Customer Service Configuration Manager
Resume:
Senfuab Stoney
*** ****** ***, ****** ****, PA
***********@*****.***
Summary
Grammy nominated Veteran stage musician of high caliber performormances. Seasoned teaching artist with 20+ years of professional classroom leadership and customer service skill utilization. 10+ years of managerial experience with contract negotiations, staff communications and program operations. Marketing and student recruitment has successfully secured hundreds of paid clients for performing arts training programs. .
Experience
April 2014 – Present Smash Muzik Productions, New York, New York CEO
● Provide expert knowledge regarding product production, independent contractor responsibility, and business operations; oversaw performance application of needed software.
● Recommend improvements to enhance production system’s operational availability, reliability, performance, etc.
● Sought, hired and trained independent contractors for needed business purposes
● Maintained relevant digital services essential for business functionality
● Master teacher of students ages 11 - adult
● Secured and established production venues, including negotiating contracts September 2013 – June 2020 Kamit Preparatory Institute, New York, New York Head Music Instructor
● Lead classroom for music students ages, 3-6, 7-11 and 12-16
● Set up equipment for training and performance use, ensured proper installation of cables, production systems, or appropriate utilization
● Installed and performed minor repairs to equipment prior to performances.
● Referred appropriate technicians for production needs
● Maintained records of attendance, conflicts and remedial actions needed for improvement September 2012 – June 2020 Gloria Eve Performing Arts Center Heampstead, New York Music Instructor & Accompanist
● Assisted in classroom management of students ages 8-18, adults classes as well.
● Answered staff inquiries regarding performance operations and needs
● Set up equipment for employee performing use
● Maintained communication among employees and record of adjustments needed to ensure smooth performance operations.
● Referred substitutes on a regular basis to accommodate current staff conflicts and smooth business operations
Sept 2016 – Aug 2017 Sherri Donovan & Associates, New York, New York Administrative Consultant
● Responsible for receiving communication and keeping accurate record of new and previous clients
● Referred new potential clients
● Assisted in executing venue negotiations and contracts.
● Responsible for creating and following standard processes, effectively planning to complete tasks on schedule, and clearly document results.
● Provided onsite and remote assessment of the client’s current performance, best practices and suggestions on how to optimize business operations Education
Queensborough College Music,business
Software Hardware Protocols Virtualization
(R75)/Adobe Reader
Guardian Edge
Dell Laptops/Desktops/ HP/
MacBook Pro/Checkpoint
security appliance/
TCP/IP UDP, SNMP, OSFP,
HTTP, HTTPS,
VMware Fusion,
Operating Systems Server Tools Network
Management/Security
Tools
acOS Sierra, El
Caption, iOS
Active Directory/ Microsoft
System Center
Configuration Manager
(SCCM)
SolarWinds—
Network Performance
Management
(NPM)/Network
Configuration
Management
(NCM)/Internet
Protocol Address
Management
Contact this candidate