Jean Yolanda Noel

**** ******* ** *** ***

Washington, DC 20017

Telephone:718-***-**** – Cell

adsa5f@r.postjobfree.com

Objective: Obtain a challenging position using my customer service and managerial skills

Employment History:

Howard University 1/20-Present

Student Health Center Administrative Asst.

Accurately answers phones

Completes patient registration and schedules appointments with accurate patient insurance

Provides administrative and secretarial support to the department physicians.

Creating and updating patients’ electronic health records

Managing the day-to-day operations of the medical facility

Verifying patient insurance

Preparing correspondence between medical providers and their patients

Providing quality customer service to patients

Working in a professional environment

Georgetown University Hospital 2/14-1/20

Central Scheduling Associate

Accurately answers phones

Completes patient registration and schedules appointments with accurate patient insurance

Provides administrative and secretarial support to the department physicians.

Supports the Department of Neurosurgery, Pulmonary/Sleep Center, Nephrology, and Internal Medicine

Assists with manuscripts and protocols

Functions as trainer and mentor for incoming staff

Georgetown University Hospital 7/13-2/14

Administrative Assistant

Creating and updating patients’ electronic health records

Managing the day-to-day operations of a medical facility

Scheduling and coordinating appointments

Verifying patient insurance

Completing and submitting insurance claims

Preparing correspondence between medical providers and their patients

Providing quality customer service to patients

Working in a professional environment

AFTRA H&R Funds 1/08-8/12

Collection Administrator

Review and record daily inquiries into the Access database

Send acknowledgment letters to all inquiries received

Resolve inquiries as assigned by manager

Departmental filing

Scanning and filing of CBAs

Responsible for answering participant inquiries, verifying eligibility for health and retirement benefits and communicating benefit plan features

Draft correspondence

Recommend corrective action to adjust participant issues and make adjustments where necessary

Liaison to all internal departments, AFTRA national and local offices

Serve as backup to receptionist

Kings County Medical Center 12/03-1/08

Coordinating Manager Managed Care Department

Verify member benefits online prior to office visits

Update PI files ensuring accurate eligibility and benefits

Explain benefits and authorization procedures as it relates to the client’s plan

Contact uninsured clients advising them on enrollment procedures

Responds to incoming informational calls as well as in house inquiries of clients and providers

Internships:

S.U.N.Y. of Buffalo 1/97-6/97

Assistant Athletic Trainer

Educated athletes on injury prevention methods including stretching, etc.

Erie County Medical Center 6/94-8/94

Medical Records Clerk

Organize patient records, entered, and updated information into database

Kingsbrook Jewish Medical Center 1/91-6/91

Intern-Assistant/Volunteer

Helped Physical Therapist with treatment programs and administrative duties

Education:

Brooklyn College of C.U.N.Y. Grad. 6/98

Bachelor of Science in Physical Education

Specialization – Athletic Training

Awards:

Nominated: Who’s Who Among American University and College Students, 1998

Awarded: Who’s Who Among American High School Students, 1990 and 1991

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