Customer Service Call Center
Resume:
AMANDA LEYSTRA
I am looking for a remote call center representative job
Hearne, TX 77859
************@*****.***
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Flexible Client Advisor with experience efficiently resolving issues for banking clients and providing operations support. Talented at selling various banking products and services with excellent understanding of basic bank transactions. Dedicated to working weekends and evenings to achieve necessary tasks and meet customer needs. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed to manage multiple, concurrent tasks. Proven to build trust and rapport with participants. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Debt Collector/Customer Service
iQor - Plano, TX
January 2021 to June 2022
1. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
2. Achieved performance goals on consistent basis. 3. Maintained high volume of calls and met demands of busy and productive group. 4. Worked in call center environment handling manual and automatically dialed outbound calls. 5. Used scripted conversation prompts to convey current account information and obtain payments. 6. Monitored accounts for compliance with established payment plans and flagged non-compliances. Client Advisor
Sitel Group - Las Vegas, NV
January 2020 to January 2021
1. Informed and suggested new Gucci products to customers. 2. Opened new accounts in Salesforce according to laid down rules and guidelines. 3. Managed customer requests.
4. Assisted customers in making and placing orders. 5. Completed daily logs, tracked data and managed clients' book of business. Inside Sales/Customer Service Representative
3-G Landscaping - Calvert, TX
March 2015 to January 2020
1. Helped large volume of customers every day with positive attitude and focus on customer satisfaction 2. Adhered to company policies and scripts to consistently achieve call-time and quality standards. 3. Documented and detailed calls and complaints using call center's CRM database. 4. Resolved concerns with products or services to help with retention and drive sales. 5. Answered over 50 calls per shift to meet fast-paced call center demands. 6. Educated customers on current promotions, upgrades or new offerings available under current plan. Telephone Interviewer
Empire Solutions - Remote
April 2010 to January 2015
1. Conducted interviews with participants to assess eligibility. 2. Obtained updated contact information from all subjects and verified data for accuracy. 3. Explained questions in better detail for interviewees to allow truthful answers. 4. Delivered information from script regarding surveys for on-demand phone project assignment 5. Properly completed surveys by performing surveys before ending each call. 6. Observed participants and recorded results.
Education
High school diploma
Hearne High School - Hearne, TX
August 1999 to May 2003
Skills
• Inside Sales
• Business Development
• Cold Calling
• Upselling
• Negotiation
• Telemarketing
• CRM Software
• Account Management
• Salesforce
• Outside Sales
• Sales
• Customer Relationship Management
• Outbound Sales
• Typing
• Technical Support
• Direct Sales
Contact this candidate