Office Assistant, Nursing, certified medical Massage Therapist, Super
Resume:
Sorjia Buford
Oklahoma City, OK *****
************@*******.***
Work Experience
Retail Supervisor
WILLIAMS-SONOMA
November 2020 to Present
I help manage a team by motivating, counsel, setting goals, and coaching and implement corporate work rules and policies. I monitor to Determine effective behaviors, decision making, managing changes such as updates and with how to improve job skill in different ways to meet associates and customers needs which include coaching communication skills and to assist in training for new hires. Assist in our Ques to maintain work flow, assist in escalations. Coordinate team meetings and one on ones with associates. I also am the Retail ERT Supervisor and manage our Retail ERT team in our BOLD email Que with incoming emails and escalations with providing quick, professional resolution/assistance. Sr. Lead
Williams-Sonoma, Inc. - Oklahoma City, OK
October 2018 to November 2020
Work from home in a citrix system. Sr Lead for retail. Manage Emails in a BOLD email system with supervisors. Manage work flow for Support team on cases and emails. Manage team rooms for supervisors with associates who take calls. Manage escalated cases sent from General managers from the stores. Trained in Furniture, Registry. Send requests out such as UPS Pick ups and DTC OPS, vouchers for the stores. Do well with multitasking and work ethics. Full Service Rep
Williams-Sonoma, Inc - Oklahoma City, OK
October 2016 to October 2018
Work from home answering calls to help place orders from online or to assist with returns and/or information that needs corrected on an order. Work on the citric system that is downloaded to my computer to work in the companies system to access information to perform my job duties. Teaching Assistant
Trinity Lutheran Church and private school - Norman, OK March 2014 to May 2015
Helped daily planning for kids activities and school work, charted daily reports and organized classroom. Did group activities with small groups of 8 kids or more. Daycare Teacher
Trinity Lutheran Church and private school - Piedmont, OK January 2015 to April 2015
Took care of 4 to 6 babies and set schedules and activities, charted daily routine and trained others for the job.
Bookkeeper, Office Assistant
Oklahoma Horseshoeing School & Store - Purcell, OK February 2013 to March 2014
Bookkeeper of bills for business, responsible for collecting payments for school loans, in charge of setting up Ad advertising and creating them, in charge of schools Web site keeping it up to date, in charge of selling large farming equipment for the owner and in charge for schools YouTube videos of schools class actives for advertisement. Traveled to different states for selling horse shoeing tools and helping with competitions. Answered phones and helped with scheduling appointments and with getting people enrolled with the Horseshoeing school.
Shift Leader, Xray Assistant, Medical Massage Therapist Noble Chiropractic - Noble, OK
November 2010 to February 2013
Physical therapy, wrote reports for x-rays and sending them off for examination, charted medical reports for patients, answered phone calls and scheduled patients or answered questions about billing. Ordered medical supplies, and filled patient charts and reports for accident reports. Certified Nursing Assistant
Visalia rehabilitation and nursing home - Visalia, CA 2005 to 2008
Helped patients with personal hygiene, daily personal care, activities for things to do and spent time with them to not feel lonely.
Education
Associate in Medical Massage
Heritage College - Oklahoma City, OK
2009 to 2010
Visalia community college - Visalia, CA
January 2005 to May 2005
Skills
• Communication, Basic Computer Skills
• Medical Imaging
Certifications and Licenses
Licensed Massage Therapist
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