Customer Service Assistant Manager

MINDY GILLESPIE

Clearwater, KS ***** 316-***-**** adsa7l@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced individual with over 10 years of experience in customer service industry. Excellent reputation for resolving problems and improving customer satisfaction. SKILLS

● Sales expertise

● Beverage preparation

● Dining area maintenance

● Food and beverage pairings

● Hospitality Service Expertise

● Cash handling

WORK HISTORY

Server, 04/2019 to 12/2019

Hangar One Steakhouse – Wichita, KS

● Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

● Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

● Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Assistant Manager, 10/2015 to 12/2018

Schlotzky's – Wichita, KS

● Helped with planning schedules and delegating assignments to meet coverage and service demands.

● Maintained clean, sanitized and well-organized food preparation zones.

● Reduced customer wait times by quickly and efficiently operating customer window and sales register.

● Processed POS transactions, including checks, cash and credit purchases or refunds. Casino Table Games Dealer, 11/2013 to 09/2014

Kansas Star Casino – Mulvane, KS

● Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.

● Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.

● Monitored players during each hand to identify possible cheating or other unscrupulous behavior. Bartender, 05/2010 to 09/2014

Harry's Uptown – Wichita, KS

● Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

● Upsold daily specials and beverage promotions to exceed daily sales goals.

● Took customer orders and capitalized on opportunities to sell special beverage and food options. EDUCATION

High School Diploma

Clearwater High School - Clearwater Ks

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