JANVIER MOISE BILLONG

Shipping & Customer Service Specialist

679724306 adsacr@r.postjobfree.com

https://www.linkedin.com/in/janvier-billong-a16162b5/recent-activity

PROFESSIONAL SUMMARY

I am a perfectly bilingual Cameroonian with 22 years’ experience in the management of port, maritime and para maritime activities both in the Douala, Kribi and Central African ports and terminals. Through all these years, I have acquired skills in the management of shipping operations. Team leader, customer satisfaction oriented, relationship building and management, extrovert, with a powerful team spirit, I excel in the empowerment of my teams to attain fixed objectives I always orientate my teams towards profit making, customer satisfaction, process awareness and quality service. Flexible, proactive, endowed with a critical mind and inventiveness in terms of new profitable activities, I know how to show respect to others while knowing also how to adapt to different environments, people and cultures. My high sense of communication allows me to build excellent relations with colleagues, hierarchy, stake holders and clients.

SYSTEMS

SKILLS

COMPETENCIES

Word

Powerpoint

WordPress

CAMCIS

Excel

Process writing

Inventiveness

Project building and implementing

Customer satisfaction oriented

Budgetary reduction oriented.

High sense of Communication

Analytical

Relationship management

Creative problem solver

Team empowerment

High learning capacities

ACHIEVEMENTS

40% reduction on the shipping budget (DELTA Industries)

This led to a gain of 300 million XAF per year.

Staff leadership of a team of 6 persons.

Increased income from 2012 (Niledutch) by proposing and managing the demurrage and detention project. The peak of the project was in 2015 with around a billion XAF collected.

United and motivated a team of five.

Managed the customer service team for 7 years (Niledutch), leading to a drop of 80% in documentation errors and about 75% drop in bills of lading amendment fees.

Designed and executed a lead nurturing campaign to support the sales team.

WORK EXPERIENCE

Deputy Shipping Manager, CLGG Cameroon (December 2020 – Present)

CLGG does maritime transport, port agency, logistics, consignment and freight forwarding with about 40 permanent workers and 7 interns. I was managing a team of 8 persons to implement the container cabotage project between the ports Kribi, Douala and the Central African sub region I had proposed to the Board of Directors some months back.

Production and supervision of vessels schedules

Production of container load list to both vessels and container terminals

Supervision of vessels loading and discharging operations per loading and discharging plans

Identification of areas for improvement in order to carry out innovative and promising projects for the company.

Focal point for both terminals, stevedors, harbor master’s office and other stake holders

Proactive approach in finding solutions by generating new ideas

Supervision of the cabotage project.

Improved vessel’s loading capacity by introducing processes and cut offs

Improved data quality transferred to the container terminals.

Increased income by introducing the weight adjustment factor on over weighted containers.

Trained professional interns in the implementation of the project.

Operations Manager, Delta Industries Douala (August 2020 – November 2020)

With 15 permanent workers, Delta deals with cocoa and coffee exportation. Was hired to restructure the operations department, Reorganise the team and re-establish conducive professional relations between the company, its partners, service providers and mostly the administration.

Increased income by reducing the shipping budget by 40%.

Improved significantly container turn over which reduced detention fees to about 98%, thus generating more income.

Supervision of logistics and other service providers and stake holders of the ports, maritime and para maritime companies.

Supervision and follow up of the maintenance of a fleet of 50 trucks

Negotiated an increase in detention free days from 30 to 60 free days from shipping lines.

Improved relations with the customs, phytosanitary and other administrations.

Reduced port stay for stuffed containers through an efficient stuffing and loading policy. This has eliminated storage costs at container terminals by 100%,

Maintaining an attentive information watch in order to stay abreast of the evolution of customs regulations and geopolitical changes likely to influence the movement of goods and company activities.

Discussion with the clients in order to define all the parameters of their projects and to offer them implementation solutions that are as fast, efficient and economical as possible.

Customer service supervisor, Niledutch Cameroon (June 2015 – July 2020)

Niledutch is one of the leading shipping lines in Cameroon. Joint the company in 1999 as a customs data processing clark. Left in 2020 as customer service team lead, after haven been Operations and shipping supervisor and managed with maestri the demurrage and detention project for 7 years.

Skilful and diplomatic resolution of disputes by dealing with the various parties involved in files in English or in their usual language, duly informing my client and negotiating the most advantageous solutions and agreements for him.

Reception and management of customer claims and channelling them to the appropriate departments with proposition of solutions.

Identification of problems and consultation of colleagues for their optimal, effective and efficient resolution, both for customers and for the company.

Efficient and prompt handling of customer complaints by taking precise note of their subject of dissatisfaction, identifying the causes of the problem and proposing appropriate solutions or responses taking into account company policy.

Analysis of customer needs and expectations in order to prepare targeted messages and propose to them new offers perfectly suited to their profile, thus increasing turnover by15%.

Definition of a global strategy and action plans aimed at improving customer satisfaction and loyalty, estimating the budget necessary for its implementation, establishing precise objectives and evaluating priority tasks.

Regular evaluation of the performance of my service by studying indicators such as speed and quality of service and implementing appropriate improvement measures.

Follow-up with customers to find out their level of satisfaction with the service and collect their suggestions for improvements or corrections to be made.

Permanent exchanges with collaborators in order to achieve the objectives set by General Management.

At ease to scale in context for customer and business needs

Ability to work and make decisions independently with a view to profitability.

Drafting of a quarterly activity report presenting the achievements of the past term, the problems encountered and the solutions implemented, the projects to come and the difficulties to be resolved.

Recruitment, training and management of a team of 4 people by ensuring the permanent development of their skills and by establishing pleasant and stimulating working conditions, thus reducing the staff turnover rate by 90%

Implementation of training sessions for all collaborators in contact with customers in order to prepare them to face all situations calmly and courteously by organizing role plays and providing them with guidelines and elements of appropriate language.

EDUCATION & QUALIFICATIONS

2016/2017 : HND IN LOGISTIQUE & TRANSPORT at ISMA DOUALA;

1994/1995 : GCE ADVANCE LEVEL at SUCCESS EVENENING SCHOOL TIKO ;

1992/1993 : GCE ORDINARY LEVEL at SUCCESS EVENING SCHOOL TIKO

REFERENCES

Name, Angélique Tuoengene

Former Deputy General Manager Camship-CLGG

Contact phone number 675010008

Name, Marie Kamga Former Exploitation Manager at Niledutch Cameroon

Contact +237*********

Contact this candidate