Medical Assistant
Resume:
Patricia Quesada
Glendora, CA
adsa4f@r.postjobfree.com
Professional Summary
Attentive and devoted Medical Assistant with 6+ years of hands-on experience. Expertise in Medical and Dental establishments. Committed to obtaining the highest level of patient satisfaction. Delivering high-quality healthcare and excellent customer service. Complying with regulatory and practice standards. Skilled at learning new processes to meet unique requirements. Seeking an opportunity in a facility where I can provide my background in the medical field and acquire my abilities and knowledge.
Skills
● Detailed-Oriented
● Multi-Line Telephone Etiquette
● Registration and Scheduling
● Adaptable and Flexible
● Verbal and Written Communication
● Calm and Effective Under Pressure
● Multitasking and Prioritization
● EMR Software
● Computer Proficiency
● Technologically Savvy
● Social Media Knowledge
● DOT
● HIPAA Guidelines
● Reliable and Punctual
● Cleaning and Sanitizing
● Organization and Time Management
● 35 WPM typing speed
● Problem-Solving
● Medical Terminology
● Documenting and Recording Information
● Insurance Verification
● Packaging and Mail Distribution
● Collecting Transactions
Experience
JANUARY 2019 - MARCH 2020
Congress Orthopedic Associates, Arcadia, CA - Medical Receptionist, Payment Poster
● Operated telephone switchboard to answer, screen, forward calls, provide information, take messages, schedule appointments, maintain and update appointment calendars
● Transmitted information, and documents using a computer, via mail, or facsimile machine
● Demographics collected using EMR software
● Provided information about establishment, such as the providers specialty and services, location of the departments, and employees within the organization
● Registered Work Compensation patients on EMR Software: Daisy Bill, and UR Decision
● Provided Work status, next, and past appointments
● Processed referrals, such as Physical Therapy, Acupuncture, Chiropractic care, and MRI etc.
● Requested Authorization for medical records and medications
● Medical coding included posting payments electronically or manually in a timely and accurate manner
● Maintained accurate medical billing records, verified CPT and ICD-10 codes, recorded batches, and ran transaction reports
● Prepared and transmitted claims
● Generated patient statements
2
● Converted physical documents via scanning into electronic files and images
● Volunteered to work on special projects and took on additional tasks to assist the department NOVEMBER 2017- JANUARY 2019
Glenoaks Urgent Care, Glendale, CA- Medical Assistant
● Greeted each patient pleasantly and determined the nature and purpose of visit, and offered a desk sheet for easy sign-in
● Operated telephone switchboard to answer, screen, forward calls, provide information, take messages, schedule appointments, maintain and update appointment calendars
● Entered demographics on EMR Softwares: Dr. Chrono, IMS, Athena, MDSUITE, and SRS by computer, tablet, or verbally
● Prepared new patient files and updated existing records
● Checked patients in and out appointments
● Processed patient payments, collected co-payments, medical history, identification and insurance cards
● Documented details and verified patient coverage for upcoming procedures or appointments on Availity, Blueshield, United healthcare, LACARE, Medi-cal, Noridian, and Health- net
● Protected patients by observing strict HIPAA guidelines
● Delivered high-quality administrative and customer service to sustain patient and work flows
● Transmitted information or documents to patient, using a computer, via mail, or facsimile fax
● Listened and resolved complaints from patients or the public
● Remained calm and professional in stressful circumstances and effectively diffused tense situations
● Maintained office supplies inventory by checking stock and ordering new supplies
● Filed, photocopied, scanned, maintained records, retrieved faxes, and uploaded documents to patient charts to assist clinical staff
● Opened and closed office, cared for plants, straightened magazines to sustain lobby and reception area
● Performed verification of medical coverage such as PPOs, HMOs, Medical, Medi-care, and Tricare plans through assigned portal or phone calls regarding policies
● Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
● Measured vital signs and took medical histories to prepare patients for examination
● Contacted pharmacies to submit and refill patients' prescriptions
● Responded to patient callbacks and phone-in prescription refill requests JANUARY 2017 - JUNE 2017
Silverado The Huntington Memory Care Community, Alhambra, CA - Assisted Living Receptionist
● Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process, and directing to appropriate personnel
3
● Answered phone calls, provided information and connected callers to proper staff
● Prepared residents appointments and arranged requested documentation
● Maintained front office cleanliness and organized supplies to increase productivity
● Redirected residents and monitored safety
● Sorted incoming mail, filed and maintained records
● Worked with housekeeping and maintenance staff to address and resolve building and room issues
● Assisted help with travel arrangements
JANUARY 2014 - JUNE 2017
Pasadena Dental Center, Pasadena, CA - Dental Receptionist
● Greeted incoming patients and directed checked-in process
● Prepared new patient files and updated existing records with new personal, insurance and medical information
● Verified dental insurance such as PPOs, HMOs, Medical, and Medi-care through assigned online portal or phone calls regarding policies
● Scheduled cleanings and dental appointments for dentist and hygienist on EMR software: Amazing- charts and Eaglesoft
● Educated patients about post-operative and at-home care for optimal outcomes
● Filed and maintained records up-to-date in chronological order
● Collected, payments, sorted, distributed, and prepared, mail, messages, and courier deliveries
● Performed duties such as opened and closed office, cared for plants, straightened magazines to maintain lobby and reception area
● Kept office spaces well-stocked with administrative and medical supplies
● Called no shows and cancellations to reschedule
● Saved a detailed call log to document answered and unanswered calls Education
JUNE 2011
John Marshall Pasadena, CA
High School Diploma
OCTOBER 2012
Glendale Career College Glendale, CA
Certificate in Medical Assistant
AUGUST 2013
Pasadena City College Pasadena, CA
Some college (No Degree)
SEPTEMBER 2019
Citrus College Glendora, CA
Real Estate Salesperson (In progress)
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