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Customer Service Configuration Manager

Location:
Drexel Hill, PA
Posted:
October 31, 2022

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Resume:

Senfuab Stoney

*** ****** ***, ****** ****, PA

267-***-****

ads9zh@r.postjobfree.com

Summary

Grammy nominated Veteran stage musician of high caliber performormances. Seasoned teaching artist with 20+ years of professional classroom leadership and customer service skill utilization. 10+ years of managerial experience with contract negotiations, staff communications and program operations. Marketing and student recruitment has successfully secured hundreds of paid clients for performing arts training programs. .

Experience

April 2014 – Present Smash Muzik Productions, New York, New York CEO

● Provide expert knowledge regarding product production, independent contractor responsibility, and business operations; oversaw performance application of needed software.

● Recommend improvements to enhance production system’s operational availability, reliability, performance, etc.

● Sought, hired and trained independent contractors for needed business purposes

● Maintained relevant digital services essential for business functionality

● Master teacher of students ages 11 - adult

● Secured and established production venues, including negotiating contracts September 2013 – June 2020 Kamit Preparatory Institute, New York, New York Head Music Instructor

● Lead classroom for music students ages, 3-6, 7-11 and 12-16

● Set up equipment for training and performance use, ensured proper installation of cables, production systems, or appropriate utilization

● Installed and performed minor repairs to equipment prior to performances.

● Referred appropriate technicians for production needs

● Maintained records of attendance, conflicts and remedial actions needed for improvement September 2012 – June 2020 Gloria Eve Performing Arts Center Heampstead, New York Music Instructor & Accompanist

● Assisted in classroom management of students ages 8-18, adults classes as well.

● Answered staff inquiries regarding performance operations and needs

● Set up equipment for employee performing use

● Maintained communication among employees and record of adjustments needed to ensure smooth performance operations.

● Referred substitutes on a regular basis to accommodate current staff conflicts and smooth business operations

Sept 2016 – Aug 2017 Sherri Donovan & Associates, New York, New York Administrative Consultant

● Responsible for receiving communication and keeping accurate record of new and previous clients

● Referred new potential clients

● Assisted in executing venue negotiations and contracts.

● Responsible for creating and following standard processes, effectively planning to complete tasks on schedule, and clearly document results.

● Provided onsite and remote assessment of the client’s current performance, best practices and suggestions on how to optimize business operations Education

Queensborough College Music,business

Software Hardware Protocols Virtualization

(R75)/Adobe Reader

Guardian Edge

Dell Laptops/Desktops/ HP/

MacBook Pro/Checkpoint

security appliance/

TCP/IP UDP, SNMP, OSFP,

HTTP, HTTPS,

VMware Fusion,

Operating Systems Server Tools Network

Management/Security

Tools

acOS Sierra, El

Caption, iOS

Active Directory/ Microsoft

System Center

Configuration Manager

(SCCM)

SolarWinds—

Network Performance

Management

(NPM)/Network

Configuration

Management

(NCM)/Internet

Protocol Address

Management



Contact this candidate