Eligibility Specialist Service Representative
Resume:
Robert D. Jackson, Jr.
***** ***** **, *******, ** 48235 *************@*****.***
313-***-**** (cell) 313-***-**** (home / fax)
Objective: To find a position with growth and advancement opportunities within a field that allows me to use my prior work and education experiences efficiently and effectively.
Job Experience
Company Roles
Infinite Creative Services FEB 2022 – AUG 2022
Brand Ambassador; USA
•Work autonomously to best represent the brand and products of the company while equipped with the most up-to-date information and procedures.
•Fly from city to city, as well as use company paid rental cars, to represent the brand at various locations throughout the contiguous U.S.A.
•Present the product with a customed presentation to each potential customer, personally providing the most advanced knowledge in the industry with style, grace, and professionalism; whilst adjusting the experience to meet the individual’s needs based on information from sessions with clients.
•Inform clients about all possible options to best satisfy their needs.
•Write up sales orders and coordinate with the back office to speed up the logistics or shipping.
•Perform equipment fixes when needed as well as cleanings.
•Perform Set up and break down of booth to approved standards.
Athletic Republic – Kennedy Athletics JAN 2020 – MARCH 2020
Athletic Trainer; Commerce Township, MI
•Create and design individual training regimens and sessions for clients.
•Coach clients throughout the entirety of their sessions on proper mechanics and functional movements to improve acceleration, speed, strength, stamina, stability, and endurance
•Monitor activity status.
•Provide nutritional and other various support.
•Clean, maintain, and set up facilities from ground up.
Great Lakes Women’s Business Council AUG 2019 – AUG 2020
Business Growth Coordinator; Detroit, MI
•Assist with business growth and development within loan and development programs.
•Organize data and information for presentations and business analyst.
•Set and organize meetings and events for business exchanges.
•Research and apply for government contracts for existing businesses.
•Run technical assessments on local businesses to discover avenues to enrich the company.
•Use Power point and other tools in presentations to help with understanding for members in presenting lectures to members.
•Use Microsoft Office applications, Adobe Reader and Photoshop to manage members information.
Conifer Health Solutions MAY 2018 – MAY 2019
Care Coordinator, Sinai Grace Hospital; Detroit, MI
•Become first contact for coordination department for hospital. Meet patients in emergency department to obtain permission to contact offices on their behalf.
•Contact patients after leaving emergency department to obtain permission to contact offices on their behalf.
•Schedule patient appointments with coordination of emergency department and physician offices.
•Manage patient access system to update and correct patient information.
•Provide patient appointment reminders along with confirming attendance, whilst updating patient files in hospital system.
•Review HEDIS and maintain HIPPA protocol.
•Utilize EMR to assist clients.
•Use Microsoft Office applications, Adobe Reader and Photoshop and CRM platforms of office and subsequent hospital systems to manage clients.
Anderson Merchandising JAN 2018 – MAY 2018
Customer Service Specialist – Epson Sales; Livonia, MI
•Boost sales of products by assisting customers in retail store by providing knowledge on the products and answering any inquiries they have about the related product.
•Clean, organize, and maintain designated products on sales floor.
LA Fitness OCT 2017 – JAN 2018
Personal Trainer; Roseville, MI
•Create and design individual training regimens for clients.
•Monitor activity status.
•Provide nutritional and other various support.
TNG JULY 2017 – May 2020
Retail Merchandiser; Oakland County, MI
•Work autonomously to remove and replace expired merchandise at various retail stores.
•Follow detailed oriented layouts.
•Communicate with store management about policies and design layouts.
Advomas APRIL 2016 – OCT 2017
Field Rep / Eligibility Specialist; Troy, MI
•Call clients to obtain verifications requested by the government.
•Call local job offices, banking institutions and government workers to obtain the proofs requested.
•Submit verifications and applications.
•Correspond with hospital employees.
•Speak with patients in hospital and after discharge to complete application.
•See application process from start to finish.
•Train new employees on work processes and systems.
•Use Microsoft Office applications and CRM platforms of office and subsequent hospital systems to manage clients.
Roth Staffing Solutions - Med Impact Inc. AUG 2015 – FEB 2016
Customer Service Representative; Van Buren Township, MI
•Take inbound calls from pharmacies, physicians, health insurance companies, health insurance members about member coverage inquiries.
•Create and approve prior authorizations for pharmacy insurance.
•Verify member demographics and insurance coverage for various commercial medical and government insurance agencies.
•Contact patients in order to obtain necessary information and further advance the process chain.
•Review HEDIS and maintain HIPPA protocol.
•Utilize EMR to assist clients.
•Use Microsoft Office applications and CRM platforms of office and subsequent hospital systems to manage clients.
American Income Life – Hart Agency MAY 2015- JULY 2015
Benefits Specialist; Troy, MI
•Contact individuals based from lead generation inquiries to set up appointments for delivery.
•Create tailor fitted benefit packages to fit the needs of the individual clients.
•Transport and handle personal and financial information of the client and the company.
•Use Power point and other tools in presentations to help with understanding for members in presenting lectures to members.
•Use Microsoft Office applications, Adobe Reader and Photoshop and CRM platforms of office and subsequent hospital systems to manage clients.
Disability Attorneys of Michigan MAY 2011 – MAY 2015
Case Tracker / Administrative Clerk; Warren, MI
•Created, designed, implemented, and taught new processes for newly generated role for the company.
•Lead a team that contacts government agencies to locate and track the progress of client cases to further client case development.
•Communicate with clients to provide case status information and obtain medical updates.
•Contact medical facilities and order client medical records in preparation for hearings. Upon receipt of client records, distribute records to respective attorney.
•Set-up employee consoles with appropriate information technology and phone station.
