Sales Manager Customer Service
Resume:
Richard A. Kain
Shallotte, NC 28470
Mobile Phone 571-***-**** Home Phone 910-***-****
Email: ********@*****.***
EXPERIENCE Progressively responsible experience in the following areas:
CONSULTING/TRAINING
Consulting/Training experience in Team Building, Customer Satisfaction, Leadership, Hiring, Performance Management, Sales, and Time Management
Fixed Operations Contract Trainer for Daimler Chrysler. Delivered major event training and was one of the choices to conduct train the trainer pilots for the other fixed operation trainers
Trained customer service representatives in a complete process to improve customer satisfaction
Developed the concepts and trained field force in the facilitation of process redesign initiatives
Customized initiatives to maximize impact for clients
Interacted effectively with others to develop the direction and content of program
MANAGEMENT
Developing, leading and training a field consulting/training division of Aon Corporation
Establishing and managing budgets
Training and developing sales organizations
Developing and presenting new initiatives
Recruiting and hiring staff
Developing and maintaining client relationships
STRENGTHS
Proven communication skills
Motivated professional able to meet objectives while managing a variety of projects
Recognized ability to lead and motivate
Consulting to improve customer satisfaction
Demonstrated training excellence
Selling successfully growing into management after establishing sales expertise
ACHIEVEMENTS
AON Consulting: Divisional Vice President--20 consultants with a $3.5M budget exceeding performance and profit objectives
In first full year under my management, Sonitrol Security Systems achieved a 90 percent increase in dollar volume
Top training manager at National Merchandising Corp.
EDUCATION B.A., Colby College, Waterville, Maine
REFERENCES AVAILABLE UPON REQUEST
2008-2013 MSX International. Warren, MI
Consultant Training Specialist. Worked with Ford Dealerships on their customer loyalty program. Serviced over 100 dealerships annually. Trained and visited dealerships to ensure implementation of their program.
2004-2008 The Performance Edge, Alexandria, VA
Consultant and Trainer. Areas include Customer Satisfaction, Leadership, Team Building, Process Redesign, and Sales. Experienced in both Sales and Service. Had contracts with Resource Automotive on a VW project during this time as well. The primary focus was to help businesses improve customer satisfaction and profitability by identifying areas of opportunity, generate meaningful action plans, and ensure the effective implementation of those plans.
2000-2004 DaimlerChrysler, Auburn Hill, MI
Fixed Operations Contract Trainer. Customer Handling, Fixed First Visit, Performance Management, Selling Service, Personnel Management, and Marketing Strategies.
1993-1999 AON Corporation, Chicago, IL
Divisional Vice President and Sales Trainer. Responsibilities included delivering training programs and facilitating meetings on a variety of topics such as Customer Satisfaction and Process Redesign. Management duties included developing field consultants in Training, Facilitation and Process Redesign, Maintaining Client Relationships, Maximizing Profits, and assisting in the development of initiatives for clients and new directions taken by the Automotive Consulting Division.
1992-1993 Sonitrol, Cambridge, MA
Sales Manager. Recruited, trained, and managed the outside sales force for a leading electronic security company.
1990-1992 Tom O’Brien, Quincy, MA
Director of Sales. Recruited, trained and developed the sales force for a multi-franchise retail automotive organization
1988-1990 The Performance Edge, Plymouth, MA
Consultant. Training and developing systems for sales, customer satisfaction, hiring, and personal development. Industries included electronic security firms and retail automobile dealers with a focus on customer satisfaction.
1987-1988 Tom O’Brien, Quincy, MA
Director of Sales. Responsible for recruiting, training, and developing sales force for a multi-franchise organization. Also responsible for developing and implementing a quality control follow-up process for both sales and service.
1984-1987 Sonitrol of Washington, D.C., Alexandria, VA
Sales Manager. Led a sales and telemarketing staff of eight for a Washington, D.C., metropolitan office of an electronic security firm. Responsible for recruiting, training, and supervising. Developed marketing plans, set price structures, and handled public relations.
1982-1984 Professional Marketing Associates, Baltimore, MD
District Sales Manager. Managed Baltimore publication office for a direct mail and advertising company. Recruited staff, established training programs, and developed prices and layout for a variety of programs.
1979-1982 National Merchandising Corporation, Natick, MA
Division Manager. Leading sales person--promoted to division manager in 1980 for an advertising and direct mail firm. Won two nationwide contests: one as top training manager, the other for top division over quota.
1977-1979 Tom O’Brien, Quincy, MA
Sales. Sold new and used domestic and foreign automobiles.
1971-1977 Quincy Patriot Ledger Quincy, MA
Newspaper Advertising Sales Sold Automotive Classified and Display Advertising – Increased sales significantly and when we expanded the department, trained the new sales person, giving him the established areas while I took the development areas continuing to show significant sales increases.
1970-1971 Journal Inquirer, Rockville, CT
Newspaper Advertising Sales Successfully sold display advertising for a new paper in
Connecticut. Assisted in the development of a base for them to grow from.
1969-1970 Hartford Courant Hartford, CT
Newspaper Advertising Sales Successfully sold display advertising for this Connecticut newspaper covering a variety of businesses.
Contact this candidate