Assistant Manager Managing Partner
Resume:
C H R I S T I A N B R O W N
Before you peruse my resume, I wanted to take the opportunity to introduce myself. I am a creative leader and problem solver, who has demonstrated experience in managing the operations of several businesses, most in the legal field. Prior employers will tell you that some of my most prominent strengths include reliability and trustworthiness, dedication and responsiveness, and excellence in office management and organization. In my two most recent roles directing the business operations of law firms (for a time, simultaneously), I prided myself on critical thinking and creative ideas that allowed for increases in efficiency of firm operations and financial savings. In my role as Executive Director of Hall Law, I oversaw the establishment of a new, larger office during the firm's expansion process. During that process, my networking skills allowed me to source
$14,000 of furniture at no-cost. Additionally, after coming on, I saved the firm nearly $18,000 by streamlining subscription and recurring costs. In addition to these obvious monetary cost savings, I increased firm efficiency by redesigning and streamlining the CLIO billing interface and naming conventions and implementing a new, tier-based billing system to avoid late payments. In this system, each client is assigned a score based on their promptness in payment, allowing for targeted scheduling of billing notifications based on that score. While some may see the variety of positions in my work history as a negative, I consider my varied roles as a positive quality. I have experience, not only in the legal field, but in retail and financial business management as well. As you can see from my resume, I have taken many short-term contract positions with companies who needed temporary assistance to set up or reconfigure their business operations. While this allowed me to get my feet wet and gain experience in a variety of fields, I am now actively seeking a more stable position with a company that will allow me to establish a long-term career, with opportunity for growth. Attached you will find my resume, as well as a recommendation letter from Tom Mills, Managing Partner of Mills Black, LLP. Please do not hesitate to reach out with any questions or for additional materials. I look forward to hearing from you about any opportunity you may have for me within your company. 571-***-****
**************@*****.***
C O N T A C T
D E A R H I R I N G M A N A G E R,
E X E C U T I V E D I R E C T O R M A N A G E R
CHRISTIAN BROWN
S K I L L S
Office Management
Building Management
Business Development
Project Management
Team Leadership
Legal Policies & Procedures
Emergency Action Management
Building Security Oversight
Meeting Coordinator
Calendar Management
Pay/Health Benefits
Invoice Processing
Expenses
Billing
Microsoft Office
G-Suite
Apple iOS
CLIO Billing
Westlaw
Keyboard: 85+ wpm
**************@*****.***
C O N T A C T
R E F E R E N C E
Managing Partner & Founder
Mills Black, LLP
TOM MILLS
******@**********.***
E D U C A T I O N
GEORGE MASON UNIVERSITY
Bachelor of Science, Human Resources and Business Administration 2015
A B O U T M E
Highly knowledgeable and results driven individual Critical thinker accomplished in resolving complex challenges with innovative solutions
Leader effective in establishing and contributing to the security and collaboration in a shared office environment
E X E C U T I V E D I R E C T O R A S S I S T A N T CHRISTIAN BROWN
Regional Manager
BRIAN WOODS
*******@***************.***
E X P E R I E N C E
Responsible for opening and closing the store
Keyholder for the store
Generated and filed organized payroll, billing, scheduling files in the Communications binder
Streamlined new policies to promote customer satisfaction and boost employee morale
Responsible for 20% of the all time Google Reviews Managed the staff on the sales floor as well as the eyewear labratory Mounted lenses, repaired glasses, cleaned and maintained the store in a large space
Successfully reduced theft by more than $100,000 by implementing new security protocols
Successfully achieved or exceeded our sales goals every month Spearheaded the store layout refresh in under 24 hours Implemented new organizational sales floor design to optimize sales ASSISTANT MANAGER
LensCrafters, Bethesda, MD
December 2021 - Present
Hall Law Office, PLLC, Washington, DC
March 2021 - August 2021
EXECUTIVE DIRECTOR
Managed furniture acquisition during firm expansion to a new, larger office space Networked with moving company and other firm administrators to obtain $14,000 in furniture at no cost Redesigned office layout, including furniture and IT setup, to increase efficiency Input attorney time entries for monthly billing
Redesigned firm’s Clio interface and naming convention for more efficient organizational structure
Designed and implemented a tier-based billing system to avoid late payments, resulting in 37% reduction in Receivables time
Generated and finalized invoices
Processed and entered all payment adjustments regarding overpayments, minimizing client stress and maximizing client satisfaction
Analyzed monthly subscriptions and payments; canceled or renegotiated any outdated subscriptions, resulting in
$18,000 savings
Managed strategically-targeted marketing campaign with streamlined analytics for lead tracking and follow ups Interviewed and hired consultants (IT, Accounting, Bookkeeping, Paralegal) Integrated new docketing policies to prevent potentially missed deadlines Implemented a daily agenda system for the Managing Partner Supported Foreign Associates with any overflow work, including pulling I-94 records and organizing immigration documents for clients
Self-Employed, Annandale, VA
January 2019 - March 2021
PRIVATE INVESTIGATOR
Investigated background of claimants and witnesses to uncover past criminal activity Examined candidate files for hiring firms to discover criminal, family and work history Researched computer databases, public records and legal filings to compile accurate information Gathered proof of activities through video recordings, photographs and statements Performed mobile and stationary surveillance on individuals involved in investigations Determined lawfulness of investigative requests from clients Managed impact of biases to remain neutral and objective during investigations Produced timely and accurate reports about findings Coordinated moving company, when establishing the practice Oversaw office activities, including creating the office manual Maintained impeccable office organization to support efficiency, professionalism and performance objectives Supported office needs including taking messages, scanning documents, routing business correspondence, distributing mail, and managing office supply stock
Composed and sent correspondence to the necessary party (domestic and international) Observed strict privacy laws to prevent information breaches and protect client data Proofed documents and submitted to attorneys for review Created and managed client files, including tracking all expenses and client account codes in CLIO Input attorney time entries for monthly billing
Generated, distributed, and finalized client invoices Acted as liaison between vendors and attorneys
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for traveling partner Saved time by spearheading special projects through effective emergency resolutions Streamlined operational efficiencies by providing timely computer diagnosis and repair ADMINISTRATIVE CONTRACTOR OFFICE MANAGER
Mills Black, LLP, Washington, D.C.
February 2020 - Present (1099)
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