Customer Service News Reporter
Resume:
RIGOBERTO GARCIA
Career Counselor/Recruiter/Advisor
QUALIFICATIONS/PROFESSIONAL SKILLS
● Master interpersonal communication skills; knowledge of strengths-based interviewing techniques; communicate orally and in writing at a business level English and Spanish
● Ability to read, comprehend, and follow policies and procedures effectively
● Delivery of fast and accurate customer service consistently, timely and friendly as I represent my organization and my credentials
● Strong skills in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
● Effectively prioritize tasks, time management, and stay organized
● Quick to adopt and adapt teams company mission statements, with customers and colleagues
● Many years of experience with career management strategies and job search processes for my clients
● Master knowledge of business career paths/trends
● Develop and print training materials, career development programs and workshops
Latin Bi-lingual professional with over twenty years of experience in management, leadership, and team
member roles in various industry sectors such as
business corporations to higher education and from profit to non-profit. I have led and organized
administrative campaigns in order to move with
projects assigned and follow companies mission
statements or charters. From assessment,
development, strategic planning and through
implementation of policies and regulations of
organization mission. I have served on committees
and helped delegate roles. I have managed projects and led a group or a team while keeping in mind the organization’s philosophy, mission in order to meet goals and deadlines. Accountability, efficiency,
productivity, customer service and time
management are my five strongest and positive
attributes I hold. When working on timelines and
company projects, I have a proven record of
producing or exceeding organizations expectations
and the outcomes for the community I serve. I am a self-starter and self-navigator and can work in
person or virtually/remotely and independently or in a team setting if needed by the organization. I thrive in a fast-paced environment and am comfortable in
serving and working closely with a diverse
multicultural team and community as I am fluent in the languages of English and Spanish. As a native
Houstonian I hold a strong sense of helping my
community, whether in advising or guiding them to
resources or career exploration/assessments or even obtaining GED education or workforce skills to be
able to not only sustain themselves, but also grow financially and professionally.
CONTACT
PHONE:
EMAIL:
******@***.***
EDUCATION
Summer 2013 Ashford University: New Clinton, IA
MBA Business Admin/Healthcare Admin
Summer 2006 University of Houston: Houston, TX
BA Communication-Broadcast Journalism/Minor Spanish Summer 2004 Houston Community College: Houston, TX AA Degree in Arts Core Curriculum
WORK EXPERIENCE
August. 2, 2020, to August. 2, 2021, Int’l Leadership of Texas/5th Grade Math/Teacher College Pathways STEM
● Provide safe learning environment for Math concepts
● Maintain productive and time management using classroom management strategies, Lesson Plans for delivering key concepts and practice
● Parent student meeting on academic progress
● Conducted routine testing for student academic progress
● Organized student holiday food drive for community Nov.1, 2018 to Dec. 31, 2019, The University of Houston Counselor/ Advisor II/Recruiter, College of Nursing
● Provide customer service to prospective students all information on BSN college of Nursing program degree requirements for Texas
● Announce and communicate when hosting Information Sessions and invite for campus tours and degree advising and audits or apply for graduation
● Review incoming candidates and formulated overall science GPAs to compete in the program successfully
● Email candidates the progress and status of applications and interview with committee and Dean, Coordinate meetings during the semester for TSI compliance vie zoom, Skype, phone or in person
Jan. 2001 to Dec. 2018 Houston Community College System Sr. Academic Advisor/Counselor/Campus/MGR/Recruiter CORE COMPETENCIES/SKILLS
● Provided friendly and accurate customer service to all student body and colleagues
● Utilize Institution resources to identify students for tutoring, campus work study, workforce job readiness
● Assisted in development of student programs for student engagement and surveys that aligned with institutions vision and COE Programs
● Project Manage for Material Sciences until Dean was contracted, served as liaison for STEM Corrosion Technology/Logistics
● Inspected that campus facilities are safe and operational on a daily basis
● Hosted trainings on leadership development, workforce referrals for resume and internships and job placement
● Conducted New Student Orientations and Career Exploration workshops using ONET* and Career Services
● Provided guidance to all students on their academic pathways for student success
● Provided personality assessments and career workshops to identify their strengths and weaknesses and identify a major of interest to be able to transfer to a four-year institution and obtain their BA or BS and further education/credentialing
● Recruited and assisted in HR paperwork process from identifying employees needed within budget and positions to post with minimum requirements and wage for position, along with screening applicants and interviewing top candidates with committee assistance which was formed at the initial position posting for talent search to begin
● Created monthly work schedules for team I managed under E-Chat Online Advising Manager
● Assisted in organizing College student and talent fairs
● Assisted with benefit workshops in enrollment and benefits Jan. 2005 to Jan. 2008, Script Writer/Intern/Reporter Houston Media PBS 8 and Houston Community Paper, The Texas Observer in The Woodlands General News Reporter/Food Critic
Summer 2005 Script writer/Asst. Producer, Houston Media CH 8/ General Manager Jamba Juice Post Oak
● Managed interns and worked with promotions and marketing to guarantee successful events
● Gather guest panel for topic discussions
● Managed staff of ten to operate a successful smoothie franchise
● Performed daily inspections for clean and safe environment
● Created work schedules for shifts and rotations
● Performs ADP payroll processing and inventory control May 2006 to Jan. 2008, News Reporter, The Observer Newspaper Kingwood, TX/Asst. Manager Tuesday Morning
● Write local news stories involving Kingwood area
● Provided photographs for local events for news publication
● Managed a staff of 12 for Tuesday morning
● Performed daily store operations such as opening and closing of business
● Created work and shift schedules and bank deposits
● Trained key holders and lead supervisors
Summer 2008 General assignments news reporter, The Times Newspaper
● Wrote stories about students/organizations in Kingwood
● Astronomy news in Texas/Food/Movie Critic
Jun. 1995 to Jan. 2000, The Federal Reserve Bank Dallas-Houston Branch Accounting Clerk Level 15
● Team Accounting using CPCS system and IBM Mainframes
● Processed Wire Transfers for bank deposits to financial institutions
● Ran and audited STAR reports daily
● ACH Clearing house credits wired to FRB Dallas Branch daily
● 10 key accounting entries and batches to balance accounts by deadlines to avoid float
Contact this candidate