Keisha (Michelle) Biel-Cooper

**** ******* ***, ***** *******, IL 60064 732-***-**** adsabo@r.postjobfree.com

Professional Summary

Outstanding capacity for customer service and problem-solving; combine strong strategic planning and organizational skills with an innate ability to execute high-level projects. Deliver high performance / process large volumes of data in fast-paced work environments, with proven ability to meet deadlines and coordinate with management, personal and key clients. Highly reliable team-player; perform exceptionally in autonomous environments with little or no supervision while excelling as a member of a team. Impeccable work ethic remains focused on optimizing productivity while maintaining the highest standards of integrity and professionalism; strong communicator; able to explain complex concepts in simple terms.

Skills

●Meeting arrangements

●Proper payment verification

●Office administration

●Documents filing

●Data entry

●Research skills

●Organizing mail

●Social media knowledge

●Filing and data archiving

●Multi-line phone proficiency

●Appointment setting

●Sorting and labeling

●Medical terminology knowledge

●Professional telephone demeanor

●Quick learner

●Creative problem solving

●Database management

●Expense reporting

●Purchase orders organization

Work History

Plexus- Production Specialist (QA) 12/2021-04/2022

Medical device assembly, testing devices and QA

Dovenmuehle Mortgage Inc-Loss Draft Specialist-07/2021-12/2021

Responsible for processing loss draft checks., Miscellaneous mail, Data entry, scanning documents and checking out loss draft checks to mail them once they have been endorsed.

Aerotek-QC-Production Worker, Lead (Contractor)-10/2020-06/2021

Hand assembled Covid-19 test kits. Assisted as a backup lead when another lead was absent. Worked as a Quality Control auditor for the leak testing of the Covid-19 test kits.

Fresenius-Pharmacy Tech, 11/2019 to 10/2020

Assisted patients that needed to refill supplies for there dialysis treatment. Order entry, faxing and outbound calls to delivery driver to locate time of arrival.

SGS Administrative Assistant-Billing Department, 05/2019 to 11/2019

First point of contact for all guests and employees entering facility. Greeting Guest and assisting with badges to access the facility. Responsible for distributing incoming and outgoing mail. Scanning Purchase Orders and Billing them in order received. Filing and various other office duties as needed.

Receptionist Administrative Assistant, 03/2019 to 05/2019

Arlington Resources -Surgical Care Affiliates – Deerfield, IL

Serves as first point of contact for all guests and employees entering facility. Responsible for ordering office supplies and distributing incoming and outgoing mail. schedules meeting rooms arrange for catering and shuttle services. Stock storage rooms with supplies for office. Updates department organization charts. Provide back up support for other Administrative Assistants and departments as needed. Submit and reconcile expense reports.

Receptionist, 06/2015 to 11/2018

SNI Companies-@Properties – Lake Bluff, IL

Served as first point of contact for all guests and employees entering facility. Responsible for all receptionist duties including phones, email, submission/verification of registration, withdrawal and billing paperwork. Organized and scheduled meetings as well as managing all mail services; sent and received mail and packages through USPS, UPS and FedEx. Assisted with listing new properties in the MLS as well as assisting accounts payable with billing and filing. Trained new customer service staff members in company policies and utilization of scheduling software.

Administrative Assistant/Sales Support Specialist, 05/2016 to 06/2018

Kelly Services Inc/ Allstate-Contractor – 2775 Sanders Rd, IL

Assist with the daily management of office operations for this leading insurance provider. Manage administrative support strategies including general account management, on boarding new agents and training new assistants. Swiftly address and resolve customer service issues; manage email correspondence and inquiries from customers. Manage data entry, document scanning, filing and assistance with auditing operations.

Customer Service/Front Desk Lead, 02/2011 to 06/2015

Rynish Bowling Center – Great Lakes, IL

Provided exceptional customer service to military families and recruits. Handled cash transactions and provided transportation to and from the bowling alley. Helped maintain cleanliness of the bowling lanes and facility. Assisted with birthday parties and family reunions held at the facility. Handled paperwork for bowling leagues and inventory.

Claims Processor/Customer Service Advocate, 06/2013 to 06/2014

Kelly Services Inc/Claims Processor/Customer Service – Naperville, IL

Responsible for assisting all aspects of claims services including policy benefits, right of reimbursement, over payment recovery, refunds and stop payments. Provided quality and timely claims services to self-insured and managed care clients throughout the United States. Worked with cross-functional teams to develop policies and procedures that enhanced claim service production.

Senior Customer Service Administrator, 05/2004 to 01/2011

Hospira Inc – Lake Forest, IL

Responsible for creating a life-long relationship with customers through delivering superior service and quality with every customer interaction. Engaged and serviced customers by answering questions regarding orders, resolving issues and offering services and products that enable clients to reach financial goals. Handled challenging issues by offering alternative solutions to resolve problems

Education

High School Diploma: 1994

North Chicago High School - North Chicago, IL

Business Administration

Robert Morris University - Illinois - Chicago, IL

Medical Billing and Coding

Computer Systems Institute - Gurnee - Gurnee, IL

●Graduated with 3.4 GPA

●Dean's List 2011

●Certificate-Medical Administrative Assistant

●Coursework in Medical Billing and Coding

●Received Diploma

Additional Information

TECHNOLOGY: Proficient in the use of Microsoft Office Suite, DocuSign, Google Docs, SAP, SAP Concur, CPT Coding, OPS, EHR Systems, EMR Systems, Lotus Notes and Salesforce, CMR, SharePoint.

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