SUDESH YADAV

Address.:- Working woman hostel, Civil Line Gurugram, 122001 (HR)

Mobile No.: -798-***-**** Email ID.: - adsa6v@r.postjobfree.com PROFESSIONAL EXPERIENCE.:

Current Designation.: - Manager- Customer Support, (22nd June 2021- Present) Organisation.: - BSD Technology Private Limited (Techmet), Gurugram Responsibilities.: -

• Interacting with customers on a daily basis, responding to their queries and guiding them to the appropriate service.

• Creating & monitoring new projects.

• Maintaining relationships with profitable customers.

• Making weekly and monthly reports and lead presentation for training.

• Create and implement an effective customer loyalty program.

• Manage and train customer associates.

• Set reasonable customer satisfaction goals.

• Conducting weekly meetings with clients.

• Handle high volumes of customer calls and work well under pressure.

• Working on modules of data monitoring for billing and revenue collection.

• Multiple assignments across functions like Sales, Service, Logistics etc. CRM Consultant & ERP Technical Support Executive, (2nd Dec 2019- 21st June 2021) Organisation.: - EAZY Business Solution (EBS), Gurugram Responsibilities.: -

● Provide expert-level assistance and support for conversions.

● Provide CRM Demo and Training to the client.

● Implementation/Customisation of ERP & CRM.

● Building and maintaining profitable relationships with customers.

● Resolving customer technical complaints quickly and efficiently.

● Maintaining multiple lines of communication with the customer.

● Integration of mails for auto-email with Eazy CRM.

● Coordinating with multiple vendors and product managers. CRM Consultant Trainee, (24th June 2019- 30th Nov 2019) Organisation.: - Extension Technologies, New Delhi Responsibilities.: -

● Implementation/Customisation of Zoho CRM, Zoho Recruit, Project, Books, Desk, SaleslQ.

● Creation of Workflow Rules, Layout Rules, Approval Process, Blueprint Setup, Notifications of CRM.

● Implementation & Configuration of Lead Squared CRM.

● support and define the industry or client-specific business processes, gather business requirements, and translate them into workable CRM.

● Integration of Social Media for lead generation with Zoho Social.

● Integration of website, forms for visitors tracking & lead generation (through forms) with SalesIQ and CRM. ACADEMIC PROFILE.:

Completed Bachelor of Technology in Electronics and Communication Engineering, from YMCA University of Science and Technology, Faridabad. 2016-2019 (56%)

Completed 3 Year Diploma in Electronics and Communication Engineering, from Government Polytechnic College, Hisar. 2013-2016 (66%)

INDUSTRIAL TRAINING AND INTERNSHIP.:

Internship.: - AirNet Network Solution, Noida (June 2018 - Dec 2018)

• 6th Months Industrial Internship on Microwave Communication. Training.: - ACE SHOT, Hisar (June 2015 - July 2015)

• Training in Embedded System with ‘A’ grade.

Training.: - AIS Unnati computer Training Program, BawaI (March 2013 - June 2013)

• Successfully completed basic computer course with ‘A’ grade. ACADEMIC PROJECTS.:

Project Name.: - Smart Magic Mirror (August 2019 - November 2019) Technology used - Raspberry PI +

Project Name.: - Solar panel self-cleaning (March 2019) Technology used - Arduino, Relay

Project Name.: - PCB of FM Radio Receiver & Transmitter (March 2016) Technology used - Proteus 7 Software

Project Name.: - Room temperature monitoring system (June 2015) Technology used - IC16F877A

COURSEWORK AND CERTIFICATION.:

Participated in workshop/seminar on NEW EDUCATION POLICY organised by YMCA University of Science and Technology under Golden Jubilee Celebration of Haryana in collaboration with Bhartiya Shiksha Mandal.

Participate in Kaavytsav’19 event organised by YMCA University of Science and Technology Faridabad. TECHNICAL SKILLS.:

• Software- Proteus for simulation and PCB Designing Software, Zoho Software, ERP, CRM, Lead-squared CRM, MS Dynamic CRM.

• Operating System- Windows/XP/7/8/10.

• Office Suit- Office 2007/2010/2016/2019

Professional Skills- Multi-tasking, Record Management, Training & Supervision, Sales & Marketing,Negotiation, Teamwork.

AWARDS AND ACHIEVEMENTS.:

● Awarded “Employee of the Month” for the month of October in 2020 at Eazy Business Solution.

● IIT Delhi Board of Sports activities 1st Position in the long jump (March 2019)

● IIT Delhi Board of Sports activities 3rd Position in the high jump (March 2019)

● Best Athlete in inter University Sports meet in YMCA University of Science and Technology Faridabad (January 2018)

● IIT Delhi Board of Sports activities 2nd position in the long jump (March 2018)

● IIT Delhi Board of Sports activities 2nd position in a 200-meter race (March 2018)

● IIT BHU Spardha 2nd position in kabaddi (October 2018)

● 3rd Position in Inter Polytechnic Kabaddi (March 2017)

● IIT Roorkee Sangram 2nd position in the javelin throw (April 2017)

● IIT Roorkee Sangram 3rd position in the long jump (April 2017)

● IIT Roorkee Sangram 3rd position in the high jump (April 2017) EXTRACURRICULAR ACTIVITIES.:

● Served as-member of Joy of Giving to help economically backward children.

● Active Member of Srijan- the Art Club and Eklavya-The sports club of the college. (YMCA)

● Organised sports events held in college (YMCA) Athletic meet.

● Volunteer for college fest.

● Participated in various painting, sketching, and Art & Craft competitions at various events.

● Participated in the college Talent show. (YMCA)

HOBBIES AND INTERESTS.:

• Volunteering and community involvement

• Artistic activities such as painting and sketching.

• Team and individual Sports

• Listening to music

• Travelling

• Cooking

DECLARATION.:

I hereby certify that all the information provided above is true to the best of my knowledge. I promise to abide by all norms laid down by your esteemed organisation.

(Sudesh Yadav)

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