Customer Service Accounts Representative

Location:

Posted:

August 25, 2022

WENDY GOMEZ

LOVELY ***@*****.*** ‘: linkedin.com/in/wendy-gomez-a8451321 -

OBJECTIVE: To obtain a Career in the Customer Service Field with growth potential.

EXPERIENCE

OCT 2005 - CURRENT

MANAGER, SKECHERS USA CORPORATE OFFICE MANHATTAN

BEACH, CA

2016 - CURRENT

MANAGER, SKECHERS USA

* Manage and oversee Customer Service Team of between 18-20 Representatives.

* Provide and maintain accurate reporting on International and Domestic Accounts

assigned to Team members.

* Conduct daily, weekly, and monthly review of Service and Reporting to ensure

timeliness of Customer Service requests.

* Ensure Departments are operating within all agreed upon SLA’s.

2008 — 2016

KEY ACCOUNTS REPRESENTATIVE, SKECHERS USA

* Build strong relationships and adapt to customer specific needs while maintaining

Skechers’ interest.

* Utilize reports to manage and track orders to ensure timely delivery.

* Be responsible for taking or placing orders, reviewing, and releasing

EDI and/or bulk orders.

* Review customer purchase orders to ensure the terms and conditions of sale are in

agreement with Skechers by confirming availability, pricing, and terms.

EDUCATION

1998 — 2000

ASSOCIATE’S OF LIBERAL ARTS AND SCIENCE

El Camino College

SKILLS

* Microsoft Suite (Outlook/Teams/Excel) ¢ Problem Solving

¢ Time Management and Organization ¢ Service and Product Knowledge