•Plan and implement long-term projects to improve business efficiency and productivity.
•Designed, developed, and implemented filing system procedures and organizational structure for the firm.
•Assure continued filing organization by creating new files and creating an electronic record of obsolete files.
•Convert hard copies into electronic records.
•Use Microsoft Office applications, Adobe Reader and Photoshop to manage members information.
•Use Microsoft Office applications, Adobe Reader and Photoshop and CRM platforms of office and subsequent hospital systems to manage clients.
Independent Contractor Roles
Rocket Mortgage, LLC Jan 2022 – CURRENT
Mortgage Loan Originator; Detroit, MI
•Contact individuals in response to their outreaches for mortgage loan inquiries.
•Search for correct mortgage options to meet the individual’s needs based on information from sessions with clients.
•Inform clients about all possible options to best satisfy their mortgage loan needs.
•Assist clients in completion of paperwork and obtaining needed information for application.
•Contact individuals for career opportunities.
•Train new individuals
Family First Life FEB 2021 – CURRENT
General Agent; Southeastern MI
•Contract with various insurance agencies both within and outside the organization for obtaining insurance coverage for my clients.
•Contact individuals in response to their outreaches for information.
•Search for correct plans to meet the individual needs analysis for clients based on information from sessions with clients.
•Create and design individual financial needs analysis for clients based on information from sessions with clients.
•Coach clients on best options for financial success.
•Assist with financial products for clients.
•Inform clients about all possible options to best satisfy their needs.
•Contact individuals for career enhancement opportunities.
•Train new individuals
•Use Power point and other tools in presentations to help with understanding for clients.
•Use Microsoft Office applications and CRM platforms to manage clients.
United Healthcare Medicare JAN 2021- CURRENT
Associate Producer; Southeastern MI
•Contact individuals in response to their outreaches for information.
•Search for correct plans to meet the individual needs analysis for clients based on information from sessions with clients.
•Create and design individual financial needs analysis for clients based on information from sessions with clients.
•Coach clients on best options for financial success.
•Assist with Medicare and financial products for clients.
•Inform clients about all possible options to best satisfy their needs.
•Use Power point and other tools in presentations to help with understanding for clients.
Crain Financial SEPT 2020 – JAN 2021
Associate Producer; Southeastern MI
•Contact individuals in response to their outreaches for information.
•Search for correct plans to meet the individual needs analysis for clients based on information from sessions with clients.
•Create and design individual financial needs analysis for clients based on information from sessions with clients.
•Coach clients on best options for financial success.
•Assist with financial products for clients.
•Inform clients about all possible options to best satisfy their needs.
•Contact individuals for career enhancement opportunities.
•Train new individuals
•Use Power point and other tools in presentations to help with understanding for clients.
•Use Microsoft Office applications and CRM platforms to manage clients.
Ongoing Service Contract Agreement
Delivery Driver JUNE 2019 – CURRENT
Door Dash; Metro Detroit area, MI
•Take orders as they are given on the app to assist customers
•Drive to designated locations to retrieve orders from vendors.
•Hand deliver orders to vendors at designated locations, while following specific orders for each individual order.
•Handle fiduciary responsibilities on behalf of the client when instructed.
Personal Shopper DEC 2019 – CURRENT
Shipt; Metro Detroit area, MI
•Take orders as they are given on the app to assist customers
•Drive to designated locations to retrieve orders from vendors.
•Shop for orders under specific guidelines designated by the client.
•Hand deliver orders to vendors at designated locations, while following specific orders for each individual order.
•Handle fiduciary responsibilities on behalf of the client when instructed.
Personal Driver / Delivery Driver OCT 2019 – CURRENT
Uber / Uber Eats; Metro Detroit area, MI
•Take orders as they are given on the app to assist customers
•Drive to designated locations to retrieve clients / orders from vendors.
•Drive clients to destinations as directed.
•Assist clients with bags, doors, and any other needs as they arise.
•Hand deliver orders to vendors at designated locations, while following specific orders for each individual order.
•Handle fiduciary responsibilities on behalf of the client when instructed.
Personal Driver SEPT 2019 – CURRENT
Lyft; Metro Detroit area, MI
•Take orders as they are given on the app to assist customers
•Drive to designated locations to retrieve clients.
•Drive clients to destinations as directed.
•Assist clients with bags, doors, and any other needs as they arise.
•Handle fiduciary responsibilities on behalf of the client when instructed.
Education
Bachelor of Science in Kinesiology; Detroit, Michigan 140 Credit Hours
Wayne State University GPA 3.62
Continuing Education / Certifications
NMLS Mortgage Loan Officer Since DEC 2021
State of Michigan
AHIP Certification Since DEC 2021
State of Michigan - CMS
Michigan Life, Accident, and Health Producer Since AUG 2020
State of Michigan
Certified Fitness Trainer Since JAN 2020
ISSA
Certified Strength and Conditioning Coach Since DEC 2020
ISSA
Certified Sports Nutrition Since DEC 2020
ISSA
First Aid, CPR, AED, and BLS Since JAN 2020
ISSA
Michigan Life Producer Since MAY 2015
State of Michigan
Certified Medical Scribe Since MAY 2015
PhysAssist Inc.
First Aid and CPR Certified Since APRIL 2012
Red Cross
12 Lead EKG Certified Since JAN 2013
Oakland University
Volunteer Involvement
Arithmetic and Chemistry Tutor 2012 – CURRENT
Numerous High School and College aged students in Metropolitan Detroit
Wyzant Tutors
Premiere Tutors
Research Assistant JAN 2010 –DEC 2013
John D. Dingell V.A. Medical Center, Detroit
Physical Therapist Assistant MAY 2013 – DEC 2013
Dwight Orthopedic, Detroit
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