Plant Manager Customer Service
Resume:
James Frady
Elizabethtown, North Carolina 28337
Mobile: 910-***-****
******@*******.***
SUPERVISOR/MANAGER: PRODUCTION/SALES/PROJECTS/HR
PROFILE: Strong, experienced manager with more than 26 years professional experience in sales, manufacturing, HR, project management, government contracting. Excellent reputation as an innovative and creative thinker accomplished at introducing fresh ideas to increase revenue and reduce operational costs. Successfully managed staff of 125 associates, while leading and motivating employees to achieve high levels of productivity and professional development. Excellent communication and problem-solving skills.
OBJECTIVE: To apply my management experience for a progressive organization that recognizes performance and fosters professional growth.
HIGHLIGHTS OF QUALIFICATIONS
Staff Management
Business Development
Client Management
Sales
Budget Development & Management
Vendor Negotiations
Project Management
Strategic Planning & Execution
Team Player & Leader
PROFESSIONAL EXPERIENCE
Production Supervisor Watts Water Technology 7/2019 – present
Manage 2nd shift operations for entire facility with four separate work units
Responsible for all areas of safety, quality, production, training
Consistent department leader in labor efficiency and earned hours
Manage, direct, and lead the manufacturing initiative to achieve the objective of high quality/low cost products
Production Manager Council Tool Company 3/2018 – 7/2019
Manage Forge and Finish departments for 132-year-old America Made tool company
Responsible for overall Safety, Quality, and Efficiency
Promote and Maintain 5S throughout operations
Actively Champion and assist in cost and cost reduction/improvement efforts (Kaizen)
TransAmerica Insurance 8/1/17 – 3/1/2019
Ranked first in District for a national insurance provider in applications sold and total volume
Consistently prospected for and closed new business while maintaining productive pipeline of prospects
Increased book of business by 100 new clients
Reliably exceeded goals while increasing revenues for client portfolio
Consistently maintained top 5 ranking in applications sold and total volume in district
Shift Manager National Spinning Inc. 3/1/2017 – 8/1/2017
Successfully manage 3rd shift operations
Direct 65 hourly associates in specialty yarn manufacturing facility. Ring/Savio OE
Increased production on shift by 20%
Consistently exceeded plant goals and 1st and 2nd shift production
Regularly initiated cost reduction, safety enhancement, and maintenance efficiency ideas
Shift Manager Gildan, Inc. 11/14 – 3/1/2017
Successfully managed 1st shift operations in a 12 hour rotating shift
Directed 30 hourly associates in a 1.1 mil pound per week yarn manufacturing facility
Managed associates in Trutz opening, Trutz Carding, Reiter Drawing, Schl OE spinning and Murata MVS Spinning
Consistently exceeded production and efficiency standards
Developed plant SOPs and job descriptions
Successfully cross trained 100% of associates on shift
Instrumental in promotions for 7 associates to higher positions
Regularly initiated cost reduction, safety enhancement, and maintenance efficiency ideas
Shift Manager MJ Soffe, Inc, 5/10 – 10/14
Manage 1st shift operations for a 10,000 dozen per week screen print operation
Direct, implement, schedule and plan operations for all day activity, including human resources, quality control and manufacturing.
Successfully manage 60 associates.
Certified Lean Six Sigma Green Belt
Sales Manager/Assistant Store Manager, Rent-A-Center 10/09 – 5/10
Manage profits by following and enforcing established policy and procedure including work schedules, cash, and inventory control and order verification.
Responsible for increasing revenue through sales activities, account management and customer satisfaction.
Assist with past due accounts and collection activities and customer service activities
Project Manager/Business Development, Comark Building Systems, Inc. 3/07- 5/09
Successfully developed state and regional business for leading manufacturer of modular buildings
Increased sales through cold calling, scheduled personal appointments, telephone sales, direct mail and Internet marketing initiatives
Leading sales producer for area over the last six months
Effectively directed all elements of project sale through contract and vendor negotiations, permit solicitations, logistics, etc.
Contacted and developed business for federal contracts. Worked with all branches of military.
Company moved operations to Texas
Regional Director, Youngblood Staffing, Inc. 5/04-3/07
Led company in sales, establishing new accounts and revenue growth in 2005 and 2006
Increased company sales in Roberson area by over 400%
Managed staff of six professionals while prospecting, developing and converting sales for leading staffing firm in eastern North Carolina
Successfully managed operations and marketing for two regional offices covering seven counties
Recruited, trained and developed accomplished field associate team for employer
Sales Representative, Woodman of the World Life Insurance Society. 2/02–5/04
Ranked first in state for a national insurance provider in applications sold and total volume
Consistently prospected for and closed new business while maintaining productive pipeline of prospects
Reliably exceeded goals while increasing revenues for client portfolio
Consistently maintained top ten ranking in applications sold and total volume
Successfully obtained North Carolina licensure in life, health, Medicare supplement and LTC
Plant Manager, Wellington Technical Yarns 4/01–1/02
Successfully managed staff of 55 associates across three shifts
Directed, planned and implemented scheduling and operations for all plant activity, including human resources, shipping and receiving and manufacturing.
Consistently met plant production goals for 100K per week, plied industrial yarn operation
Unfailingly met all manufacturing deadlines and safety standards for plant operations
Increased profitability by minimized downtime due to employee absenteeism
Company went out of Business
Production Manager, Harriet and Henderson Yarns, Inc. 5/86-3/01
Managed staff of 125 associates while consistently exceeded production, quality and safety standards for major textile company
Achieved company’s Top Cat award in 2000 for leadership excellence as Manufacturing Product Manager
Successfully implemented policies positively impacting revenue generation, cost reduction, quality and safety
Won company’s PLUS award for innovation from 1987-1994
Achieved company’s highest quality rating (QVI) from 1996-1998
Successfully led production and operations for 500K pound per week cotton/poly blend yarn manufacturing plant with seven-day per week schedule
Reduced employee absenteeism to under 2%,
Successfully developed new, highly profitable shaded yarns through extended research and experimentation
Successfully managed installation of equipment for multiple facility expansion without sacrificing production schedules or goals
Developed associates by personally teaching SPC and Team Building classes to exempt and nonexempt associates
Effectively functioned as project manager for $30 million-dollar manufacturing expansion initiative
Company went out of business after over 100 years
SOFTWARE SKILLS
Word, Excel, Access, PowerPoint, Outlook, etc.
EDUCATION
BS Degree in Textiles
North Carolina State University, Raleigh, North Carolina
Program for Technology Managers Certificate
Keenan-Flagler Business School
University of North Carolina, Chapel Hill, North Carolina
General Contractor Certification Class
Bladen County Community College
Licensed Life and Health Agent
Licensed Medicare Supplement/LTC Agent
Lean Six Sigma Green Belt Certified
Blue Belt Certified
Eagle Scout
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