Paula Phillips

***** * ********** **.

Buckeye, AZ 85326

(C) 602-***-****

adsa83@r.postjobfree.com

Skills

Intermediate computer skill: Word, Excel, Access, Power Point, Clarify, ODM, Group Wise, ROAR. Proficient in HIPPA guidelines, Bookkeeping, Bank Reconciliation, Self-Starter, Fast Learner, type 40 wpm. ACDV E-Oscar, Fiserv.

Education

Southern Jr. College Birmingham, AL

Associates Degree 1983

Medical Office Assistant

Professional Experience

Specialized Loan Services (SLS)

Customer Care Specialist / 04/2015 – Present

Responsibilities included taking inbound and conducting outbound calls for customers regarding mortgage questions such as hazard insurance, taxes escrow analysis, payment, account balance, verification of mortgage statements, research yearend information. Review and flag account for ATP, attorney representation as well as cease and desist. For employment verification go to cccverify.com or call 855-***-****

IQOR/Verizon

Non Voice Customer Service / 04/2014 – 04/2015

Review contracts for the Edge Program to ensure accuracy also to make sure the merchant has not made any additions to the contracts. Review credit applications for approval or denial as well as faxes that customer may have to send in for verification of address and identification.

Remx Specialty Staffing/McKesson

Reimbursement Specialist / 12/2012 to 08/2013

Contact payers to verify patient eligibility and product specific coverage information. Provide prior authorization assistance. Ensure that the intake information is accurate and complete in order to perform all reimbursement research. Research and compile payer specific information for reimbursement database. Utilize internal resources to identify and provide alternate funding sources for patients without insurance or adequate coverage through their insurer.

Discover Financial Services

Engaged Account Manager / Customer Services 01/2008 - 07/2012

Act in response to general inquiries and concerns from customer. Offered balance transfers when applicable. Taking payments and processing credit line increases as well as reviewing accounts for lower rates.

Affiliated Computer Services

Customer Care Specialist 02/2006 - 07/2010

Answered inquiries from employees, retirees regarding medical, dental as well as mental health providers. Provide benefits explanation or breakdown of coverage for callers regarding medical, dental, long/short term disability, review premium and or history as well as health reimbursement, dependent care and health savings accounts. Create and dispatching cases to correct department to resolve issues involving incorrectly processed claims, eligibility and provider issues. While following HIPPA guidelines. Daily usage of internal computer systems including: V-tam, Clarify, CCE, Windows NT, Excel, Word, Sir, GroupWise.

Leslie’s Pool

Mail Order Department 08/2005 - 10/2006

Responsible for a high volume of incoming calls: for parts/supply orders. Accurately

Complete all invoice return slips. Schedules customer repairs / installations as well as take incoming calls to re-schedule and cancel customer appointments.

Bank of America

Fraud Detection Department 07/2003 to 12/2004

Examine customer’s accounts through inbound and outbound fraud detection. This includes verifying the cardholder at

the point of sale to provide the merchant with an authorization, while working to minimize fraud on a daily basis.

Safeway #668-6

Booth Manager 03/2001 to 04/2002

Daily balancing for the store as well as each checker, weekly payroll, daily time and attendance, western union also

maintained a personal customer service score of 89 out of 100.

Let’s Get Busy Construction

Bookkeeper 02/2000 to 04/2002

Tracked payroll and prepared monthly union reports, AR/AP, bank reconciliation and maintained monthly budget.

Community Bank of the Bay

Customer Service Manager 10/1996 to 12/2000

All cash balancing for tellers, vault and ATM. Daily general ledger reconciliation, all NSF reconciliation, inactive and

dormant accounts also processed levies. Item processing correspondence and follow up relating to cash letter adjustments.

Managed all customer notifications, assist in accounts payable as well as monthly certifications. Backup cash management on the money desk, fed-line wire transfers, TT&L payments as well as ACH return item and research.

EAH (Affordable Housing)

Residence Manager 08/1994 to 08/1996

Handled leasing and the collection of rent. Managed bank deposit and supervised vendors and contractors on the premises as well as maintained resident satisfaction and service.

Bank of Oakland

Teller Supervisor 07/1990 to 06/1994

Supervised (9) tellers, handled cash orders and shipments, research cash items and problem solve for tellers out of balance. Also processed levies while maintaining excellent customer service as well as business relations at the new accounts desk.

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