Substitute Teacher Customer Service
Resume:
Theresa Tinsley
Houston, Texas 77089
*******.*******@***.***
https://www.linkedin.com/pub/theresa-tinsley/58/768/785
PROFESSIONAL PROFILE:
Project management with a strong ability to utilize strategic planning; managing projects, and will provide a project plan and schedule to determine effective processes for the project.
Project Lead includes overseeing diverse teams on highly visible projects, acting as a solid team player, and ensuring all task assignments are on time and within budget constraint.
EDUCATION:
Master of Science in Management - Information Technology/Project Management,09/2015
Colorado Technical University, Colorado Springs, CO
Bachelor of Science in Electrical Engineering Technology and Computer Science,05/1985
Texas Southern University, Houston, TX
EXPERIENCE:
Substitute Teacher
Alvin Independent School District (AISD), Alvin, TX, 01/2017- 11/01/20
• Act as a regular teacher
• Follow and use the teacher lesson plans.
• Assign in helping with classwork and homework.
• Refer to teach Math, Science and Technology classes.
• Maintain, monitor and keep the class in order.
Substitute Teacher
Texas Can Academy ~ Houston Hobby, Houston, TX, 09/2016-09/2018
• Act as a regular teacher during their absent.
• Follow and use the teacher lesson plans.
• Assign in helping with classwork and homework.
Wedding Consultant, Coordinator & Event Planner
Theresa Etc. & More, Houston, TX, 2001-2016
• Created and developed company web page.
• Planned and scheduled events with the contractors.
• Coordinated wedding arrangement plans bride and groom.
• Handled all setups with the contractors and vendors for any event.
• Designed and made floral arrangements, bridal bouquets, bows, corsages, boutonnieres for groom
• Provided all clients with superior customer service.
• Created and designed the programs for all occasions.
• Catered food for wedding receptions, parties and for all special events.
Project Delivery Manager/Project Management (Facilities Development & Operations Contract)
GHG Corporation, Houston, TX, 2009-2011, (FDOC) -NASA Contractor (Lockheed Martin)
• Supervised the section during the absent of Primary Manager attending meetings with other managers, signing off documents, handling concerns and problems for the customer.
• Played leading role in engineering design, application development, manage and safety systems.
• Provided planning, schedule flight times, marketing and decision-making to management for special
projects, benefit analysis and recognize risks.
• Performed independent Quality Assurance (QA) test before final software release.
• Developed the documentation for each project using the project life cycle process for project.
• Performed Root Cause Analysis, efforts and solutions for a problem from the customer immediately.
• Coordinated and provide design presentation, demonstrate and support to the customer.
• Handled customer-related issues such as providing solutions on system malfunctions with a step-by-step approach; increased workflow by 75%.
• Developed, implemented, and executed risk assessment processes for special projects.
• Provided engineering risk information to managers and development groups to include in the risk tracker and strategic planning.
Project Management Engineering/Project Delivery Manager/Sr. Test Engineer
United Space Alliance, Houston, TX, 1996-2009 (Space Flight Operations Contract)
• Performed technical planning, system integration, verification and validation, cost, bids, sales and risk for special projects and generate a detailed schedule.
• Analyzed, reviewed and wrote project proposal for special project.
• Planned and developed a detailed flight schedule for each project.
• Defined roles and responsibilities for each group to improve company communications channels.
• Provided Mentor Training for new employees (training) provide them with a training manual to follow and guide tour of Real-Time simulation on each base at Johnson Space Center.
• Coordinated design presentation, demonstrate and support to the customer.
• Handled the customer related issues with their requirements.
• Attended numerous meetings and teleconference to support the customers.
• Worked as a Team Lead for project to assists, execute and complete multiple projects.
• Served as the primary interface with customers and other engineers to resolve their problems.
• Supervised 15 to 20 other engineers on major projects to make sure work is completed on schedule.
TECHNNICAL SKILLS SUMMARY:
Software Languages: Ada, Assembly, Basic, C, C++, Fortran, Java, Java Script, HTML5, ASP.NET, SAP, QuickBooks, UML, Visual Basic, dB Visualizer,
Systems: Linux, Windows (all operating systems), Database III, DOS, Oracle, SANs X-Windows, WANs
Software: MS Office (Word, Excel, Outlook, Access, Agile, PowerPoint, SharePoint, SQL), AutoCAD, IB
National Tools (CM Synergy, Rational Robot, Rhapsody, DOORS), Primavera P3, Professional Project
Management, Model Based System Engineering/Sys ML, SAP, Visio
CERTIFICATIONS:
MS Windows SharePoint 2010, (Level I/II, 11 & 12) 2012
Project Management Professional Certification, University of Houston, 12-2011
Leadership & Management, University of Houston, 12-2007
Substitute Teacher Orientation Training, 09-2016, 01-2017
Contact this candidate