Project Coordinator/Manager

Neha Jain

Project Manager Quality Program Manager

Levittown, New York 607-***-****

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Profile Summary

Progressive and Achiever: Experienced professional in Project Execution: Experience managing data migration and investment banking projects and working with associated teams.

Passionate about solving today’s customer problems, to prevent tomorrow’s problems.

Process Improvement Professional and skilled in planning and streamlining operations and maintaining schedule to ensure timely completion of assigned projects. Demonstrated ability in dealing with different stakeholder groups and driving the agenda. Ability to articulate and demonstrate thoughtful rationale in design decisions. Self-motivated, tenacious, and able to work with high degree of independence. Excellent communication, organization, and project management skills. Certified Google Professional Project Management. Understanding of global and line of business project and program management standards and methods

Areas of Expertise

●Process Improvement

●Technology Integration

●Tracking and Delegating

●Agile Methodologies

●Stakeholder Engagement

●Risk Management and Mitigation

●Feature Launching

●Database Administration, Mgt

●Roadmap Planning

●MS Office Tools

●PM Tools: Jira, Asana

●Quality Assurance

Professional Experience

BNY Mellon Project Manager New York, NY

May 2020 - PRESENT

•Managed Project lifecycle for multiple Asset Management and Mortgage-Backed Security (MBS) products feature launches and enhancements. These products managed and supported MBS worth more than $20MM worth of assets and client revenue generation stream

•Drive end-to-end implementation and validations of government policies and regulation, business rule updates for multiple BNYM MBS applications - Integrated Pool Management System (IPMS), Pool Transfer System (PTS), Platinum, Single Family Pool Delivery Module (SFPDM) and Multi Family Pool Delivery Module (MFPDM)

•Experience working with high-performing teams in complex program execution: Collaborated with 50+ resources across multiple teams – QA (15), Development (15), Database Administration (4), Operations (5), 3rd Party Vendor teams (3), Product Owner (5), and PMO (5) to ensure scope and quality of integrated applications and features are met as per business needs

•Strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations.

•Proven experience delivering timely, high-quality presentations and/or reporting for various projects and stakeholders. Attention to detail with continuous focus on design excellence

•Find efficient workflows that deliver high quality user experiences without slowing down the engineering process.

•Drive Jira implementation to Inform, influence, and execute new processes based on sound analysis and impact metrics that lead to improvements in efficiency and quality of support and reduce defect leakage by 40%

Suffolk County IT Analyst Project Manager Long Island, NY

June 2017 – January 2019

•Managed and led full UAT lifecycle for the upgrade of County’s Vendor management system - Integrated Financial Management System (IFMS) to its latest version (3.5 to 3.11). The upgrade involved migration of user high confidential data, financial transactional data, and complete revamp of frontend. IFMS had a traffic of more than 300+ active daily users, with overall 3000+ users with 10K+ financial transactional data.

•Led daily scrum meetings, sprint planning, internal reviews, retrospective, and product demo sessions across multiple teams (50+ resources) – Development (20), Operations (9), 3rd Party Vendor (14), Product Owner (5 BA), and Leadership (2 PM)

•Coach the entire team of Audit and Control department (100+ members) for the adoption of the new product features, user flow and data reporting generation tool.

•Resolved existing data retrieval performance issues by enhancing SQL database queries, indexes, purging archiving test data and analyzing table metadata, resulting in >70% faster retrieval of data

•Reduced the overall defect leakage by 30% by executing multiple regression test cases and real time scenarios since start of the UAT cycles.

•Experience in a fast-paced environment that requires independent time management, task prioritization, experience identifying problems and working towards solutions.

•Experience processing and analyzing data sets and interpret them to make business decisions.

•Mentored multiple team members on Agile process and best practices

•Serve as a dependable point of contact/link to cross-functional teams.

JP Morgan Chase Bank Teller & Consumer Banking Operations Long Island, NY

November 2016 – May 2017

•Learned and Managed Accounting Software Teller Express

•Managed and Balanced Automated Cash Dispenser machines often totaling more than $100,000

•Processed more than 25+ customer transaction per hour with extreme attention to detail

•Deliver friendly service and responded to more than 100+ weekly account queries

Volunteer Work IT Trainer Onsite-Offshore Recruiter NY, USA

June 2012 – April 2014

•Worked in couple of consulting firms and non-profit organization to automate and co-ordinate their administrative

work, helped in recruiting, coaching, and marketing prospective candidates

Tata Consultancy Services IT Analyst PM Offshore - India Onsite –MN, USA

May 2007 -January 2012

E-Choke (Oil Trading) Application Migration Project for British Petroleum (BP) Offshore

•Administered migration of entire E-Choke Application of BP from old IBM servers to New European Mega Data Center (EMDC) Servers

•Involved in requirement gathering, data analysis and project planning and scheduling quality deliverables

•Performed White Box testing of Databases, Procedures and Data warehouse scripts in UAT and Beta environments

Global Infrastructure (GIS) Data Center Migration for General Electric (GE) Onsite

•Administered entire Infrastructure Migration from Eden Prairie data center to Cincinnati data center for GE

•Performed Go-Live scenario testing of GIS applications, databases, and automated workflows

•Delivered phase by phase Database and application upgrades of more than 300+ GIS Applications

Fleet US RTS Project for General Electric (GE) Commercial Finance Offshore

•Involved in Infrastructure Administration, Maintenance and Support for GE Commercial Finance applications

•Upgraded GE Databases with latest oracle patches and database space management

•Performed 500+ Database upgrades for Dev and QA environments

•Developed PL/SQL and Shell scripts for Automation of various daily database status and health monitoring

Education

•Master of Business Administration in Computer Management Devi Ahiliya University INDIA

July 2008

•Bachelor of Science (BSc) in Electronics Devi Ahiliya University INDIA

May 2005

Certificate and Honors

•Certificate of Excellence for Outstanding Achievement in Customer centric and professional execution of GIS DATA CENTER MIGRATION project by GE Eden Prairie USA in Dec 10

•Certificate for Six Sigma Proficiency on successful completion of The Six Sigma Project and Green Belt Examination by Tata Consultancy Services in 2008

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