Customer Service Correctional Officer

**/**** ** **/****

Memphis, TN

YALANDA MCCLELLAND

Summary

Professional, organized, hardworking, reliable very motivated individual that is eager to apply time management and organizational skills to any setting. Critical thinker that thrives under pressure with many years of experience working one and one and in team based capacities. Proactive leader with strengths in communication and collaboration. Seeking opportunities to expand skills while facilitating company growth. Skills

Family Therapy Background

Multitasking and Organization

Verbal and Written Communication

Problem Resolution

Reliable and Trustworthy

Conflict Resolution

Microsoft Office

Client Goal Planning

Practiced in Family Assessments

Unit Management and Leadership

Behavior Modification

Recovery Strategies

Restraint Techniques

Behavioral Disorders Familiarity

Visitation Guidelines Understanding

File and Record Maintenance

State and Federal Laws Knowledge

Trained in Defensive Tactics

Crisis Management

First Aid and CPR Certified

Non-Violent Intervention

Emergency Response

Security Checks

Incident Reporting

Inmate Supervision

Head Counts

Disciplinary Actions

Conduct Reporting

Corrections

CCTV Monitoring

Booking Procedures

Evidence Preservation

Occupational Hazards and Safety Precautions

Team Building and Leadership

Documentation and Reporting

Shift Scheduling

Employee Supervision and Motivation

Store Operations Oversight

Customer Service

Policies and Procedures

Experience

Behavioral Counselor

Behavioral Services of Tennessee

Supervised youth group members to maintain organized and safe environment. Assist with improvement of personal outcomes, address potential harm and optimize team communication

Communicated with challenged and troubled children in effort to exact positive impact and influence. Collaborated with counselors and parents to report youth behavior and progress. Assessed and reported student behavior and progress. Supervised cases referred to juvenile court.

Studied treatment plans to understand and implement interventions. Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.

Empowered clients to tackle challenging situations with better and more diverse coping skills. Partnered with teachers to outline therapy goals and monitor progress against objectives. Responded effectively to sensitive inquiries or complaints. Composed correspondence, reports and meeting notes. Memphis, TN 38109 901-***-**** *****************@*****.*** 02/2012 to 10/2020

Henning, TN

02/2009 to 07/2013

Memphis, TN

06/1997

Memphis, TN

Coordinated appointments, meetings and conferences. Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.

Correctional Officer

West Tennessee State Penitentiary

Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Inspected cells and conducted random searches of common areas. Observed inmate behavior to prevent crime, escape attempts and other dangerous activities. Maintained clear and open communications with facility areas to support safe operations. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Applied non-violent response tools and physical restraint during problematic situations. Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.

Directed visitor sign-in, documenting processes and completing appropriate visitation logs. Detected potential threats and quickly defused conflicts. Supervised residents during meal distribution and intake, recreation time and work-site performance. Reviewed housing assignments and reassigned inmates to meet allocation and safety needs. Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Store Manager

Rainbow Clothing Store

Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.

Prepared and submitted nightly bank deposits.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Prevented store losses using awareness and attention to detail to detect gaps for corrective action. Taught junior employees how to meet operational and sales goals with proactive strategies. Monitored cash drawers in multiple checkout stations to verify adequate cash supply. Managed special store projects to improve store-wide processes and operations. Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.

Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.

Education and Training

High School Diploma

Fairley High School

Military

2 Years Army Reserve

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