Service Director Team Member

Eric D. Gass**********@*****.**** www.linkedin.com/in/eric-gass *201-***-****

PROFESSIONAL SUMMARY

Dynamic B2B sales and operations strategist with 20+ years of superior performance

Exceptional communicator who effectively builds results-driven teams and lasting partnerships

Proven experience exceeding aggressive revenue goals at the corporate level

Energetic and passionate individual committed to excellence and success of self and others

Highly adaptable, positive, and collaborative professional open to new ideas EXPERIENCE

The Boyd Group-Gerber National Claims Service Director, Sales and Market Development June 2021- February 2022

• Lead all sales and market development activities to deliver revenue growth through new client acquisitions

• Collaborated with sales and market development counterparts in Gerber Collision and Glass America to benefit from relationship equity with existing insurance and commercial customers

• Worked with Boyd Marketing to craft messaging, content, and strategies to facilitate effective go-to-market plans

• Leveraged industry relationships to identify and develop prospective new customers The Hertz Corporation, Estero, FL Director, Off-Airport Sales August 2019 – April 2020 Senior Director, Sales Segment & Channel Strategy June 2018 – July 2019

• Individual authority for national off-airport data and activity, reporting directly to Vice President of Sales Strategy and communicating regularly with field locations

• Expanded U.S. market share in all sectors through innovative development and implementation of sales and reporting structures, increasing share of $650M account to bring overall footprint to $1.5B+

• Built and nurtured rapport with third-party vendors, such as Penske, in order to enrich company partnerships, ease contract negotiations, and increase earnings

• Orchestrated interdepartmental collaboration with marketing and operations teams to align branding with company positioning and profit goals for off-airport accounts

• Increased company presence throughout local U.S. markets via small business acquisitions and rental site additions

Director, Off-Airport Strategic Partnerships October 2016 – May 2018

• Managed $350M territory and increased share six points on $45M account

• Championed corporate initiatives as in-house strategist while also enhancing every national multi-shop owner (i.e. Maaco, Gerber, Caliber) relationship

• Executed U.S. insurance partner contracts, extending company growth, collaboration, and impact within the insurance replacement industry

• Commanded an intimate knowledge of industry practices and company procedures as demonstrated through phenomenal off-airport business growth and involvement in industry associations Director, Insurance Replacement Sales March 2011 – September 2016

• Promoted from regional to national account ownership, requiring relocation to corporate global headquarters

• Instrumental in exceeding $500M in annual U.S. insurance replacement revenue, resulting in positive YOY revenue growth for five consecutive years

• Guided sales and operations teams with responsive and decisive communication, enabling teams to increase market share at 200+ insurance companies

• Formulated strategies with North American sales, operations, and rental administration teams to refine product value and process efficiencies

The Hertz Corporation, Park Ridge, NJ

Senior Account Executive June 2008 – February 2011

• Lateral move from operational role to sales position

• Independently accountable for management of vital corporate, insurance, and travel accounts, from inception to completion

• Facilitated regional growth through formation of relationships with insurance agents, automotive dealerships, and collision and repair businesses

EDUCATION

Bachelor of Science in Marketing, Delaware State University, Dover, Delaware ACCOLADES

Lean Six Sigma Yellow Belt, 2015

Achieved globally recognized certification on process capability and stability, control and response plans, and managing process mean and variation

Selling Skills Certified

Completed formal in-house trainings on selling skills, navigating negotiations, and winning presentations in a professional setting

ADDITIONAL EXPERIENCE

Collision Industry Conference (CIC) member

Represented Hertz in conversations among stakeholders from all industry segments Collision Industry Electronic Commerce Association (CIECA) alternate member Contributed to discourse to standardize communication and process efficiency at every level of collision industry Inclusion, Diversity & Equity

Core team member at the Boyd Group

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