Customer Service General Manager

Luis Cetina

***** ********** ****** *** ***, Hayward, California, 94544, US • 1-510-***-**** • *******@*****.*** Professional goal-oriented manager with a track record of [Industry] success. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Serviced-focused [Job Title] dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Team-oriented individual with a strong work ethic and advanced problem-solving abilities. Costs were consistently reduced while profits were increased. To drive improvements, [Action] and [Action] focused on motivating employees and working with a variety of personality types. Budgeting, personnel management, and solving routine and complex problems are all skills I have. Focused on ensuring smooth financial, personnel, and operational operations. Coaching and mentoring

Product development

Efficient multi-tasker

Consistently meet goals

Budget development

Staff training/development

Relationship building

Employee scheduling

Inventory management

Food preparation and safety

Budgeting

General Manager - February, 2012 to October, 2019

Pluto’s restaurant - San Francisco, California

Oversaw the work of the [Type] and [Type] teams in order to provide outstanding client experiences. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Reviewed performance data, including financial, sales, and activity reports, to monitor and measure productivity, goal progress, and activity levels. Job scheduling and crew assignments based on daily requirements Created sales incentive programs to motivate employees to achieve their objectives. Provided support and training to staff members in order to achieve high levels of client satisfaction. Supervising the cleaning and maintenance of all equipment and facilities, as well as ensuring compliance with all health and safety regulations Created and implemented a high-quality work environment that was measured by employee satisfaction. AGM - July, 2005 to June, 2012

The Grove - Yerba Buena - San Francisco, CA

Over see 45 employees

managing labor cost

food cost control

ordering

inventory

training new employees

improving sales expectation

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

General Manager - December, 2019 to Present

Super Duper Burgers - San Jose, CA

Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems. Created effective business plans to ensure that strategic decisions were in line with long-term goals. Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time. Processed payroll for over [Number] employees as part of sound human resources and financial management strategies. Created and managed a $[Amount] annual budget with effective controls to avoid overspending and support sustainability goals. Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.

Maintained project quality with a hands-on management style. Increased efficiency by coaching and mentoring [Number] employees on [Type] principles, industry practices, company procedures, and the

[Software] system.

Contact this candidate