beck, Stockton, CA Experience
• Improved team performance by devising successful training methods and programs. Assessed and increased quality of service by monitoring employee and customer interactions.
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Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
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• Evaluated employee job performance and motivated staff to improve productivity. Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
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08/2011 - 05/2016
Special Events Coordinator, Illuminate Production Services, Roseville, CA 09/2000 - 06/2011
Assistant Supervisor, A G Spanos, Stockton, CA
Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
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• Increased office organization by developing filing system and customer database protocols.
• Handled scheduling and managed timely and effective allocation of resources and calendars. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
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• Coordinated vendors, timelines and budgets for events.
• Directed event production in collaboration with sponsors, hosts and internal teams.
• Networked to obtain potential event sponsors.
• Recommended money-saving strategies for events to bring costs within budget. Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
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Boosted client satisfaction through administration of on-site service requests and effective management of event logistics.
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Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
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• Monitored and enforced safety behaviors and policies at worksites.
• Identified, documented and recommended corrective procedures for safety concerns. Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
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Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
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• Oversaw executive schedules for team of [Number] [Industry] leaders.
• Kept detailed records of department resource usage and expenses.
• Updated policies and procedures to maximize team efficiency and productivity.
• Filed paperwork and submitted reports to upper management.
• Delegated daily tasks to team members to optimize group productivity.
• Increased volume of work while maintaining high level of accuracy and quality.
• Organized schedules, workflows and shiȅ coverage to meet expected business demands.
• Complied with company policies, objectives and communication goals. Psychology
Modesto Junior College, Modesto, CA
Therapeutic Crisis Intervention
Sierra Vista Health Center, Modesto, CA
Training in:
• Effectively using Therapeutic Crisis Intervention techniques for crisis prevention and/or crisis intervention.
• Effectively use de-escalation skills and techniques for crisis prevention.
• CPR
Education And
Training
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