Assistant Administrative Customer Service

Claudiane Ostrander

https://www.linkedin.com/in/claudiane-o-6b679119a/

*** * ********** ***, ***. 504 W, Sunnyvale CA 940**-***-*** 8044 (home) 405-***-**** (cellphone)

Google me: Claudiane Nascimento de Souza (my single name) and add OAB/SE 6942.

PROFESSIONAL SUMMARY

An accomplished communicator and business savvy professional with robust experience acquired over the years in delivering optimal results with strong judgment and critical thinking abilities. Experienced executive specializing in corporate development and strategic planning globally. Have a solid track record ( Brazil) working with or in government and in politics, especially in the Department of Education and in the USA with minimum wage jobs in Customer Service while waiting for an opportunity to achieve the set goals and deliver personal best at every step of the way to provide optimal results. Experience well over 15 years.

Demonstrated success interacting with internal and external organizations. Proficient in Brazilian Portuguese and Manage Contracts with applications and maintains a high degree of confidentiality in handling sensitive material consultants, and business firms.

- Volunteer ( free Portuguese and English lessons to students from public schools in Brazil so they could be able to participate in the program “Ciências sem Fronteiras”).

- I have been helping abused women in Aracaju/Se, Brazil for more than 20 years because I am a licensed attorney in Brazil.

- Contest winner at St. John's University for participation in the program for English teachers ( I worked for the government and I started as an English/Portuguese teacher in Public schools and I gave support in Arts classes to help the community) from Brazil with exceptional actions to help poor students from favelas (slums). SKILL

Efficient multi-tasker, Strong Presentation Skills, and Cross-Functional Skills. BRIEF RECENT WORK HISTORY

Teacher Brazilian Portuguese independent contract for Language Trainers USA Office since October 2019 until now.

Content Reviewer Brazilian Portuguese - META (NPI- Mountain View) from February 2022 until June 1st.

IHSS (In-home support) caregiver since January 2020 until now. Languages

English, Brazilian Portuguese(native), Spanish.

Areas

Strategic & Operations Planning

Performance Management

Translator

Audit

Interpreter Brazilian Portuguese/English

Confidentiality

Corporate Law

Assistant Administrative/Executive

August 2004 to July 2018

Department Of Education Of Brazil Aracaju, Brazil, Brazil Consultant Manager/Translator/ Teacher

Produced detailed and relevant reports for use in making business decisions.

Analyzed current business plan, identified cadencies in existing processes, and tracked performance following implementation of improvements.

Adhered to established policies, procedures, and compliance for satisfactory audit rating in professional environmental education.

August 2012 to July 2018

Law Firm Bento Aracaju, Brazil, Sergipe, Brazil

Attorney Assistant/Executive Administrative Assistant

Drove operational improvements which resulted in savings and improved profit margins.

Supported a team of 10 attorneys in the practice of Contract law.

Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.

Education & Credentials

Master of Arts and Education, 2007

Sao Luis University, Brazil

Bachelor in Arts with Double Major in English and Portuguese, 2004 Tiradentes University, Brazil

Certifications:

Lawyer in 2012 accredited by OAB - Contracts, and law in General. Technical Skills: Microsoft Office Suite and Inte rnet

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