Customer Service Center Representative

Yarielle M. Buckley, B.S.

**** ********* *** *, *** 23103

Fort Worth, TX 76137

Email: ********.*********@*****.***

Cell: 504-***-****

OBJECTIVE: B.S in Social Counseling from University of Holy Cross. Currently obtaining Master’s in Clinical Mental Health Counseling online at Walden University. Skilled in strong communication and organizational skills. Passionate about counseling, teaching, and providing therapeutic activities to individuals with specials needs.

PROFILE

A highly skilled, compassionate, empathetic and solutions-oriented mental health professional dedicated to providing exceptional care and implementing effective treatment plans for children, adolescents, and adults experiencing or exposed to drug and alcohol abuse. Demonstrated track record over 10 years of success working with diverse client populations in one-on-one and group setting. Effective motivator, communicator, and advocate with inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, and meet and achieve challenging goals and objectives. Innate ability to establish rapport quickly, build trust, interact with and relate to individuals on all levels. Superior leadership skills proven in successful staff development and group facilitation. Team-oriented; consistently recognized for ability to establish and maintain solid relationships with co-workers, administration, and local, state, and federal agencies, strong interpersonal, organizational, and analytical skills.

HIGHLIGHTS

Professional Customer Service Skills

Insurance benefit Verification

Life Coaching Skills

Counseling

Coping skills

Regulatory Compliance

Crisis Intervention

Group Counseling

Mediation Skills

Motivational Interviewing

PROFESSIONAL EXPERIENCE

Recreational Therapist

Perimeter Behavioral Hospital, Arlington, Texas Jan 2022- Current

Develop treatment plans and programs that meets patients’ needs and interest.

Plan and implement interventions to support the client in meeting his or her goals.

Engage patients in therapeutic group activities, such as exercise, games, and community outings.

Guide patient on how to remove barriers that prevent them from participating in meaningful leisure’s.

Provide individual counseling/teaching patients as requested

Human Arc, Centauri Health Solutions

Senior Outreach Specialist, Remote June 2021 –Dec 2021

Conducted assessments and examinations to determine an applicant’s eligibility for disability benefits and programs.

Reviewed medical and health records, conducting interviews and evaluating applications.

Benefits Verification Specialist

MMC Group/C.D. Mitchell Company, Remote September 2020-March 2021

Verified patient insurance coverage for specialty drugs.

Completed insurance verification forms.

Verify insurance coverage for potential new patients and re-verify insurance coverage for existing patients initiated Prior Authorization for.

With this energy, brought new ideas that helped the interaction between an agent and customer run smoother and enjoyable for all.

Skills Used at this job, was able to demonstrate great customer service skills, patience and problem-solving.

Verified the patient’s insurance benefits as a means to assist the doctor’s office in order to obtain the drug, Prolia.

Along with the aforementioned, I was responsible for calling to ensure that the patients’ benefits were current as well as to gather the pertinent.

Activity Therapist Coordinator

Well Bridge HealthCare, Fort Worth, Texas November 2019- September 2020

Developed treatment plans and programs that meets patients’ needs and interest.

Planned and implemented interventions to support the client in meeting his or her goals.

Engaged patients in therapeutic activities, such as exercise, games, and community outings.

Guided patient on how to remove barriers that prevented them from participating in meaningful leisure’s.

Peer Support Specialist I/Case Manager 1

Volunteers of America, New Orleans, LA June 2018- November 2019

Committed to providing support services to meet the needs of consumers who have been diagnosed with a mental illness.

Connect consumers to community resources.

Diligent about rebuilding and reintroducing consumers to society who have been hospitalized or incarcerated.

Build therapeutic relationships with consumers to decrease and eliminate feelings of anxiety and depression.

Crisis Hotline Call Center Representative

Mental Health Technician

Northlake Behavioral Health System, Mandeville, LA November 2016- January 2018

Facilitated a therapeutic and safe environment.

Provided mental health care services, assisting in patient assessment, monitoring and documenting care, escorting patients and identifying the personal needs of patients.

Responded appropriately and timely to patient requests.

Reported changes in patient’s condition or behavior to the charge nurse, including agitation, high risk behavior, changes in vital signs, and eating, sleeping, and toileting patterns.

Intervene appropriately with patients expecting a behavioral crisis (suicidal, threating behavioral, elopement, and using approved intervention.)

Provided counseling and teaching services with Adolescents and Adults.

Improved coping skills. (Using specific techniques developed by Doctors and Nurses)

Reduced and prevented psychiatric hospitalizations and out of home placement.

Carry out all aspects of patient care and other assignments as directed by the Charge Nurse.

Mental Health Specialist

Positive Direction Support Services, New Orleans, Louisiana June 2016 – July 2017

Provided quality services to children and adolescents and their families which promote Hope, Healing and Wholeness.

Provided counseling and teaching services with Children and Adolescents.

Taught the clients the skills necessary to function effectively at home, school and in the community despite emotional and/or behavioral concerns.

Improved the client’s ability to function in a crisis.

Reduced and prevented psychiatric hospitalizations and out of home placement.

Office Assistant/Sales Associates November 2010 – July 2016

Dual Employment: Spears & Spears Law Firm/The UPS Store

New Orleans, Louisiana

File Organizer

Customer Service call center

Performed Customer Service, Print and Copy Services, Packaging Services, Postal, Shipping, & Freight Services and Computer Skills.

Receive, sort and place mail in mailbox modules accurately.

Operate all software programs.

Receive and process packages for shipping, including lifting and weighing packages on scale, accessing.

Internship

LSU/ Eleanor McMain Secondary School Based Health Center January 2016- May 2016

Individual and Group Counseling

Case Management

Develop Community Resource List

EDUCATION EXPERIENCE

Walden University

Masters in Clinical Mental Health Counseling November 2019 - May 2024

University of Holy Cross August 2013- May 2016

Bachelors of Science in Social Counseling Degree

Eleanor McMain High School August 2008- May 2011

High School Diploma

Awards

Tulane University Upward Bound Leadership August 2009- May 2011

Certificate of Completion for attendance of “Counseling the Suicidal Child and Adolescence” from University of Holy Cross January 29, 2016

CERTIFICATIONS

CPI Blue Card #NC125588B4 Current

HeartSaver First Aid CPR AED Current

REFERENCE

Available upon Request

Contact this candidate