Customer service, Data entry
Resume:
Nicole Oates
adsa1h@r.postjobfree.com
I enjoy a positive environment and work well in a team. I have proficient time management, organizational and communication skills.
Experience
May 2021 - Current The Litigation Practice Group, Tustin - Email Department Manager
● Responsible for training and coordinating a team of 6.
● Creating new protocols to keep an efficient and timely response to clients.
● Communicated directly with attorneys to relay information regarding lawsuits to our clients. June 2019 - March 2020 The Country Club, Costa Mesa - Hostess
● Greeting Guests and directing them to their tables
● Scheduled reservations
●Tended to our most VIP clients during bottle service nights
● Assisted in security during club hours
September 2018 - June 2019 My Enrollment Center, Irvine - Call Center Sales
● Responsible for making outbound calls to speak with potential applicants.
● Used a strategic process to engage with clients and gain their interest in an efficient manner.
● Gather accurate information and look through credit reports to verify a qualification.
● Enter personal information into a CRM and build a sales approach to suit the needs of each client.
● Constantly hit sales targets and bonuses.
September 2017 - September 2018 12 Crowns Consulting, Costa Mesa - Account Manager
● Accountable for meeting sales quota and maintaining optimal client satisfaction.
● Manage approximately 500 accounts and grow customer base through networking, referrals, cold calling and sales presentations
October 2016 - September 2017 Toyota of Huntington Beach - Retail Specialist
● Used consultative sales process to match customers with vehicles suiting their needs.
● Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
● Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
Education
Marina High School, Huntington Beach - Diploma
Key Realty School, Nevada - Real Estate License
References
Erika Cortes, Former Manager - 714-***-****
Kaylee Dejong, Former Coworker - 714-***-****
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