India Norflett

*** * * ****** **

Butner, NC ****9 Email:adsa8m@r.postjobfree.com

984-***-****

Qualifications Summary

Highly talented Customer Service Representative. Able to communicate effectively utilizing good sound judgment, self-motivation, eagerness and willingness to learn. Oriented towards efficiency and organization, independent with commitment to team success and assignment at hand.

Education

Certified Nursing Assistant 2007, Vance Granville Community College Creedmoor, NC

High School Diploma, South Granville High School, Creedmoor, NC

Personal Experience

I am currently on disability and out of work

2019-present

In 2019 my doctors took me out of work and I'm now on disability. I have muscle weakness all over my body but I'm still able to walk Drive and do most things.

Customer Service Representative

Fresenius Dialysis

2018-2019

Effectively scheduling and rescheduling appointments for dialysis patients.

Communicated and worked directly with up to eight staff members and my supervisor.

Loading dialysis machines and Performing the task on patients when needed.

Assistant Manager Autumns Way Family Care Home

2015-2017

Effectively trained new and old staff members to pass medications and care for residence, according to state guidelines.

Ordered and managed the consumption of medications for six elderly individuals.

Assisted with all staff interviewing, hiring, scheduling and evaluations.

CNA/Med Tech Granville House

2013-2015

Administering medications, under a physician’s orders and completing documentation as ordered by the state.

Acting as supervisor for up to eight staff to ensure the residents are well cared for.

Data Collections Specialist RTI

2012-2013

Abstracting billing and medical records information for quality and accuracy.

Making and receiving HIPAA compliant calls to retrieve personal documentation.

Attending continuous training to build and advance knowledge of the project.

Entered information into a secured database system for project and survey accuracy.

Customer Service Representative Stay At Home Seniors

2010-2012

Providing quality customer service and healthcare to seniors and their families.

Administering medications, under a physician’s orders, in a timely manner with complete documentation as ordered by the state.

Customer Service Specialist Xerox

2008-2010

Performed and excelled in a high volume call center.

Demonstrating excellent customer service to members regarding telephonic enrollment.

Entered information into a desktop data base, and searched in and out of network providers for members.