Customer Service Quality Auditor
Resume:
Michelle Deus Cacacho
Personal Info
Address
**** *** *********, *** ***** Ca, 92154
Phone
********@*****.***
https://www.linkedin.com/in/michcacacho
Skills
Pharmaceutical
Customer Service
Interpersonal
Communication Skills
MS Office Applications
Certificates, Awards, Licenses
Jan 2013-present
Philippine Pharmacy License
December 2019
Basic Life Support for Healthcare Providers
October 2019
A4M Masterclass Hormone and Regenerative
Anti-Aging Therapies
November 2018
United Arab Emirates Ministry of Health
Pharmacist License
July 2018
Master Class in Bio-Identical Hormone
Replacement Therapy
November 2017
Dubai Healthcare City Pharmacist License
September 2017
Pharmacist Dubai Health Authority Eligibility
Certificate
Education
2020-2021 Bachelor’s Degree in Pharmacy Major
in Clinical Pharmacy, University of Immaculate
Conception, Davao City, Philippines
2008-2012 Bachelor’s Degree in Pharmacy, Batac
City, Philippines
2004-2008 High School Diploma, San Nicolas
National High School, San Nicolas Ilocos Norte,
Philippines Ma
Pharmacist and quality auditor with 3+ years of experience in compounding and administrative pharmaceutical standards. Excellent customer service skills with 4 years of experience in retail pharmacy operations. Dynamic employee with diversified knowledge in healthcare system, both in the Philippines and in the Middle East.
Work Experience
2018-03 – Revitalife Compounding Pharmacy, Dubai, UAE 2020-07 Compounding Pharmacist, Head of Quality Control and Patient Relations Department
● Worked with pharmaceutical staff and made sure that quality standards and procedures are met to minimize errors and maximize customer satisfaction.
● Compounded and prepared sterile and non-sterile medications based on physician’s prescriptions.
● Educated patients about possible drug interactions and provided special administration instructions.
● Reviewed patient medication profiles and medical records to check for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
● Maintained excellent pharmacist-patient relationship by providing utmost customer service whether in-person or telecommunication.
● Supported customer service associates by addressing technical or product-related inquiries and identifying compounding solutions.
● Improved quality processes for increased efficiency and effectiveness.
● Ran and presented public seminars to educate residents about bio- identical hormone therapy and intravenous solutions.
● Mentored and encouraged employees to strive for excellence while fostering professional growth.
2017-12 –Revitalife Compounding Pharmacy, Dubai, UAE 2018-03 Quality Auditor
● Executed audits to fully comply with federal and state laws, codes and statutes and entered adequate records in pharmacy database.
● Managed and archived quality documentation and participated in the company’s internal and external quality audits.
● Provided observations, took measurements, and performed tests at various stages according to quality control plan.
● Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
● Sorted product and provided expertise on non-conforming product requirements.
● Conducted procurement functions such as contracts, technical specifications for bid proposals, and completions ensuring procurements comports with Federal, State guidelines and procedures.
● Procured goods and services from both local and international suppliers for the overall pharmacy operations and procedures. 2016-07 –Al Manary Pharmacy, Sharjah, UAE
2017-11 Trainee Pharmacist
● Interacted with healthcare professionals to support timely and proper processing of prescriptions.
● Addressed customer questions regarding refills, insurance claims and status prescriptions filling.
● Provided friendly customer service at drop-off and pick-up counters.
2013-05 – Watsons Personal Care Stores Inc., Philippines 2016-04 Retail Pharmacist
● Overall responsible in pharmacy operations including training new staff on both procedural and personal capabilities.
● Minimized losses caused by distribution and delivery through accurate manipulation and control of stocks.
● Dealt with customer complaints diligently and efficiently in accordance with the company’s policy.
● Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
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