Customer Service Respiratory Therapist
Resume:
L
Candace Little
***********@*****.***
Louisville, KY 40245
SUMMARY
Flexible hard worker ready to learn and contribute to team success.
Qualified Respiratory Therapist brings advanced knowledge of respiratory conditions affecting different populations. Focused on delivering cost-effective, top-quality and successful care based on sound practices. Expert in delivering range of treatments and managing continuous workloads.
SKILLS
Care plan management
MS Office proficiency
Strong clinical judgment
Patient care documentation
Drug administration trained
Patient and caregiver education
Respiratory equipment setup
Basic math
Relationship building
Active listening
Customer service
Team building
Organizational skills
EXPERIENCE
Certified Respiratory Therapist
Louisville, KY
Kindred Hospital Louisville/ Oct 2016 to Current
Interacted with patients, family members and physicians to coordinate patient care.
Conducted cardiopulmonary resuscitation and airway maintenance.
Adhered to standards of excellence for respiratory care and diagnostic services.
Evaluated patients for deficiencies and abnormalities and made medical decisions based on assessments.
Performed bronchopulmonary drainage and assisted patients with breathing exercises.
Set up and monitored mechanical ventilators and handled associated critical care duties.
Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
Followed established guidelines to compliantly deliver services.
Administered bronchodilators, antibiotics, mucolytics and anti-inflammatory medications via devices such as hand-held nebulizers, metered-dose inhalers and positive pressure devices.
Delivered comprehensive care to restore and strengthen patients' respiratory functions.
Administered medication and ventilatory support.
Actively participated in daily physician and patient rounds to maintain continuum of care.
Provided direct care to treat acute and chronic respiratory conditions and utilized therapeutic assessments to diagnose lung and breathing disorders.
Collected, analyzed and interpreted arterial blood gas.
Educated patients on treatment options, medication administration, therapy self-management and care plans.
Assisted physicians with intubations, ventilator management and bronchoscopies.
Delivered airway management by leveraging intubation and extubation skills, bedside and diagnostic bronchoscopy, bedside tracheostomy preparation and assistance. Operated and managed mechanical ventilators.
Administered therapies and medications via inhalers, gas administration apparatuses, environmental control systems and aerosol generators.
Documented, handled and reported critical values.
Explained respiratory diagnosis information, treatments and prescription instructions to patients.
Cared for patients by providing respiratory treatments.
Maintained patient medical records with treatment effectiveness and health outcomes.
Documented patient information and treatments in confidential electronic health records.
Consulted and counseled patients and caregivers.
Provided patients with information about treatment plans, prescribed medications and at-home care for chronic and acute conditions.
Nominee for The Paul Diaz Award
Manager
Catlettsburg, KY
First and Last / Jul 2006 to Jul 2016
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Enforced customer service standards and resolved customer problems to uphold quality service.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Entered time and attendance logs in preparation for payroll.
Server
Cannonsburg, KY
Giovanni's Pizza Inc./ Jul 1999 to Jul 2006
Greeted customers, answered questions and recommended specials to increase profits.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Addressed complaints to kitchen staff and served replacement items.
Trained new employees on restaurant procedures and plating techniques.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Served food and beverages to patrons and immediately remedied issues with orders.
Cleaned tables and chairs to prepare dining area for next customers.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to ensure smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Reset tables between guests, refilled condiments and wiped down surfaces.
Relayed orders and special requests to cooks.
Brewed coffee and distributed to guests.
Collected tickets and followed proper cash-handling procedures.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Monitored inventory to provide needed supplies to servers and bartenders.
EDUCATION AND TRAINING
Associate of Science: Respiratory Therapy
Collins Career And Technical Center Jul 2016
Chesapeake OH
Major in Respiratory Therapy
Honor Roll 2016 2017 Dean's List
Lambda Beta Member
Dean's List Honoree [Semester and Year]
CERTIFICATION
ACLS Certified
BLS Certified
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